Revision History
Comcast.com - Agreement for Residential Services
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Version Comments
A new version has been posted.
Changes under "Your Responsibilities Concerning Billing Questions"; Paragraph concerning "Unlimited Select and Local Select Customers" has been removed.
Several links have been updated.
Links to xfinity.com have been changed to comcast.com.
Sections updated: "9. TERMINATION OF THIS AGREEMENT", "11. LIMITATION OF COMCAST’S LIABILITY", "13. BINDING ARBITRATION", "14. CUSTOMER PRIVACY NOTICE AND SECURITY" and "16. NOTICE METHOD FOR CHANGES TO THIS AGREEMENT".
Terminology updated; "End User Software Licenses" udpated; New paragraph added about voice control features under "7. USE OF SERVICES" including the phrase "you consent to Comcast or its supplier recording, storing, and using your voice commands as described herein."
Several links have been updated.
The "NOTICE METHOD FOR CHANGES TO THIS AGREEMENT" section has been amended to remove references to www.comcast.net
Updates made to the section "ADDITIONAL PROVISIONS APPLICABLE TO XFINITY VOICE SERVICE".
A few new terms (one concerning cancelling your service(s) at the end of a trial period) and several terminology changes throughout.
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
ABOUT THIS AGREEMENT, OUR SERVICES, AND YOUR RIGHTS

	XFINITY(R) Service(s) will be provided to you (“you,” “your,” or “Customer”) on the terms and conditions set forth in this Agreement for Residential Services (the “Agreement”) and applicable law by the operating company subsidiary or affiliate of Comcast Cable Communications, LLC that (i) owns and/or operates the cable television system in your area and/or (ii) the subsidiary that is the	XFINITY SERVICE(S) WILL BE PROVIDED TO YOU AND ALL PERSONS WHO USE THE SERVICE AND/OR XFINITY Digital Voice service provider (“Comcast,” “we,” “us,” or “our”). For purposes of this Agreement, “affiliate” means any entity that controls, is controlled by or is under common control with Comcast Cable Communications,EQUIPMENT (“YOU,” OR “YOUR”) ON THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT (THE “AGREEMENT”) AND ANY APPLICABLE TARIFFS, SERVICE GUIDES, POSTED POLICIES AND PROCEDURES, BY AN OPERATING SUBSIDIARY OR AFFILIATE OF COMCAST CABLE COMMUNICATIONS, LLC PROVIDING SUCH SERVICE (“COMCAST,” “WE,” “US” OR “OUR”). FOR PURPOSES OF THIS AGREEMENT, “AFFILIATE” MEANS ANY ENTITY THAT CONTROLS, IS CONTROLLED BY OR IS UNDER COMMON CONTROL WITH COMCAST CABLE COMMUNICATIONS, LLC. Service(s) may include, but are not limited to,SERVICE(S) MAY INCLUDE, BUT ARE NOT LIMITED TO, CABLE TELEVISION AND OTHER VIDEO DELIVERY SERVICE (“TV”), XFINITY TV cable television service (“XFINITY Video”),INTERNET SERVICE (“INTERNET”), XFINITY Internet service includingVOICE SERVICE ( “VOICE”) AND OTHER SUCH SERVICES AS COMCAST MAY DETERMINE ARE ANCILLARY TO TV, INTERNET OR VOICE SERVICES (EACH A “SERVICE” AND COLLECTIVELY THE “SERVICES”). THE SERVICE(S) PROVIDED UNDER THIS AGREEMENT DO NOT INCLUDE XFINITY WiFi (“XFINITY Internet”), andHOME, XFINITY Voice (herein collectively “XFINITY Voice”) (each a “Service” and collectively the “Services”). The Service(s) do not include Comcast owned or controlled websites such as Comcast.com, Comcast.net, Xfinity.com, or XfinityTV.com. Those websites have their own terms of service and policies that are accessible directly from those sites.MOBILE SERVICES, COMCAST OWNED OR CONTROLLED WEBSITES WHICH HAVE THEIR OWN TERMS OF SERVICE AND POLICIES THAT ARE ACCESSIBLE FROM THOSE SITES. 

	We may change our prices, fees, the Service(s) and/or the terms and conditions of this Agreement in the future. Unless this Agreement or applicable law specifies otherwise, we will give you thirty (30) days prior notice of any significant change to this Agreement. If you find the change unacceptable, you have the right to cancel your Service(s). However, if you continue to receive Service(s) after the end of the notice period (the “Effective Date”) of the change, you will be considered to have accepted the changes. You may not modify this Agreement by making any typed, handwritten, or any other changes to it for any purpose.	 YOU MAY NOT MODIFY THIS AGREEMENT BY MAKING ANY TYPED, HANDWRITTEN, OR ANY OTHER CHANGES FOR ANY PURPOSE. 

	Note:	 NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 13 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICE(S). These terms and conditions are subject to applicable tariffs and service guides.  THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. 

GENERAL TERMS AND CONDITIONS

	1. ACCEPTANCE OF THIS AGREEMENT
 You will have accepted this Agreement and be bound by its terms if you use the Service(s) or otherwise indicate your affirmative acceptance of such terms. IF YOU USE OR OTHERWISE INDICATE YOUR ACCEPTANCE OF THE SERVICE(S), YOU HAVE ACCEPTED THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS.  

	2. CHARGES AND BILLINGS  

	A. CHARGES, FEES, AND TAXES YOU MUST PAY. You agree to pay all charges associated with the Service(s), including, but not limited to, installation/service call charges, monthlycharges for installation, service charges,calls, monthly service, XFINITY Equipment (as defined below) charges,below), purchases or rentals or other services, measured and per-call charges, applicable federal, state, and local taxes and fees (however designated), regulatory recovery fees forto recoup any municipal, state and federal government fees or assessments imposed on Comcast,us, permitted fees and cost recovery charges, or any programs in which Comcast participates,we participate, including, but not limited to, public, educational, and governmental access, universal service, telecom relay services for the visually/hearing impaired, rights-of-way access, and programs supporting the 911/E911 system and any fees or payment obligations imposed by governmental or quasi-governmental bodies for the sale, installation, use, or provision of the Service(s). YOU WILL BE RESPONSIBLE FOR PAYING ANY GOVERNMENT IMPOSED FEES AND TAXESTAXES, WHETHER IMPOSED ON YOU OR US, THAT BECOME APPLICABLE RETROACTIVELY. We will provide you with notice and an effective dateof applicable pricing contemporaneous with your order and/or activation, including information regarding standard pricing applicable at the end of a promotion via our rate card or other notice. We will provide you with notice of any change in our standard prices or fees or new prices or fees, unless the change in price or new fee is related to a change in governmental or quasi-governmental taxes, fees, or assessments, in which case we may elect not to provide notice except where required by applicable law. Not all fees apply to all Service(s). 

 	 FOR XFINITY VIDEO CUSTOMERS. XFINITY Video price information is supplied with our Welcome Kit. 
 	 FOR XFINITY INTERNET CUSTOMERS. XFINITYINTERNET. Internet price information isand additional terms are available at www.comcast.comhttp://www.xfinity.com/policies (or an alternative site if we notify you).
 	 FOR XFINITY VOICE CUSTOMERS. XFINITYVOICE. Voice price information isand additional terms are available at www.comcast.com/voice/terms-of-servicehttp://www.xfinity.com/policies and http://www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice.html (or an alternative site if we notify you).
 	 FOR MINIMUM TERM CUSTOMERS.AGREEMENTS. If you have agreed to a minimum term arrangement,agreement, your price for Service(s) iswill be as specified infor the duration of the minimum term arrangement. agreement.

	B. HOW WE WILL BILL YOU. Unless you are subject to a minimum term arrangement,term, Service(s) are provided to you on a month-to-month basis. IF YOU ARE RECEIVING SERVICE(S) AT A TRIAL OR INTRODUCTORY RATE, YOU MAY CANCEL YOUR SERVICE(S) AT THE END OF THE TRIAL OR INTRODUCTORY PERIOD BY CALLING YOUR LOCAL COMCAST CUSTOMER SERVICE CENTER. You will generally be billed monthly, in advance, for recurring serviceService charges, equipment charges, and fees. YOU MUST PAY,PAY THE FIRST MONTH’S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, DEPOSITS, ACTIVATION FEES AND INSTALLATION CHARGES ON OR BEFORE THE DAY WE INSTALL ANY OR ALL OF THE SERVICE(S), THE FIRST MONTH'S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, ANY DEPOSITS, AND ANY INSTALLATION CHARGES. Your first bill may include pro-rated charges from the date you first begin receiving Service(s), as well as monthly recurring charges for the next month and charges for non-recurring services you have received.SERVICE(S). You may be billed for some Service(s) individually after they have