Revision History
Ticketmaster.ca - Purchase Policy
Show other documents from Ticketmaster.ca
Version Comments
Changes under "Cancelled and Rescheduled Events" and "Refunds and Exchanges"; New mobile delivery option added.
Under the "Cancelled and Rescheduled Events" section, the following has been removed: "If your ticket hasn't sold yet, your listing will be removed and you'll get an automatic refund."
The "Cancelled and Rescheduled Events" section has been updated about purchasing a ticket and then selling it via Fan-to-Fan.
"Billing Information Verification" section updated.
A completely new version has been published.
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
Ticketmaster Canada Purchase Policy

  Our goal at Ticketmaster is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Ticketmaster.com and Ticketmaster.ca. If you have any questions about the information below, please contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a revocable license to attend a particular event, and is subject to these terms. 

 CURRENCY
 All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars. 

 PAYMENT METHODS
 Ticketmaster.ca accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover, Diner's Club, and Ticketmaster gift cards for qualifying events. If the event for which you are buying tickets is located in Canada, Ticketmaster.ca accepts American Express, Visa, MasterCard, Sears MasterCard Canada, and Ticketmaster gift cards for qualifying events. 

 WHO YOU ARE BUYING FROM
 Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. 

 If you purchase a ticket through TicketExchange, you will either be purchasing that ticket from (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. If you purchase a ticket through Ticketmaster's "Official Platinum Seats" platform, you will generally be purchasing that ticket from the Event Provider, except in very limited circumstances when you will be purchasing the ticket from Ticketmaster. Unless the ticket is being sold by Ticketmaster through Official Platinum Seats or TicketExchange, Ticketmaster generally is just a service provider with respect to the sale. 

 Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. 

 PRICING AND AVAILABILITY
 Ticketmaster sells tickets on behalf of promoters, teams, artists and venues, which means Ticketmaster does not set the ticket prices or determine seating locations, except under limited circumstances through Official Platinum Seats. Tickets are generally sold through several distribution points, including online, Phone Centres, Ticketmaster Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster does not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but does not set the ticket prices or determine seating locations of tickets sold on TicketExchange. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange. 

 ORDER CONFIRMATION
 If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketmaster Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 

 CONVENIENCE CHARGES AND ORDER PROCESSING FEES
 Tickets purchased on Ticketmaster.com and Ticketmaster.ca are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. Purchaser may be able, in some instances, to purchase tickets directly from the venue box office without paying Ticketmaster's convenience fee. 

 NUMBER OF TICKETS PER CUSTOMER OR "TICKET LIMITS"
 When purchasing tickets on Ticketmaster.com or Ticketmaster.ca, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. 

 TICKET TRANSFER
 Once a recipient accepts a ticket transfer, a new barcode is issued and the sender's tickets are voided. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry - all previous ticket barcodes will be voided. 

 The sender can modify or cancel a ticket transfer before the recipient accepts the transfer - not after. Note: We may cancel transferred tickets if they were obtained fraudulently or otherwise in violation of our policies. If an event is cancelled or rescheduled only the original purchaser will be eligible for a refund, at the discretion of the venue or promoter. 

 Recipients can choose only Print-at-Home or Credit Card Entry delivery (if the event offers it). All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets. 

 OPENING ACTS
 Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled. 

 CANCELLED AND POSTPONED EVENTS
 Occasionally, concerts are cancelled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any cancelled or postponed concert, please check the concert information online or contact us. 

 If an event is cancelled, and you purchased your ticket through Ticketmaster.com, a Ticketmaster Phone Center or TicketExchange, we will automatically issue you a refund to the credit card that you used to purchase that ticket, unless that ticket was subsequently sold using TicketExchange and the holder of the ticket will not be able to physically present it for a refund. If a ticket is purchased through a Ticketmaster Retail Location, then you may only be able to receive the refund by presenting the ticket yourself to the Ticketmaster Retail Location where it was purchased. 

 If the event was moved or rescheduled, the venue or promoter may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable. 

 REFUNDS AND EXCHANGES
 Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, most tickets bought online for participating venues and teams are fully refundable for 3 calendar days (72 hours) after you purchase them, up to one week before the show. In addition, all tickets for participating venues and teams are fully refundable for 3 calendar days (72 hours) after purchase when you buy new tickets from us of equal or higher price, up until one week before the event. You may do one exchange per person, per event. Tickets purchased at retail outlets must be returned or exchanged at the same location; retail outlets cannot exchange tickets bought online or by phone. Exceptions to both 3-day refund policies include VIP, Platinum and other premium tickets, tickets purchased through an auction or resale, tickets purchased with additional related items and/or bundled products, and tickets for participating teams' away games. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. 

 You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketmaster to seek a refund or exchange from Ticketmaster when Ticketmaster is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Ticketmaster may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site. 

 If we issue you a refund for a ticket, due to a cancelled or postponed event, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all service fees and any convenience charge, unless the ticket was sold through TicketExchange in which case we will issue a refund of the ticket price you paid on TicketExchange and the convenience charge (if any) you paid on TicketExchange. No service fees refunded for certain Major League Baseball purchases. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketmaster will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event. 

 SPECIAL PROVISIONS APPLYING TO TICKETEXCHANGE
 The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket. 

 The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets. 

 BILLING INFORMATION VERIFICATION
 Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice. 

 DELIVERY OPTIONS
 Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase. 

 Generally, some of the following delivery methods may be offered: 

 	 Standard Mail - for events that occur in the United States or Canada, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a United States or Canadian billing address. 
	 Print-at-Home - for events that occur in the United States or Canada if the venue has installed and enabled equipment necessary to support this technology. If the event is in the United States, then only customers with United States billing addresses may be able to use this method. If the event is in Canada, then only customers with Canada or United States billing addresses may be able to use this method.
 	 Will Call - for events that occur in the United States or Canada.
 	 Xpresspost - for events that occur in Canada, but only for purchasers who use a Canadian billing address.
 	 UPS (CA Only) - for events that occur in Canada, but only for purchasers who use a Canadian or United States billing address.
 	 UPS (US Only) - for events that occur in the United States, but only for purchasers who use a United States billing address.
 	 Credit Card Entry - this may be the only delivery option available for some events that occur in Canada.
 	 Retail Outlet Pickup - for events that occur in Canada, you can pick up your tickets at a Canadian Retail Outlet. This delivery method is not offered for United States events or at United States Retail Outlets.
 	 Shipping to APO/FPO Addresses - for events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using Print-at-Home, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a PO Box or APO/FPO address.

 PRICING AND OTHER ERRORS
 If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Ticketmaster operated system. 

 MULTIPLE BROWSER WINDOWS
 When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration. 

 LIMITATION OF LIABILITY
 Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which a ticket is issued, whether before, during or after the event, and you waive any claims for personal injury or death against Ticketmaster, management, facility, league, artist, participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. 

 LICENSE; EJECTION AND CANCELLATION; NO REDEMPTION VALUE
 Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash. 

 RECORDING, TRANSMISSION AND EXHIBITION
 You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Ticketmaster and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. 

 YOU ARE SUBJECT TO SEARCH
 You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. 

 UNLAWFUL RE-SALE OF TICKETS; COMMERCIAL PURPOSES
 Unlawful resale of tickets (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, Ticketmaster reserves the right to restrict or deny ticket purchasing privileges to anyone that Ticketmaster determines to be, or has been, in violation of this policy. Because Ticketmaster does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), Ticketmaster recommends that you purchase tickets directly through Ticketmaster, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.

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