Revision History
T-Mobile.com - Billing Information
Show other documents from T-Mobile.com
Version Comments
A new section entitled "Scam Protection" has been added; "Call Protection" has been renamed to "Name ID".
A few minor clarifications made throughout; Changes to the "Stolen Devices" section.
A new section entitled "Call Protection" has been added.
A new section has been added about the The T-Mobile App.
Sections reworked: "Overage Alerts", "Data usage" and "Stolen Devices".
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
Billing Information

	AVOIDING BILL SHOCK T-Mobile offers our customers a number of ways to avoid potential bill shock from unanticipated voice, messaging, and data overages, through text alerts, online and phone access to account balance information, and family controls. 

	OVERAGE ALERTS Overage alerts can help you avoid unexpected high wireless bills, and are available to customers on rate plans with limited allotments of minutes, text messages, and/or data. T-Mobile automatically notifies you with a free text message when you come close to exceeding your plan allotments, and again when your allotments are used up. With T-Mobile Overage Alerts, you'll know when you're approaching additional charges or reduced data speeds, so you won't be surprised by a high wireless bill or a slowed data experience. 

	DATA USAGE For customers on pay-per-use data plans, the first time you access the Internet with your device you will be notified of how your data usage will be charged. Then, a separate message will be sent to the primary account holder to confirm that the device was used for Internet access. 

	For data plans with a monthly allotment, T-Mobile will notify you via free text message before you reach your allotted data plan usage, and again when you've reached your allotment. This message is also sent to the primary account holder to notify them that you've exceeded your limit. 

	T-Mobile also offers overage-free mobile broadband data plans. Mobile broadband customers also receive the webConnect Manager software, which allows you to monitor how much data is being used, including an estimate of the amount of usage left on your plan. 

	If you're trying to find the right plan for data usage, use our helpful data calculator to quickly assess your monthly data needs. Or if you would like to check your data plan usage, you can view the Data Usage Meter from the myAccount application or by signing in to My T-Mobile. 

	MESSAGE BLOCKING Message Blocking is a free T-Mobile service that allows you to block messages to and from your phone, to help you avoid unwanted messages. 

	You can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and email. 

	NOTE: Blocking incoming and outgoing Instant Messages and email applies to phones which use text messaging to send/receive these messages. If you want to be able to send or receive messages, Message Blocking is not the right service for you. Messaging Blocking is intended to block messages in general, not to prevent overage charges. 
 Learn more about Message Blocking 

	WEB GUARD Web Guard is a free, optional service which restricts access to adult-oriented content (over 18) on your phone when you use the T-Mobile network. While Web Guard can be a big help, it's not foolproof. It may or may not block or filter some content, including user-generated content such as Instant Messaging (IM), email, and text messages. But it's a good start. 
 Learn more about Web Guard 

	CONTENT BLOCKING Content Blocking allows you to block T-Mobile downloadable content--games, ringtones, wallpaper, and CallerTunes(R)--from your handset. This free feature can help you avoid unwanted charges from downloadable content. 
 Learn more about content blocking 

	FAMILY ALLOWANCES Family Allowances(R) makes it easy for parents to keep control of their wireless account and avoid unexpected overage charges, by setting upfront limits on family plan minutes, messages, and downloads. 
 Learn more about Family Allowances 

	INTERNATIONAL USAGE ALERTS When traveling internationally, T-Mobile sends a text message to alert you to applicable charges for voice, text, and data while roaming. And in order to get the best rates while abroad, T-Mobile encourages you to call T-Mobile for international rates and options. 
 Learn more about international services 

	CHECK ACCOUNT USAGE AND BALANCE: Not only can you check your usage online, T-Mobile also offers customers the ability to check account usage at any time of day for free, right on your T-Mobile phone. Check your minute usage and balance from your phone by using My Account or by dialing the following short codes: 

 	 CHECK MINUTES USED:
 	 Dial #MIN# (#646#) and press Send

 CHECK TEXT MESSAGES USED (NOT AVAILABLE FOR PREPAID CUSTOMERS): 

 	 Dial #MSG# (#674#) and press Send

 CHECK DATA USAGE: 

 	 Dial #WEB# (#932#) and press Send

 SEE YOUR ACCOUNT BALANCE AND PLAN INFORMATION: 

 	 Dial #BAL# (#225#) and press Send

	Learn more about checking your usage and balance 

	MY ACCOUNT APP Some T-Mobile phones are pre-loaded with the free T-Mobile myAccount Android(tm) app. myAccount allows you to receive free minutes usage alerts (you may also use myAccount to enable and disable those usage alerts), payment reminders, billing summaries, and other service-related information. 
 Learn how to get the myAccount app 

	THIRD-PARTY SERVICE PROVIDER BILLING Certain third-party charges (games, apps, ringtones, etc.) may be included on your T-Mobile bill. If you want to block those third-party charges from being included on your T-Mobile bill, you may do so at no charge by visiting www.my.T-Mobile.com or calling T-Mobile Customer Service. 

	STOLEN DEVICES T-Mobile, along with CTIA, is committed to stopping the theft of mobile devices. Devices reported stolen will not work on the T-Mobile network or on most other networks around the world. If you wish to verify if a particular device has been reported stolen you may do so by online. Learn More

If you'd like to be notified when T-Mobile.com makes updates to documents like this, choose which ones you'd like to subscribe to today (it's free!).