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Comcast.com - Customer Privacy Notice
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Effective until 12/31/17 

COMCAST CUSTOMER PRIVACY NOTICE

	FOR CABLE VIDEO, HIGH-SPEED INTERNET, PHONE, AND HOME SECURITY SERVICES 

	DOWNLOAD PRIVACY NOTICE:
 English (PDF)  |  Spanish (PDF) 

SUMMARY OF THIS PRIVACY NOTICE

	This privacy notice applies to our cable video, high-speed Internet, phone and communications, and home security services. It describes the limitations imposed on our collection and disclosure of personally identifiable information about subscribers, the nature of personally identifiable information we collect, how we use that information, when and why we may disclose that information and to whom, how long we maintain that information, how you can access your personally identifiable information, how you can set preferences and opt out of certain uses of information, and your rights under law and this notice concerning your personally identifiable information. Please read the entire notice to understand our privacy policies and practices. You can also find answers to your specific questions quickly by using the links below.  

FINDING INFORMATION QUICKLY IN THIS PRIVACY NOTICE

	Why is Comcast providing this notice to me? 

	COLLECTION 

 	 What kind of information does this notice apply to?
 	 For what purposes may Comcast collect personally identifiable information and CPNI?
 	 What kind of personally identifiable information and CPNI does Comcast collect?
 	 What kind of information does Comcast collect if I use cable video services?
 	 What kind of information does Comcast collect and use to improve your cable services and deliver relevant advertising?

	USE 

 	 How does Comcast use personally identifiable information and CPNI?
 	 How does Comcast use activity data and other data in connection with cable video service?
 	 How does Comcast use information about use of cable video services on other platforms like websites or mobile applications?

	DISCLOSURE 

 	 Under what circumstances may Comcast disclose personally identifiable information to others?
 	 To whom may Comcast disclose personally identifiable information?
 	 When may Comcast disclose personal information to others in connection with phone service?
 	 When is Comcast required to disclose personally identifiable information and CPNI by law?
 	 How does Comcast protect personally identifiable information?
 	 How long does Comcast maintain personally identifiable information?

	CUSTOMER ACCESS AND CHOICE 

 	 How can I see my personally identifiable information or CPNI and correct it, if necessary?
 	 How do I manage or opt out of uses of information about my Comcast account?
 	 How do I give or withhold my approval for Comcast to use CPNI to market additional products and services to me?
 	 How do I place myself on Comcast’s “do not call” and “do not mail” lists?
 	 What e-mail communications will Comcast send to me and how do I manage them?
 	 What can I do if I think my privacy rights have been violated?
 	 Will Comcast notify me if it changes this notice?
 	 How do I contact Comcast?

WHY IS COMCAST PROVIDING THIS NOTICE TO ME?

	As a subscriber to cable service or other services provided by Comcast, you are entitled under Section 631 of the federal Cable Communications Policy Act of 1984, as amended, (the “Cable Act”) to know the following:  

 	 the limitations imposed by the Cable Act upon cable operators in the collection and disclosure of personally identifiable information about subscribers; 
 	 the nature of personally identifiable information we collect; 
 	 the nature of the use of personally identifiable information; 
 	 under what conditions and circumstances we may disclose personally identifiable information and to whom; 
 	 the period during which we maintain personally identifiable information; 
 	 the times and places at which you may have access to your personally identifiable information; and
 	 your rights under the Cable Act concerning personally identifiable information and its collection and disclosure. 

	Personally identifiable information is information that identifies a particular person; it does not include de-identified, anonymous, or aggregate data that does not identify a particular person or persons. This notice is also provided to you in accordance with applicable California law, which only applies to our customers located in California who are served by a cable television corporation. 

	In addition, Section 222 of the Communications Act of 1934, as amended, (the “Communications Act”) provides additional privacy protections for certain information related to our phone and Internet services: 

 	 information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone and Internet services; and 
 	 information contained on your bill concerning the type of phone and Internet services and features you receive. 

	That information is known as customer proprietary network information or CPNI for short. This notice, which includes our CPNI Policy, describes what CPNI information we obtain, how we protect it, and how it may be used. If you are a customer of our phone and Internet services, you have the right, and Comcast has a duty, under the Communications Act and applicable state law, to protect the confidentiality of CPNI. In addition, the FCC’s rules provide additional privacy protections specific to our phone services that we describe in this notice. 

	We explain below under “HOW DO I GIVE OR WITHHOLD MY APPROVAL FOR COMCAST TO USE CPNI TO MARKET ADDITIONAL PRODUCTS AND SERVICES TO ME?” how you can approve our use of CPNI or withdraw your approval in the event Comcast decides to use CPNI for marketing purposes. 

	 In this notice, the terms “Comcast,” “we,” “us,” or “our” refer to the operating company, subsidiaries or affiliates of Comcast Cable Communications, LLC that (i) owns and/or operates the cable television system in your area pursuant to a cable television franchise with the local franchising authority, or (ii) is the operating company that delivers voice services in your area. The term “you” refers to you as a subscriber to one or more of our cable service and other services. 

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1. COLLECTION

WHAT KIND OF INFORMATION DOES THIS NOTICE APPLY TO?

	The Cable Act applies to personally identifiable information that you have furnished to Comcast, or that Comcast has collected using the cable system, in connection with the provision of cable service or other services. The Communications Act applies to CPNI related to our regulated phone and Internet services, and certain orders of the Federal Communications Commission apply the CPNI rules to our interconnected voice over Internet protocol communications services. 

	SPECIAL NOTE: This notice only applies to our cable video service, our high-speed Internet service, our phone and communications services, and our home security service. It applies to you as a subscriber to one or more of these services as provided for by applicable law and except as otherwise noted. It does not cover information that may be collected through any other products, services, or websites, even if you access them through our cable services and even if they are co-branded with Comcast brands or the brands or logos of our affiliated companies. You should read the privacy policies for these other products, services, and websites to learn how they handle your personal information. You can read the privacy policy for Comcast’s web services at http://my.xfinity.com/privacy. 

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FOR WHAT PURPOSES MAY COMCAST COLLECT PERSONALLY IDENTIFIABLE INFORMATION AND CPNI?

	The Cable Act authorizes Comcast as a cable operator to use the cable system to collect personally identifiable information concerning any subscriber for the following purposes: 

 	 to obtain information necessary to render our cable service or other services to our subscribers; and 
 	 to detect unauthorized reception of cable communications. 

	The Cable Act prohibits us from using the cable system to collect personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber’s prior written or electronic consent. 

	The Communications Act authorizes us to use, disclose, or permit access to individually identifiable CPNI in our provision of: 

 	 the telecommunications services from which this information is derived; or 
 	 services necessary to, or used in, the provision of these services, including the publishing of directories. 

	The Communications Act prohibits us from using CPNI for any purposes other than those listed above except as permitted or required by law or with your approval. 

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WHAT KIND OF PERSONALLY IDENTIFIABLE INFORMATION AND CPNI DOES COMCAST COLLECT?

	Comcast collects information from you at several different points when you request, turn on, and use our services under an account we create for you. Some of this information is personally identifiable information, but much of it is not. We collect certain personally identifiable information that our subscribers furnish to us in connection with the provision of cable service or other services. In order to provide reliable, high quality service to you, we keep regular business records containing information about you that may constitute personally identifiable information. These account records include some, but typically not all, of the following information: 

 	 your name;
 	 service address;
 	 billing address;
 	 e-mail address;
 	 telephone number;
 	 driver’s license number;
 	 social security number;
 	 bank account number; and
 	 credit card number.

	With respect to phone services, examples of CPNI include information typically available from telephone-related details on your monthly bill: 

 	 location of service; 
 	 technical configuration of service;
 	 type of service;
 	 quantity of service;
 	 amount of use of service; and
 	 calling patterns.

	CPNI does not include your name, address, and telephone number, because the Communications Act classifies that information as “subscriber list information” which is not subject to the CPNI protections. However, that information is also subject to certain protections as described below under “To whom may Comcast disclose personally identifiable information?” The FCC has not yet adopted specific rules or definitions regarding CPNI as it relates to Internet access.  

	We also collect and maintain certain other information about your account. For example, this information may include: 

 	 your account number;
 	 billing, payment, and deposit history;
 	 additional service information
 	 customer correspondence and communications records;
 	 maintenance and complaint information;
 	 the device identifiers and network addresses of equipment used with your account;
 	 records indicating the number of television sets, set-top boxes, modems, telephones, home security and automation devices, or other devices connected to our cable system; and
 	 additional information about the service options you have chosen.

	Some of our services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and service the secondary accounts. During the initial provisioning of our services, and during any subsequent changes or updates to our services, Comcast may collect technical information about your televisions, any set-top boxes, computer hardware and software, cable modems, telephones, other cable or other service-related devices, home security and automation devices, and customization settings and preferences. Additionally, if you rent your residence, we may have a record of whether landlord permission was required prior to installing our cable services as well as your landlord's name and address. 

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WHAT KIND OF INFORMATION DOES COMCAST COLLECT IF I USE CABLE VIDEO SERVICES?

	When you use cable video services, our cable system automatically generates information about your use of the services and their features, and we collect much of this information as part of providing services to you. For example, we receive information about the use of set top boxes, remote controls, electronic program guides, video players, applications, and other devices and software connected to our cable system. This information includes which channels, programs, and advertisements are viewed and for how long, for example. It may also include information about navigation through program guides and applications, and use of devices like remote controls and tablets. Except as described below, we collect this activity data without names and addresses or other personally identifiable information and we consider it de-identified data. 

	Our system may collect activity data with personally identifiable information for particular requests or transactions like when you order a pay-per-view program or purchase a product. This information typically consists of account and billing-related information such as the programs or other products, services, or features ordered so that you may be properly billed for them. Follow your program guide commands or any special instructions on your screen when you make these transactional requests. These commands and instructions will explain your choices so that you can complete or cancel your requests as you wish. 

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WHAT KIND OF INFORMATION DOES COMCAST COLLECT AND USE TO IMPROVE YOUR CABLE SERVICES AND DELIVER RELEVANT ADVERTISING?

	Comcast’s cable system, set-top boxes, and other equipment generate activity data that we collect and store. We use this information for a number of purposes including to determine which programs are most popular, how many people watch a program to its conclusion, and whether people are watching commercials. As described below under “How does Comcast use personally identifiable information and CPNI?,” we may also provide information like subscriber lists or certain de-identified, anonymous, and/or aggregate information (such as activity data) to third parties working on our behalf -- such as audience measurement or market research firms. We, or these firms, working as our service providers, may combine this information with aggregated or non-aggregated demographic information (such as census records) and other audience attributes, such as purchasing data, demonstrated interests (for example, in sports programs or movies), loyalty programs, organizational affiliations, advertiser customer lists, and the like to provide us with audience analysis data. We require third parties working on our behalf to treat all information we provide as confidential and to use it only for Comcast’s business purposes. We may also work with academic or research interest groups to analyze de-identified, anonymous, and/or aggregate information we provide to them for specific purposes or projects. 

	We use this information and analysis to improve our cable video service and other services and make programming and advertising more relevant to our subscribers. We may also use this information to distribute and deliver relevant programming and advertising to you without disclosing personally identifiable information about you to programmers or advertisers. In addition to this privacy notice, we may provide additional notices to you regarding specific advertising or other initiatives. These notices will describe the initiatives in greater detail and may, as appropriate, contain information you can use to choose to participate, or not participate, in these initiatives. 

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2. USE

HOW DOES COMCAST USE PERSONALLY IDENTIFIABLE INFORMATION AND CPNI?

	We collect, maintain, and use personally identifiable information and CPNI as permitted by the Cable Act and the Communications Act and other applicable laws. We use this information primarily to conduct business activities related to providing you with our cable service and other services, and to help us detect theft of service. Generally speaking, we use personally identifiable information in connection with: 

 	 billing and invoicing; 
 	 administration; 
 	 surveys; 
 	 collection of fees and charges; 
 	 marketing; 
 	 service delivery and customization; 
 	 maintenance and operations; 
 	 technical support; 
 	 hardware and software upgrades; and 
 	 fraud prevention. 

	More specifically, we also use personally identifiable information to: 

 	 install, configure, operate, provide, support, and maintain our cable service and other services; 
 	 confirm you are receiving the level(s) of service requested and are properly billed; 
 	 identify you when changes are made to your account or services; 
 	 make you aware of new content, products, or services that may be of interest to you; 
 	 understand the use of, and identify improvements to, our services; 
 	 detect unauthorized reception, use, or abuse of our services; 
 	 determine whether there are violations of any applicable policies and terms of service; 
 	 manage the network supporting our services; 
 	 configure and update cable service and other service-related devices and software; and 
 	 comply with law. 

	The Communications Act further permits Comcast to use, disclose, and permit access to CPNI obtained from our customers, either directly or indirectly, to: 

 	 initiate, render, bill, and collect for telecommunications services; 
 	 protect our rights and property, and protect our users of these services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; 
 	 provide any inbound telemarketing, referral, or administrative services to you for the duration of the call, if you initiated the call and you approve of the use of this information to provide these services; and 
 	 to provide call location information concerning the user of a commercial mobile phone service. 

	Comcast may not use CPNI to market products and services to you other than enhancements to services you already have without your approval in accordance with our policies described below. 

	Comcast transmits, and may collect and store for a period of time, personally identifiable and non-personally identifiable information about you when you use our high-speed Internet and phone services to: 

 	 send and receive e-mail, video mail, and instant messages; 
 	 transfer and share files; 
 	 make files accessible; 
 	 visit websites; 
 	 place or receive calls; 
 	 leave and receive voice mail messages; 
 	 use the applicable communications center or voice center; 
 	 establish custom settings or preferences; 
 	 communicate with us for support; or 
 	 otherwise use the services and their features. 

	Comcast transmits, collects, and stores comparable information when you use our home security service. Our transmission, collection, and storage of this information are necessary to render the services. In certain situations, third-party service providers may transmit, collect, and store this information on our behalf to provide features of our services. These third parties are not permitted to use your personally identifiable information except for the purpose of providing these features. 

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HOW DOES COMCAST USE ACTIVITY DATA AND OTHER DATA IN CONNECTION WITH CABLE VIDEO SERVICE?

	We associate activity data with particular devices such as set top boxes, portable devices, and other supported devices so that we know where to deliver the services and how to troubleshoot them. In general, Comcast uses de-identified and aggregate activity information to understand better how our customers use our products and services so that we can improve them, including by delivering more relevant content and advertising. We may try to determine how well our products and services deliver value to our customers, for example, by determining which programs are most popular, how many people watch a program to its conclusion, and whether and how often people are watching commercials. As discussed below, we may also combine activity data with other non-personally identifying demographic and similar information from our business records. 

	When we collect activity data, we may also use it to determine how many people view commercials (impressions) and to provide de-identified or aggregate reports to third-party advertisers. When we do this reporting on advertising impressions we do not provide any personally identifiable information about our subscribers to third-party advertisers. We, or our service providers, may combine de-identified activity data with other data to determine and report how an advertiser’s messages are viewed, including on other platforms and services. 

	We may also use activity data to help us learn how popular certain programs are and how our customers as a whole generally prefer to view certain kinds of programming using cable video service (such as whether they like to watch certain programs live, or they prefer to view them when we offer them on demand, on mobile devices, or online). As described below, this may require us to compare or combine activity data on our cable system with online activity data. We may also use activity data to determine whether promoting content and services in certain ways helps attract a larger audience and more customers. While we may provide aggregate reports on these observations to programmers or others, we do not provide any personally identifiable information about our subscribers, or the activities of individual subscribers, to those programmers and others. 

	We may also use, or combine information about, your use of our cable services with other information we obtain from our business records (such as your Comcast account number or device identifiers), or from third parties, to deliver better and more relevant products, services and advertising. However, we do not store or share your activity data in association with your name or address, except as necessary to render or bill for our services. We may try to determine, using aggregated data, which groups of our customers use which of our products and services and how they use them. To do this we, or third parties working on our behalf, may combine demographic and other generally available information, or advertiser information, including purchasing data and membership in loyalty programs, with our subscriber lists. From this information, we or our third party providers prepare de-identified and aggregated reports about how groups of customers with common characteristics – such as age and gender, or a demonstrated interest in a particular third party product – use our services and respond to the programming and advertising that we distribute. We may use this information to improve and communicate with you about our own products and services, and also to help us deliver relevant information and advertising on behalf of other companies and advertisers to certain subscriber groups – known as ad groups– who may be most interested in this information and advertising. When we do this, we do not share your personally identifiable information with these advertisers, unless you provide your express consent. 

	We may also combine personally identifiable information, which we collect as described in this notice as part of our regular business records, with personally identifiable information obtained from third parties for the purpose of creating an enhanced database or business records. We may use this database and these business records for marketing, advertising, and other activities related to our cable service and other services. We also maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews, questionnaires, and surveys or panels. 

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HOW DOES COMCAST USE INFORMATION ABOUT USE OF CABLE VIDEO SERVICES ON OTHER PLATFORMS LIKE WEBSITES OR MOBILE APPLICATIONS?

	We may compare or combine information such as activity data we receive when you use cable video services to view content or advertising with information about your use of content and advertising that we deliver on other platforms, such as on our Xfinity websites and mobile applications. We may also compare or combine this information or data with that generated by your viewing of advertising placed or sold by Comcast on other websites and mobile applications. We do this to better understand, among other things, how our customers access and use our products and services in all of the places that we offer them. 

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3. DISCLOSURE

UNDER WHAT CIRCUMSTANCES MAY COMCAST DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION TO OTHERS?

	Comcast considers the personally identifiable information contained in our business records to be confidential. The Cable Act authorizes Comcast as a cable operator to disclose personally identifiable information concerning any subscriber if the disclosure is: 

 	 necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided to the subscriber; 
 	 required by law or legal process (described below under “When is Comcast required by law to disclose personally identifiable information and CPNI by law?”); or 
 	 of the names and addresses of subscribers for “mailing list” or other purposes (subject to each subscriber’s right to prohibit or limit this disclosure and the CPNI Policy described below under “How do I place myself on Comcast’s ‘do not call’ and ‘do not mail’ lists?”). 

	The Cable Act prohibits us as a cable operator from disclosing personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber’s prior written or electronic consent. 

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TO WHOM MAY COMCAST DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION?

	We may disclose personally identifiable information as provided for in the Cable Act when it is necessary to render, or conduct a legitimate business activity related to, the cable service or other services we provide to you. These kinds of disclosures typically involve billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, incident verification and response, service notifications, fraud prevention, and services to improve our programming and advertising offerings, for example. We may also collect, use, and disclose information about you in de-identified, anonymous, or aggregate formats, such as ratings surveys and service usage and other statistical reports, which do not personally identify you, your particular viewing habits, or the nature of any transaction you have made over the cable system. The frequency of any disclosure of personally identifiable information varies in accordance with our business needs and activities. 

	The Cable Act authorizes Comcast as a cable operator to disclose limited personally identifiable information to others, such as charities, marketing organizations, or other businesses, for cable or non-cable “mailing list” or other purposes. From time to time we may disclose your name and address for these purposes. However, you have the right to prohibit or limit this kind of disclosure by contacting us by telephone at 1-800-XFINITY or by sending us a written request as described below under “How do I contact Comcast?” Any “mailing list” and related disclosures that we may make are limited by the Cable Act to disclosures of subscriber names and addresses where the disclosures do not reveal, directly or indirectly, (i) the extent of any viewing or other use by the subscriber of a cable service or other service provided by us; or (ii) the nature of any transaction made by the subscriber over our cable system. 

	We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to outside auditors, professional advisors, service providers and vendors, potential business merger, acquisition, or sale partners, and regulators. We make these disclosures as provided for in the Cable Act. Typically, we make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services we provide to you. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. 

	If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, subscribers’ personally identifiable information will, in most instances, be one of the items transferred as part of the transaction. If this notice will be changed as a result of a transaction like that, you should refer below under “Will Comcast notify me if it changes this notice?” 

	We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations, to enforce our rights under our terms of service and policies, in court or elsewhere, and as otherwise permitted by law. 

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WHEN MAY COMCAST DISCLOSE PERSONAL INFORMATION TO OTHERS IN CONNECTION WITH PHONE SERVICE?

	Comcast may disclose to others personally identifiable information in connection with features and services such as Caller ID, 911/E911, and directory services as follows: 

 	 We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business or emergency numbers, 911, 900 numbers, or toll-free 800, 888, 877, 866 or 855 numbers. 
 	 We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records, inclusion in “reverse 911” systems, or to troubleshoot 911/E911 record errors. 
 	 We may publish and distribute, or cause to be published and distributed, telephone directories in print, on the Internet, and on disks. Those telephone directories may include subscriber names, addresses, and telephone numbers, without restriction to their use. 
 	 We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators. 
 	 We may provide subscribers’ names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services. 
 	 Once our subscribers’ names, addresses, and telephone numbers appear in telephone directories or directory assistance, they may be sorted, packaged, repackaged and made available again in different formats by anyone. 

	We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur. 

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WHEN IS COMCAST REQUIRED TO DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION AND CPNI BY LAW?

	We make every reasonable effort to protect subscriber privacy as described in this notice. Nevertheless, we may be required by law to disclose personally identifiable information or individually identifiable CPNI about a subscriber. These disclosures may be made with or without the subscriber’s consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. 

	For subscribers to our cable video service, Comcast may be required as a cable operator to disclose personally identifiable information to a third-party or governmental entity in response to a court order. If the court order is sought by a non-governmental entity, we are required under the Cable Act to notify the subscriber of the court order. If the court order is sought by a governmental entity, the Cable Act requires that the cable subscriber be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order. At the proceeding, the Cable Act requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case. 

	For subscribers to our high-speed Internet, phone, and home security services, Comcast may be required to disclose personally identifiable information and individually identifiable CPNI to a private third party in response to a court order, and, if so, we are required to notify the subscriber of the court order. Comcast may also be required to disclose personally identifiable information and individually identifiable CPNI about subscribers to high-speed Internet, phone, and home security services to a government entity in response to a subpoena, court order, or search warrant, for example. We are usually prohibited from notifying the subscriber of any disclosure of personally identifiable information to a government entity by the terms of the subpoena, court order, or search warrant. 

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HOW DOES COMCAST PROTECT PERSONALLY IDENTIFIABLE INFORMATION?

	We follow industry-standard practices to take such actions as are necessary to prevent unauthorized access to personally identifiable information by a person other than the subscriber or us. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information. 

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HOW LONG DOES COMCAST MAINTAIN PERSONALLY IDENTIFIABLE INFORMATION?

	Comcast maintains personally identifiable information about you in our regular business records while you are a subscriber to our cable service or other services. We also maintain this information for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures. 

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4. CUSTOMER ACCESS AND CHOICE

HOW CAN I SEE MY PERSONALLY IDENTIFIABLE INFORMATION OR CPNI AND CORRECT IT, IF NECESSARY?

	You may examine and correct, if necessary, the personally identifiable information regarding you that is collected and maintained by Comcast in our regular business records. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. We will correct our records if you make a reasonable showing that any of the personally identifiable information we have collected about you is inaccurate. 

	If you have Internet access, you can view and change certain information yourself by going to www.xfinity.com/myaccount and signing in with your Comcast username and password to access the My Account feature. If you are a home security customer, you can go to the subscriber portal at www.xfinity.com/xhportal. 

	You may also examine the records containing your personally identifiable information at your local Comcast office upon reasonable prior notice to us and during our regular business hours. If you wish to examine these records, please contact us by mail or telephone at 1-800-XFINITY, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment. You will only be permitted to examine records that contain personally identifiable information about your account and no other account. 

	If you make an affirmative, written request for a copy of your CPNI, we will disclose the relevant information we have to you at your account address of record, or to any person authorized by you, if we reasonably believe the request is valid. However, subscribers to our phone services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we don’t furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, our or our vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by our subsidiaries or us. 

	Comcast reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request. 

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HOW DO I MANAGE OR OPT OUT OF USES OF INFORMATION ABOUT MY COMCAST ACCOUNT?

	You may opt out of receiving more relevant advanced advertising delivered with programs made available through our cable video service by going to http://www.xfinity.com/adservices. Even if you opt out, you will still receive advertising and we will continue to send you Comcast marketing messages based on the way you use our products and services and the information we have collected about you. 

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HOW DO I GIVE OR WITHHOLD MY APPROVAL FOR COMCAST TO USE CPNI TO MARKET ADDITIONAL PRODUCTS AND SERVICES TO ME?

	Various direct and indirect subsidiaries and affiliates of Comcast Cable Communications, LLC offer many communications-related and non-communications related services, such as high-speed Internet and home security services. From time to time we may like to use the CPNI information we have on file to provide you with information about our communications-related products and services or special promotions. Our use of CPNI may also enhance our ability to offer products and services tailored to your specific needs. In addition, Comcast also offers various other services that are not related to the services to which you subscribe. Under the CPNI rules, some of those services, such as Comcast cable video services, are considered to be non-communications related products and services. Therefore, you may be asked during a telephone call with one of our representatives for your oral consent to Comcast’s use of your CPNI for the purpose of providing you with an offer for communications related or non-communications related products and services. If you provide your oral consent for Comcast to do so, Comcast may use your CPNI only for the duration of that telephone call in order to offer you additional services. 

	If you deny or restrict your approval for us to use your CPNI, you will suffer no effect, now or in the future, on how we provide any services to which you subscribe. 

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HOW DO I PLACE MYSELF ON COMCAST’S “DO NOT CALL” AND “DO NOT MAIL” LISTS?

	You may contact Comcast at 1-800-XFINITY to ask us to put your name on our internal company “do not call” and “do not mail” lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request. You also have the right to prohibit or limit disclosure of your personally identifiable information for “mailing list” or other purposes as described above in this notice by contacting us at 1-800-XFINITY. 

	If you prefer to contact Comcast in writing instead of by telephone, you may send a written request to the address listed below under “How do I contact Comcast?” Be sure to include your name and address, your Comcast account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The person who is identified in our billing records as the subscriber should sign the written request. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts, your notice must separately identify each account covered by the request. 

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HOW DO I PLACE MYSELF ON COMCAST’S “DO NOT CALL” AND “DO NOT MAIL” LISTS?

	You may contact Comcast at 1-800-XFINITY to ask us to put your name on our internal company “do not call” and “do not mail” lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request. You also have the right to prohibit or limit disclosure of your personally identifiable information for “mailing list” or other purposes as described above in this notice by contacting us at 1-800-XFINITY. 

	If you prefer to contact Comcast in writing instead of by telephone, you may send a written request to the address listed below under “How do I contact Comcast?” Be sure to include your name and address, your Comcast account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The person who is identified in our billing records as the subscriber should sign the written request. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts, your notice must separately identify each account covered by the request. 

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WHAT E-MAIL COMMUNICATIONS WILL COMCAST SEND TO ME AND HOW DO I MANAGE THEM?

	We may send a welcome e-mail and sometimes other information to new subscribers to our cable service and other services (including each new secondary account holder, where applicable). We may also send service-related announcements to our subscribers from time to time. For example, we may send you an e-mail announcement about a pricing change, a change in operating policies, a service appointment, or new features of one or more of the cable service or other services you receive from us. You may not opt-out of these service-related communications. If you fail to check your primary e-mail address for service-related announcements, you may miss important information about our services, including legal notices, for example. 

	We reserve the right to send you promotional or commercial e-mail as permitted by applicable law. You can manage the promotional or commercial e-mails Comcast may send to you by following the instructions contained in the e-mails or by going to the Web page located at www.xfinity.com/preferences and following the directions there. We may ask for additional information on this preferences page such as your zip code, for example. By providing this additional information to us we will be able to better inform you of the availability of special offers and promotions in your area. If you no longer wish to receive these e-mails you may opt-out of receiving them by going to the same page and changing your contact preferences. 

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WHAT CAN I DO IF I THINK MY PRIVACY RIGHTS HAVE BEEN VIOLATED?

	If you believe that you have been aggrieved by any act of ours in violation of the Cable Act or other applicable laws, we encourage you to contact us directly as described below in “How do I contact Comcast?” in order to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act as applicable with respect to your personally identifiable information through a civil lawsuit seeking damages, attorneys' fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well. This customer privacy notice neither supersedes nor modifies any arbitration agreement to which you may be bound relating to the provision of our cable video service, our high-speed Internet service, our phone and communications services, or our home security service to you as a subscriber to one or more of these services. 

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WILL COMCAST NOTIFY ME IF IT CHANGES THIS NOTICE?

	As required by the Cable Act, we will provide you with a copy of this customer privacy notice at the time we enter into an agreement to provide any cable service or other service to you, and annually afterwards, or as otherwise permitted by law. You can view the most current version of this notice by going to http://www.xfinity.com/Corporate/Customers/Policies/CustomerPrivacy. 

	We may modify this notice at any time. We will notify you of any material changes through written, electronic, or other means and as otherwise permitted by law. If you find the changes to this notice unacceptable, you have the right to cancel your service. If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised privacy notice. This includes your consent for any personally identifiable information that we may collect and use starting on the effective date of the revised notice, as well as for any personally identifiable information that we have collected prior to the effective date of the revised notice. However, we will only deem your continued use of the service to be your acceptance of and consent to changes in the revised privacy notice for changes made after December 31, 2006. 

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HOW DO I CONTACT COMCAST?

	If you have any questions or suggestions regarding this privacy notice, or wish to contact us about your personal information, please reach us as follows: 

	Phone: 1-800-XFINITY
 Website: http://customer.xfinity.com/contact-us/ 
 Mail: Comcast Cable Communications, LLC
 Attn: Law Department - Customer Privacy Notice
 One Comcast Center
 Philadelphia, PA 19103-2838  

	Revised and effective: August 1, 2015 

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	EFFECTIVE JANUARY 1, 2018 


COMCAST CUSTOMER PRIVACY NOTICE

	FOR SUBSCRIBERS OF CABLE VIDEO, INTERNET, VOICE, AND HOME SECURITY SERVICES     

	Download privacy notice: 

	English (PDF) | Spanish (PDF)   

OVERVIEW

	Comcast knows our customers care about how Comcast uses, maintains, and shares the information we collect about them, and the choices they have regarding that use and sharing. Comcast holds customer privacy in the highest regard, and we are committed to protecting your privacy as we describe in this Privacy Notice. We value the trust you place in us as a customer when you subscribe to one or more of the Services described below. 

	This Comcast Customer Privacy Notice (the “Privacy Notice” or “Notice”) describes: (1) the types of information Comcast collects when you subscribe to, use, and/or access our Services; (2) how we use, share, and protect that information; (3) how long we retain that information; and (4) the legal limitations imposed on our collection, use, and sharing of information that personally identifies you. 

	This Notice also provides you with information about how to access, review, and correct information that personally identifies you, how to set privacy preferences and opt out of certain uses and sharing of information, and your rights under federal law and this Notice concerning your personally identifiable information. 

ENTITIES COVERED

	In this Notice, the terms “Comcast,” “we,” “us,” or “our” refer to the operating company, subsidiary, or affiliate of Comcast Cable Communications, LLC that (1) owns and/or operates the cable television system in your area, and (2) delivers one or more of the Services. The term “you” refers to you as a subscriber to one or more of the Services. 

SERVICES COVERED

	This Privacy Notice applies to the Comcast-provided Xfinity® cable video (“video”), Internet, and voice services delivered over our cable system (including the services provided when you use the Xfinity Stream app and tv.xfinity.com to access Xfinity video as a cable service in your residence and when you subscribe to Internet service and use the Xfinity Wi-Fi service). This Privacy Notice also applies to Comcast-provided home security service. Collectively, these are referred to as the “Services” throughout this Privacy Notice. 

	This Notice does not apply to other Comcast services or offerings, such as Xfinity Mobile, or other Comcast® and Xfinity-branded websites, applications, or streaming services, except as described above. These services, websites, and applications have their own privacy policies, which we post at https://www.xfinity.com/mobile/policies/privacy-policy and http://my.xfinity.com/privacy/. 

INFORMATION COVERED

	This Privacy Notice also does not apply to (1) information that may be collected through any other products, services, websites, or applications, even if you access those other products, services, websites, or applications through our Services and even if they are co-branded with Comcast brands or the brands or logos of our affiliated companies; (2) information collected by devices, such as a “smart TV,” or through a third-party (non-Xfinity) mobile application, where the manufacturer or application owner has enabled information-gathering capabilities including automatic content recognition that we do not control; or (3) interactions with third-party content providers that you may access through the Services, such as online video providers you may reach through our set-top boxes. You should read the privacy policies for these other products, services, websites, and applications to understand whether and how they apply to you and the data they collect about you. 

	Please read this entire Privacy Notice to understand our privacy policies and practices. You can also find answers to your specific questions quickly by using the links below.          

FINDING INFORMATION QUICKLY IN THIS PRIVACY NOTICE

I. COLLECTION OF INFORMATION

 	 Information You Provide to Us
 	 Information We Collect When You Use the Services
 	 Location Information
 	 Information Provided by Third Parties

II. USE OF INFORMATION

 	 To Provide and Improve the Services
 	 To Communicate with You
 	 To Provide Recommendations and Deliver Relevant Advertising and Marketing
 	 To Create Analytics and Measurement Reports 

III. SHARING AND DISCLOSURE OF INFORMATION

 	 Service Providers
 	 The Comcast Family of Businesses
 	 Account Owners and Users
 	 Third Parties for Marketing Purposes
 	 Other Third Parties
 	 When Required by Law or To Protect Comcast and Others

IV. YOUR CHOICES

 	 Opting Out of Certain Marketing Communications
 	 Opting In to the Use of CPNI to Market Additional Products and Services to You

V. YOUR RIGHTS UNDER FEDERAL LAW AND STATE LAW

 	 The Cable Act and Personally Identifiable Information
 	 The Communications Act and CPNI

VI. ACCESSING AND CORRECTING INFORMATION

VII. OTHER IMPORTANT INFORMATION

 	 Protecting the Information We Collect
 	 Data Retention
 	 Changes to the Privacy Notice
 	 How Do I Contact Comcast?

I. COLLECTION OF INFORMATION

	This section describes the types of information Comcast collects when you subscribe to, use, and/or access one or more of the Services. Some of our Services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and maintain those accounts. When you allow others to use or access the Services through your account, we collect information about their use, as well. 

INFORMATION YOU PROVIDE TO US

	We collect information that you provide to us when you create an account with us or when you call us, use online account tools (for example, when you access My Account or chat online with an agent), report service issues, complete customer surveys, enter contests and promotions, or otherwise communicate with us. This information includes: 

 	 name and contact information (for example, billing address, service address, email address, and phone numbers);
 	 payment information, such as your payment card or bank account information;
 	 information related to a credit application for the Services, which may include your Social Security number, driver’s license number, or other government issued identifiers;
 	 information you provide to authenticate your access to the Services, such as passwords, images, voice recordings, or other personal identifiers;
 	 information you provide when you establish custom settings or preferences; and
 	 customer correspondence and other communications records, including records of calls and chats with our customer service representatives.

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INFORMATION WE COLLECT WHEN YOU USE THE SERVICES

	We also collect information about your account and your use of the Services, which may include: 

 	 your account number;
 	 billing, payment, and deposit history;
 	 maintenance information;
 	 the types of Services to which you subscribe;
 	 the device identifiers and network addresses of equipment used with your account;
 	 voice commands;
 	 video and audio recordings;
 	 records indicating the number and types of devices connected to our network;
 	 technical information about your Service-related devices, including customization settings and preferences;
 	 network traffic data;
 	 information about your use of the Services and their features, including video activity data, as well as Internet or online information such as web addresses and other activity data in order to render Internet service; and
 	 additional information about the Service options you have chosen.

	When you use the Services, our cable system automatically generates, transmits, and collects much of this information as part of providing the Services to you. For example, we receive information about the use of set-top boxes, remote controls, program guides, video players, applications, and other devices and software connected to our cable system (“video activity data”). The video activity data includes, for example, which channels, programs, and advertisements are viewed and for how long. It may also include information about navigation through program guides and applications, and use of devices like remote controls and tablets. If you select various features of our equipment, such as voice commands or search, we also will collect and process the data needed to fulfill your requests. 

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LOCATION INFORMATION

	We may collect information from the devices you use to access the Services that tells us where you are at a specific point in time. For instance, we may know that you are at home when you chat with us through your Xfinity Internet service. 

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INFORMATION PROVIDED BY THIRD PARTIES

	We also obtain data and information about you from third parties. For example, when you request new or additional Services or features from us, we may obtain credit information from credit reporting agencies. Additionally, if you rent your residence, we may have a record of whether landlord permission was required prior to installing our cable services as well as your landlord's name and address. 

	We may obtain additional information about you from third parties such as demographic data (for example, gender, age, and census records, etc.), location data (for example, designated market area, zip code, etc.), interest data (for example, sports, travel, and other recreational activities, shopping preferences, etc.), or purchase data (for example, public records, loyalty programs, etc.). We may combine the data we collect from third parties with information in our business records, including information about your use of the Services. We may also combine information about your use of the Services with information we obtain from your use of other products, services, websites, and applications from Comcast. We use this combined data as described in the “Use of Information” section below. 

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II. USE OF INFORMATION

	We use the information we collect to provide and improve the Services and our network, to communicate with you, to deliver relevant advertising, to create measurement and analytics reports, and to provide additional features and offerings. Sometimes we use information that personally identifies you, such as when we are authenticating your account or communicating with you. We also maintain and use information in de-identified or aggregated forms that do not identify you. 

TO PROVIDE AND IMPROVE THE SERVICES

	We use the information we collect to conduct business activities related to providing you with the Services, including: 

 	 establishing your account
 	 measuring credit and payment risk;
 	 billing and invoicing;
 	 authenticating access to your account;
 	 account administration;
 	 service delivery;
 	 maintenance and operations, including management of the network and devices supporting our service and our systems;
 	 technical support;
 	 hardware and software upgrades for devices and systems;
 	 understanding the use of our services;
 	 improving our services and identifying and developing new products and new services;
 	 marketing and advertising;
 	 detecting the unauthorized reception, use, or abuse of the Services and to protect our customers from fraudulent, abusive, or unlawful use of, or subscription to, the Services;
 	 collecting fees and charges;
 	 protecting our rights, our personnel, and our property; and
 	 complying with applicable law.

	We also use the information we collect to measure and analyze how our customers are using the Services. For video, this includes assessing which programs are most popular, how many people watch a program to its conclusion, whether people are watching advertisements, and what programming and video content we will carry on the Services. It also includes determining how our customers prefer to view certain kinds of programming when they use our video service, such as whether they like to watch certain programs live, or if they prefer to view them on demand, on mobile devices, or online. 

	When we provide you access to third-party content providers through our set-top boxes, we may measure how often and how long you use such services, but your use of those third-party providers are controlled by the terms and privacy policies of those providers. For Internet and voice services, we similarly analyze customer usage data, such as the amount of bandwidth that is being used, the peak times of usage, or the types of services that are being used. 

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TO COMMUNICATE WITH YOU

	We also use the information we collect to deliver and personalize our communications with you. For example, we may use the contact information you provide to inform you of Service updates or the status of a service request or outages, to invite you to participate in a survey, to collect amounts you owe, or in connection with other activities related to the Service. We will provide you with service-related announcements, such as a pricing change, a change in operating policies, a service appointment, or new features of one or more of the Services you receive from us through emails, texts, calls, Comcast-provided equipment, and other communications methods. You may select the manner in which you prefer to receive many of these communications by visiting the customer preference center at https://customer.xfinity.com/#/users/me/notifications. 

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TO PROVIDE RECOMMENDATIONS AND DELIVER RELEVANT ADVERTISING AND MARKETING

	We may also use information about you and/or your use of the Services or other services we provide to determine which movies or television shows to recommend to you and to send you promotional communications for the Services and other products and services we think may be of interest to you. We may also use this information to help third-party advertisers and programmers deliver more relevant advertising. 

	These promotional communications and advertisements may be directed to you because you subscribe to one or more of the Services, because of the way you use the Services, because you live in a certain geographic area, or based on demographic and interest information that we collect or obtain from other companies. These communications may be subject to your consent, as described in Section IV of this Notice (“Your Choices”). In no event will Comcast give your name or other personally identifying information to an advertiser without your consent. 

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TO CREATE ANALYTICS AND MEASUREMENT REPORTS

	We and service providers who work on our behalf may use and combine data from our business records – including account information, video activity data, and other usage data – with data from third parties to create measurement and analytics reports. These reports do not contain any information that personally identifies you and instead contain de-identified or aggregate information. 

	We use these reports for many of the purposes described above, such as for improving the Services, creating and delivering more relevant advertising on behalf of Comcast and other third parties, determining whether and how an advertiser’s messages are viewed, and analyzing the effectiveness of certain advertisements on the Comcast platforms and services and other platforms and services. We also use these reports to work with academic or research groups, and for other uses that help us develop and fund improvements in services and infrastructure. We may share these reports with programmers, advertisers, or others. To learn about the choices you have with respect to our use of your information for these purposes, see Section IV of this Notice (“Your Choices”). 

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III. SHARING & DISCLOSURES OF INFORMATION

	We limit the information we share and disclose to others as described below. 

SERVICE PROVIDERS

	In order to provide and support the Services, sometimes we use third-party companies as service providers that work on our behalf to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for the purpose of providing the services for which they have been engaged. These engagements typically include services such as billing and collections, administration, auditing and accounting, professional advice and consulting, surveys, marketing, service delivery and customization, maintenance and operations, security incident verification and response, service notifications, fraud prevention, and services to improve our programming and advertising offerings. For example, Comcast uses service providers to process payments for us and we may share your payment information with those billing processors when you make a payment. Or, Comcast may use a service provider to obtain information about you to assess your credit and payment status. 

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THE COMCAST FAMILY OF BUSINESSES

	Comcast may share the information it collects with its affiliates that offer other Xfinity and Comcast-branded products, services, and applications. For example, if you use your Xfinity Service account information to create an Xfinity Mobile Service account, we may share your Service account information with the Comcast company that offers that service. We do this so that these companies can provide services to you and to make it easier for you to use Xfinity Mobile Service and other Xfinity services. We may also share information about you with other Comcast companies (including NBCUniversal-branded companies and other non-Comcast or non-Xfinity-branded affiliates) for marketing and advertising purposes when we have any required consent to do so. 

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ACCOUNT OWNERS AND USERS

	Comcast may disclose any information about a customer’s account and use of the Services and their features to the primary account owner after appropriate authentication. The primary account owner may also authorize other users to access information on the account, and that may include data about you and your use of the Services. 

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THIRD PARTIES FOR MARKETING PURPOSES

	We will not share, sell, license, rent, or otherwise permit access to information that personally identifies you to an unaffiliated third party for that third party to market its products or services to you, unless we have the required consent to do so. Unless we have your affirmative “opt-in” consent, we will not sell or share any of your personally identifiable web browsing information, video activity data, sensitive information (such as financial account information or Social Security number), or call detail records that we collect from our cable system. We may, however, share de-identified or aggregate information with third parties for their own uses when those third parties commit to not re-identify that information or share it with others who may attempt to do so. 

	As permitted by federal law, we may disclose your name and address to non-governmental entities, such as charities or businesses, so long as such disclosure does not reveal, directly or indirectly, the extent of your use of the Services or the nature of any transaction you make over our cable system. You have the right to prohibit or limit this kind of disclosure by asking to be placed on our “do not disclose” list, as described in Section IV of this Notice (“Your Choices”). 

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OTHER THIRD PARTIES

	If you subscribe to our voice service, Comcast may disclose information about you to others in connection with features and services such as Caller ID, 911/E911, and directory services as follows: 

 	 We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business or emergency numbers, 911, 900 numbers, or toll-free 800 and similar numbers.
 	 We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records, inclusion in “reverse 911” systems, or to troubleshoot 911/E911 record errors.
 	 We may publish and distribute, or cause to be published and distributed, telephone directories in print, on the Internet, and on disks. Those telephone directories may include subscriber names, addresses, and telephone numbers, without restriction to their use.
 	 We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators.
 	 We may provide subscribers’ names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services.
 	 Once our subscribers’ names, addresses, and telephone numbers appear in telephone directories or directory assistance, they may be sorted, packaged, repackaged, and made available again in different formats by anyone.

	We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur. 

	If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, information about you and your subscription, including information that personally identifies you, will, in most instances, be one of the items transferred as part of the transaction. If this Notice will be changed as a result of such a transaction, you should refer below under “Changes to the Privacy Notice.” 

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WHEN REQUIRED BY LAW OR TO PROTECT COMCAST AND OTHERS

	There are times when we may be required by law to disclose information about you to third parties. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. 

	If you subscribe to our Xfinity video service, Comcast may be required to disclose information that personally identifies you to a governmental entity in response to a court order. In this case, the Cable Act (defined below in Section V) requires that you be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order. At the proceeding, the Cable Act requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case. 

	If you subscribe to the Xfinity Internet, voice, or home security services, Comcast may be required to disclose information that personally identifies you to a governmental entity in response to a subpoena, court order, or search warrant, depending on the type of information sought. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may also seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. 

	A non-governmental entity, such as a civil litigant, can seek information that personally identifies you or your use of the Xfinity video, Internet, or voice services only pursuant to a court order and we are required by the Cable Act to notify you of such court order. If Comcast is required to disclose information that personally identifies you to a private third party in response to a civil court order, we will notify you prior to making such disclosure unless legally prohibited from doing so. 

	We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies. 

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IV. YOUR CHOICES

	In many instances, you have choices about how we communicate with you and how we use and share your information. 

OPTING OUT OF CERTAIN MARKETING COMMUNICATIONS

	For your convenience, we have created a customer preference center where you can manage: 

 	 your account communications and notifications;
 	 your marketing calls, texts, and direct mail preferences;
 	 your preference for door-to-door sales calls;
 	 promotional or commercial emails Comcast may send to you; and
 	 targeted advertising for third-party products and services based on your interests.

	To manage your preferences, please visit our customer preference center at https://customer.xfinity.com/#/users/me/notifications. Once you sign in, you can review your options, get more information about the types of marketing activities you can opt out of, and make your choices. If you change your mind, you can return any time to update your preferences. 

	We understand that sometimes you may want to speak to a Comcast representative who can assist you with these choices. You can contact Comcast at 1-800-XFINITY and ask us to put your name on our internal company “do not call,” “do not mail,” or “do not knock” list. You may also contact us at this number and ask to be placed on the “do not disclose” list, which will let us know that you do not want us to share your name and address with third parties, as described above. 

	If you prefer to contact Comcast in writing instead of by telephone, you may send a written request to the address listed below under “How Do I Contact Comcast?” Be sure to include your name and address, your Comcast account number, and a daytime telephone number where we can reach you. The person who is identified in our billing records as the customer should sign the written request. If you have a joint account, a request by one party will apply to the entire account; for multiple accounts, your notice must separately identify each account covered by the request. If you are writing to opt-out of marketing calls, you must state the phone numbers or addresses that you wish to be placed on the relevant lists. 

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OPTING IN TO THE USE OF CPNI TO MARKET ADDITIONAL PRODUCTS AND SERVICES TO YOU

	If you subscribe to Xfinity voice service, when you are interacting with one of our customer service representatives, such as on a call, in our offices, or during an online chat session, we may ask you for your oral consent to the use of your customer proprietary network information or “CPNI” for the purpose of reviewing your account and providing you with an offer for other products and services. If you provide consent, Comcast may use your CPNI only for the duration of that telephone call or discussion in order to offer you additional services. If you deny or restrict your approval for us to use your CPNI, you will suffer no effect, now or in the future, on how we provide any services to which you subscribe. 

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V. YOUR RIGHTS UNDER FEDERAL AND STATE LAW

	This Notice is designed to comply with federal and state law requirements, including California law, which is applicable to our customers located in California who are served by a cable television corporation. 

THE CABLE ACT AND PERSONALLY IDENTIFIABLE INFORMATION

	This Privacy Notice is designed to comply with Section 631 of the federal Cable Communications Policy Act of 1984, as amended, (the “Cable Act”). The Cable Act permits Comcast to use the cable system to collect personally identifiable information about you. Personally identifiable information is information that identifies you specifically; it does not include de-identified, anonymous, aggregate, or other data that does not identify you. We may collect personally identifiable information when it is necessary to render cable services or other services to you and to detect unauthorized reception or use of the services. We may use the cable system to collect personally identifiable information about you for additional purposes with your prior written or electronic consent. The Cable Act also permits Comcast to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided to you; required by law or legal process; or limited to your name and address, subject to your opt-out consent. The frequency of any disclosure of personally identifiable information varies in accordance with our business needs and activities as described in this Notice. 

	If you believe that you have been aggrieved by any act of ours in violation of the Cable Act or other applicable laws, we encourage you to contact us directly as described below in “How Do I Contact Comcast?” in order to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act as applicable with respect to your personally identifiable information through a civil lawsuit seeking damages, attorneys' fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well. 

	This Privacy Notice neither supersedes, enhances, nor modifies any arbitration agreement to which you may be bound as a subscriber to one or more of the Services. 

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THE COMMUNICATIONS ACT AND CPNI

	Section 222 of the Communications Act of 1934, as amended (the “Communications Act”), provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services, as well as Xfinity voice services, and the information about those services contained on your bill. This information is known as customer proprietary network information or “CPNI.” CPNI does not include your name, address, and telephone number, which is defined by the Communications Act as “subscriber list information.” However, that information is otherwise considered personally identifiable information. 

	If you are a customer of Xfinity voice service or another Service that is subject to these requirements, you have the right, and Comcast has a duty, under the Communications Act and other applicable laws, to protect the confidentiality of your CPNI. In addition, the FCC’s rules provide additional privacy protections and choices regarding use and sharing that are specific to our voice services that we describe in this Notice. 

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VI. ACCESSING AND CORRECTING INFORMATION 

	It is important that your account records contain accurate information. You may correct or update information about your account as described below. We will correct our records upon reasonable verification that the changes you request are proper. 

	If you have Internet access, you can view and change certain information yourself by going to www.xfinity.com and signing in with your Comcast username and password to access the My Account feature. If you are a home security customer, you can go to the subscriber portal at www.xfinity.com/xhportal. You may also call 1-800-XFINITY and speak to a customer service representative. 

	If you would like to examine your own personally identifiable information, you may do so at your local Comcast office upon reasonable prior notice to us and during our regular business hours. To do so, please contact us by mail at the address below or telephone at 1-800-XFINITY, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment. You will need to provide proper identification and you will only be permitted to examine the personally identifiable information in your account and no other account. 

	If you make an affirmative, written request for a copy of your Xfinity voice CPNI, we will disclose to you the relevant information we have at your account address of record, or to any person authorized by you, if we reasonably believe the request is valid. However, subscribers to our Xfinity voice services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we do not furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, our or our vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us. 

	Comcast reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request. 

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VII. OTHER IMPORTANT INFORMATION

PROTECTING THE INFORMATION WE COLLECT

	We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information. 

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DATA RETENTION

	Comcast maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures. 

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CHANGES TO THE PRIVACY NOTICE

	As required by the Cable Act, we will provide you with a copy of the current Privacy Notice at the time we enter into an agreement to provide any cable service or other service to you, and annually afterwards, or as otherwise permitted or required by law. 

	We may modify this Notice at any time. You can view the most current version of this Notice by going to http://www.xfinity.com/Corporate/Customers/Policies/CustomerPrivacy.html. If we make material changes to this Privacy Notice, then we will provide you at least 30 days’ notice and will also notify you by e-mail, direct mail, bill messaging, or other reasonable methods that we select. If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Notice. If we make material changes that will result in a new use, disclosure, or permission of access to previously collected information that personally identifies you, we will obtain your opt-in consent before implementing those specific changes. 

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HOW DO I CONTACT COMCAST?

	If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows: 

	Phone: 1-800-XFINITY 

	Website: https://customer.xfinity.com/contact-us/ 

	Mail: Comcast
 Comcast Cable Communications, LLC
 Attn: Law Department - Customer Privacy Notice
 One Comcast Center
 Philadelphia, PA 19103-2838 

	Revised and effective: January 1, 2018

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