Revision History
Facebook.com - Payments Terms
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Version Comments
A new item has been added for New York users under the "7. Customer Complaints" section.
A new sub-section on invoiced and non-invoiced clients has been added to the "Special Provisions Applicable to Advertisers" section.
Minor phrasing change under "Disputes and Reversals".
A new note for users under the age of eighteen has been added at the top.
The Customer Complaints section has been updated for California users.
The section on direct debit has been updated.
A new term has been added concerning Person-to-Person Transfer.
New risks and other terms added concerning "Person-to-Person Transfer", which is a transfer of electronic value that may be made available to you in the Messenger service at Facebook's sole discretion.
New payment method added called "Boleto (Pre-paid)".
The "Additional Terms" section has been updated (minor update).
The terms concerning Facebook Credits have been removed from the Payment Methods in section 2.
New term added concerning the European Union (EU).
A new condition under "Special Provisions Applicable to Advertisers" has been added concerning prepaid accounts.
Terms added in the "Tax Liability" section.
Major revision under "Customer Complaints" and "Additional Terms".
Phone number and address change for the Alaska division.
Phrasing changes; some contact information updated.
New terms added for users from the following states: Alaska, California, Colorado, Florida, Illinois, Maryland and Texas.
New terms added under "Additional Terms" concerning facebook credits and specifics for California and Texas users.
Significant changes throughout (mobile billing, contact info)
Contains a few minor edits. Nothing too specific.
Terminology updated and new condition concerning "Sponsored Posts" + other minor changes.
Update concerning notice updates, mobile billing, users from Texas, et al.
Made a few terminology changes (day after official revised version of June 19 2012)
Contains MAJOR changes
Added "You agree that we may communicate with you electronically" under "Notices and Amendments to These Payments Terms"
Now they changed their date of last revision!
A new condition was added in the section "Special Provisions Applicable to Advertisers" concerning direct debit payments.
Terms added for Facebook Ireland in "Other" section
Payment terms contact address has changed
Added a new section on Gift Card Redemption.
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
Indicates that the document has been updated silently, without a change to the posted "last modified" date!
Date of Last Revision: June 19, 2012 Payments Terms When you use the Facebook Payments service to pay for things on Facebook, you agree to these Payments Terms. We have provided some section headers for your convenience, but you should carefully read through these Payments Terms in order to understand your rights and responsibilities, as well as ours.  If you are under the age of eighteen (18), you may use Facebook Payments only with the involvement of your parent or guardian. Make sure you review these Payments Terms with your parent or guardian so that you both understand all of your rights and responsibilities. 

	 Making Purchases 

	 Funding and spending. When you make a purchase using Facebook Payments, you agree to provide a valid funding instrument to load money into our system. When you have successfully completed this funding transaction, we immediately transfer that value to the developer offering the content you wish to purchase.

	 Pricing. Pay attention to the details of the transaction, because your total price may include taxes, fees, and shipping costs, all of which you are responsible for funding.

	 Extra terms. You may be presented with additional terms related to a specific purchase before you confirm the transaction (such as shipping terms for tangible goods). Those additional terms will also govern that transaction.

	 Subscriptions. If you purchase a subscription to an app or to a feature within an app, we will bill your funding instrument immediately, and then again at the beginning of each subscription period. The following terms apply for subscriptions purchased through Facebook Payments:

	 If a free trial period is offered and you do not cancel during the free trial period, you will be billed at the end of the free trial period and at the beginning of each subsequent subscription period.
	 You can cancel subscriptions at any time on your Account Settings page.
	 If you cancel a subscription you will still have access to the app or feature you subscribed to through the end of the subscription period. If an app or feature you subscribed to becomes unavailable during your subscription you will not be billed at the beginning of the next subscription period.

	 Actual sale. You may only use Facebook Payments to process a funding transaction for a legitimate, bona fide purchase of a product or service. You may not use Facebook Payments to fund a transaction or otherwise transfer electronic value not in conjunction with a purchase.

	 No Warranties. WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH FACEBOOK.

	 Payment Methods 

	 Funding instruments. We want to make Facebook Payments convenient, so we allow you to fund your transactions using a number of different sources, like credit cards and debit cards, Facebook Gift Cards, and other payment methods.

	 Authority. When you provide a funding instrument to us, you confirm that you are permitted to use that payment method. When you fund a transaction, you authorize us (and our designated payment processor) to charge the full amount to the funding instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.

	 Authorization. If you pay by credit or debit card, we may obtain a pre-approval from the issuer of the card for an amount, which may be as high as the full price of your purchase. We will bill your card at the time you load funds for your Facebook Payments transaction, or shortly thereafter. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.

	 Failed funding. If you fund a payment by debit card and your load transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.

	 Credits. The Facebook Credits virtual currency (“Credits”) is a payment method for virtual goods or in-game currency in participating apps on our platform. The following terms apply to Credits usage: 

	 When you purchase or receive Credits, you do not own those Credits. What you have is a limited right to use the Credits in connection with certain features on Facebook, such as the purchase of a virtual good.
	 Except as otherwise stated, purchase of Credits are non-refundable to the full extent permitted by law.
	 You will not sell Credits to anyone, or transfer them to anyone outside of Facebook.
	 We may change the purchase price for Credits at any time, as well as the ways that you can use or transfer Credits. We also reserve the right to stop issuing Credits.
	 Credits are not redeemable for any sum of money or monetary value from us unless we agree otherwise in writing or unless required by law.
	 Credits are subject to our Abandoned Property provision (Section 3.6, below).
	 Facebook has in the past issued a small number of free or promotional Credits to users. We may expire these at any time.

	 Facebook Gift Cards. Facebook Gift Cards may be used to increase your electronic value balance (“Balance”) on Facebook. You can then use this Balance on our platform as a funding instrument. The following terms apply to Balances: 

	 If you enter the Gift Card’s PIN and click “Redeem” at www.facebook.com/giftcards/redeem, we will credit the Gift Card’s value to your Balance. Once you have entered the PIN on your Gift Card, the value you received can’t be restored to the original Gift Card.
	 All Gift Cards converted at www.facebook.com/giftcards/redeem as described above will result in Balances that can be used across the platform; your Balance will be applied toward funding transactions you wish to execute, and if your Balance is insufficient to complete a transaction, we will ask you to elect an additional payment method to cover the difference. Gift Cards converted in certain games, however, may result in value that can only be used within that game, or in other games from the same developer.
	 Facebook is not a bank, so Gift Card balances are not deposits and they do not earn interest. Gift Card balances are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private.
	 We may change the process to convert Gift Cards into electronic value, or the ways that you can use your resulting Balance, at any time as we deem necessary without prior notice to the full extent permitted by law.
	 Some Facebook Gift Cards have bonus offers. Bonus offers are open to customers who purchase a Facebook Gift Card of any value amount during the offer period stated on the Gift Card packaging. To obtain the bonus item, visit www.facebook.com/giftcards/redeem, enter the Gift Card code when prompted, and click “Get item now.” We will not give notice of the expiration of these bonus offers. Free gift items may vary; average retail value of items will range from approximately one to fifteen USD ($1-15). Bonus offers may not be combined with other offers and discounts, nor exchanged, nor redeemed for cash. Other terms and conditions may apply to the use of Facebook Gift Cards and of www.facebook.com; see site for details.
	 You may not sell your Balance or any portion thereof, nor transfer any portion thereof to anyone outside of Facebook.
	 Balances are not redeemable for any sum of money or monetary value from us unless required by law.
	 Facebook Gift Cards and Balances don't expire. However, Balances are subject to our Abandoned Property provision (Section 3.6, below).

	 Incompatibility. You may at some point encounter an app or feature that does not support the payment method you would prefer to use – for example, if an item or feature that you wish to purchase is priced in local currency, you won’t be able to use Credits as a payment method, however, you can select a different type of payment instrument (such as credit or debit card, or mobile operator billing). 

	  Mobile billing. Mobile operator billing is another payment method we have made available for your convenience. If you use mobile billing as a funding instrument, you agree to the following applicable terms: 

	 By choosing the mobile billing payment method, you agree that we and your mobile operator may exchange information about you in order to facilitate completion or reversal of payments, resolution of disputes, provision of customer support, or other billing-related activity.
	 You are responsible for any charges, fees, changes to your mobile plan service or billing, alterations to your mobile device, or any other consequence that may arise out of your use of mobile billing. 
	 If you use mobile billing, you are bound not only by these Payments Terms, but also by the terms and conditions of your mobile operator.
	 If you have questions about any charges or fees that appear on your mobile phone bill, you may contact your mobile provider’s customer service division.

	 Actions We May Take 

	 At-will use. We may revoke your eligibility to use Facebook Payments at any time in our sole discretion.

	 Inquiries. By using Facebook Payments, you acknowledge and agree that we may make any inquiries that we consider necessary, either directly or through third parties, concerning your identity and creditworthiness.

	 Right to cancel. We may cancel any transaction if we believe the transaction violates these Payments Terms or the Statement of Rights and Responsibilities, or if we believe doing so may prevent financial loss. We may also cancel any electronic value accumulated, transferred, assigned, or sold as a result of fraudulent or illegal behavior.

	 Payment limitations. In order to prevent financial loss to you or to us, we may place a delay on a payment for a period of time, or limit funding instruments for a transaction, or limit your ability to make a purchase, or deactivate your account. 

	 Sharing of information. In order to prevent financial loss to you or to us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.

	 Abandoned Property. If you leave a Gift Card balance unused for the period of time set forth by your state, country, or other governing body in its unclaimed property laws, or if you delete your account and leave a Gift Card balance, or if we deactivate your account and you do not meet any conditions necessary to reinstate it within six (6) months, we may process your balance in accordance with our legal obligations, including by submitting funds associated with your Gift Card balance to the appropriate governing body as required by law. 

	 Disputes and Reversals 

	 Customer assistance. Subject to sections 4.2, 4.3, 4.4, and 4.5 below, we provide various tools in our Facebook Payments Support Center to assist you in communicating with a third party to resolve a dispute arising from a payment transaction that we facilitate.

	 No liability for spend transaction. If you enter into a transaction with a third party and have a dispute over the goods or services you purchased, we have no liability for the goods or services underlying the transaction. Our only responsibility is to facilitate your funding transaction. All funding transactions are final unless required by law. If you order something that becomes unavailable before it can be provided to you, you may request a refund of your funded amount.

	 Duty to notify us. If you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify us immediately, so that we may take action to prevent financial loss. Unless you submit the claim to us within 30 days after the charge, you will have waived, to the fullest extent permitted by law, all claims against us arising out of or otherwise related to the transaction.

	 Intervention. We may intervene in disputes concerning payments that may arise between you and a developer, but we have no obligation to do so. 

	 Technical difficulties. If you experience a technical failure or interruption of service that causes your funding transaction to fail, you may request that your transaction be completed at a later time. 

	 Special Provisions Applicable to Advertisers 

	 Agreement to pay. When you purchase advertising on or through Facebook, you agree to pay all amounts specified in the order, along with any applicable taxes. 

	 Consent to credit check. Without limiting section 3.2 above, your order constitutes your written authorization for us to obtain your personal and/or business credit report from a credit bureau. We may obtain your credit report when you place an order, or at any time thereafter. 

	 Security. You are responsible for maintaining the security of your advertising account, and you understand that you will be charged for any orders placed on or through your advertising account. 

	 Direct debit. If you are making direct debit payments, you agree that we can charge you any amount that falls within the range you agreed to upon signup. We will notify you in advance if any charge will exceed the agreed-upon range. 

	 Cancelation. You can cancel an advertising order at any time through our online portal, but your ads may run for several days after you notify us, and you are still responsible for paying for those ads. 

	 Tax liability. It is your responsibility to remit any taxes that apply to your transactions. You agree to indemnify and hold us harmless from and against any claim arising out of your failure to do so. 

	 Delinquent accounts. If you purchase advertising, and your payment method fails or your account is past due, we may take steps to collect past due amounts using other collection mechanisms. You agree to pay all expenses associated with such collection, including reasonable attorneys' fees. Interest will accrue on any past due amounts at the rate of the lesser of 1% per month or the lawful maximum. 

	 Notices and Amendments to These Payments Terms 

	 Notice to you. By using the Facebook Payments service, you agree that we may communicate with you electronically any important information regarding your purchases or your account. We may also provide notices to you by posting them on our website, or by sending them to an email address or street address that you previously provided to us. Website and email notices shall be considered received by you within 24 hours of the time posted or sent; notices by mail shall be considered received within three (3) business days of the time sent.

	 Notice to us. Except as otherwise stated, you must send notices to us relating to payments and these Payments Terms by postal mail to: Facebook, Attn: Legal Department, 1601 Willow Avenue, Menlo Park, California, 94025. 

	 Amendment guidelines. We may update these Payments Terms at any time without notice as we deem necessary to the full extent permitted by law. The Payments Terms in place at the time you confirm a transaction will govern that transaction. 

	 Additional Terms 

	 Conflict of Terms. All of the commitments you make in the Facebook Statement of Rights and Responsibilities apply to your use of Facebook Payments. In the event of any conflict between these Payments Terms and the Facebook Statement of Rights and Responsibilities, the Payments Terms shall prevail. 

	 Conflict of laws. Some countries may restrict or prohibit your ability to make payments through Facebook. Nothing in these Payments Terms should be read to override or circumvent any such foreign laws.

	 “Us”. The following are the entities to which “us,” “we,” “our,” or “Facebook” refer: 

	 If you are a resident of or have your principal place of business in the U.S. or Canada, these Payments Terms are between you and Facebook, Inc., a Delaware corporation (Registration number: 3835815). All Facebook Credits sold to users in the State of California are issued by ITC Financial Licenses, Inc. and offered by Facebook, Inc. as the authorized agent of ITC Financial Licenses, Inc. 
	 If you are a resident of or have your principal place of business in a country other than the U.S. or Canada, these Payments Terms are between you and Facebook Ireland Ltd.

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