Revision History for Sprint.com - Terms and Conditions

Revision History

Sprint.com - Terms and Conditions

	Version	Comments
	Oct 18, 2017	A completely new version has been posted.
	Sep 29, 2017	The USF charge has increased to 18.8%.
	Sep 19, 2017	A link regarding the termination of the Sprint Vertical Discount Program has been removed.
	Jun 28, 2017	The USF charge for the monthly charges has been updated to 17.1% (previously 17.4%).
	Apr 28, 2017	Changes concerning Total Equipment Protection (and Plus) and the Advanced Protection Pack.
	Mar 31, 2017	The USF charge has increased from 16.7% to 17.4%.
	Feb 23, 2017	New sentence added concerning "password protecting your wireless device".
	Feb 8, 2017	The USF charge has decreased to 16.7%.
	Jan 31, 2017	The activation fee and reconnect fee has increased.
	Nov 9, 2016	The General Terms and Conditions of Service have been removed from this page and placed into a PDF, accessible here: https://www.sprint.com/global/pdf/legal/general_terms_and_conditions_of_service.pdf
	Nov 1, 2016	These General Terms and Conditions of Service are now effective, as of November 1 2016.
	Sep 27, 2016	A link to a PDF of the new Terms & Conditions of Service that will be effective on November 1, 2016 has been added: https://www.sprint.com/global/pdf/legal/general_terms_and_conditions_of_service.pdf
	Sep 2, 2016	A clarification concerning "SDP Discounts" has been added: limit 1 per account.
	Aug 19, 2016	A new section has been added on the "Sprint Unlimited Freedom Plan".
	Aug 2, 2016	New section added entitled "Payment Upon Cancellation".
	Jun 24, 2016	New terms added concerning your credit and debit card information; Several sections removed on "New Agreements on the Sprint 4G (WiMAX) Network", "Any Mobile, Anytime", "Sprint Mobile to Mobile", and "Sprint As You Go"; Clarification added under "Wi-Fi Calling".
	Mar 31, 2016	USF charge changed to 17.9% (down from 18.2%).
	Jan 1, 2016	USF charge changed to 18.2% (up from 16.7%).
	Oct 16, 2015	A new paragraph on "Quality of Service Practices" has been added.
	Oct 1, 2015	USF charge changed to 16.7% (down from 17.10%).
	Sep 23, 2015	The "Promotions, Options and Other Provisions" section has been updated; A new paragraph has been added on "The Sprint Unlimited Guarantee".
	Jul 1, 2015	USF charge changed to 17.10% (down from 17.40%).
	Jun 9, 2015	Sections changed: "Prohibited Network Uses", "Wi-Fi Calling" and "Network Management and Performance".
	May 10, 2015	The section about the Advanced Protection Pack under "Promotions, Options and Other Provisions" has been updated.
	Apr 1, 2015	USF charge changed to 17.40% (up from 16.80%).
	Jan 14, 2015	USF charge changed to 16.80% (up from 16.10%).
	Oct 17, 2014	Link added regarding the termination of the Sprint Vertical Discount Program: www.sprint.com/programexpiration
	Sep 30, 2014	USF charge has increased to 16.10%.
	Sep 6, 2014	This version now matches the one from July 1, 2013. Changes recently made on August 27, 2014 appear to have been reverted.
	Aug 27, 2014	Several terms added and removed including a USF charge rate change.
	Jul 1, 2013	This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
	Indicates that the document has been updated silently, without a change to the posted "last modified" date!

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TERMS &SPRINT TERMS AND CONDITIONS

Important Service/Product Specific Terms Effective Sept 30, 2017

GeneralThanks for choosing Sprint! Please read our Terms and& Conditions (“Ts&Cs”), which describe your relationship with Sprint, including our agreement to arbitrate disputes, instead of Service, Effective 11/1/16using class actions or jury trials. Click any of the blue MORE links to see the full text of the Sprint Wireless Terms and Conditions.

Important Service/Product Specific Terms WHO ARE WE TALKING ABOUT? Sprint is Sprint, you are you, your phone, tablet, or other equipment or accessory is called a device and our Services include our offers, plans and customer care. More ...

YourWHAT DOES YOUR SERVICE AGREEMENT WITH SPRINT LOOK LIKE? Your Service Agreement with Sprint includes, but is not limited to, the terms of your service plan (including those outlined below and set forth in the services guide and materials) and the most recent Sprint Terms and Conditions of Service ("Ts and Cs"). Carefullyincludes everything we give you (hand to you, email you, read all the parts ofto you, etc.) when you get your Service Agreement with Sprint, including the MANDATORY ARBITRATION Provision and CLASS ACTION WAIVER PROVISION set forth in the TsService. Read them! If there’s a disagreement, you agree to resolve it by arbitration and Cs. agree to a class action waiver. More ...

**Monthly charges exclude taxes & Sprint Surcharges [incl. USF charge of upANYTHING ELSE IN MY SERVICE AGREEMENT? Yes, our policies. Our policies are easy to 18.8% (varies quarterly), up to $2.50 Admin. & .40 Reg. /line/mo. & fees by area (approx. 5-20%)]. Surcharges are not taxes. See sprint.com/taxesandfees. find! Find a comfy spot and check them out here. More ...

Service Agreement: The Service Agreement is providedANY LIMITATIONS ON HOW I USE MY DEVICE? Yes. Please check your contracts. If you buy, lease or finance a device, we rely on your agreement to activate on our network. Under certain circumstances you at activation. There are several parts to the Service Agreement, including, butmay not limited to, the Subscriber Agreement you signresell, trade in or accept, the detailed planprofit from reselling or other information on Services we provide or refer you to during the sales transaction, and any confirmation materials we may provide you. trading in your device. More ...

General Terms:HOW DO I ACCEPT THE SERVICE AGREEMENT? If you agree to maintain service for a minimum Term,sign, email, e-sign, open the Term begins when you accept the Subscriber Agreement (e.g., signature, activate service, use phone, etc.). You may terminate any line of service before its Term ends by calling us, however you will be responsible for an EARLY TERMINATION FEE of up to $350/line for Advanced Devices & up to $200 ETF/line for other devices for each line/number terminated early — except for terminations consistent with our return policy. The ETF is prorated and is calculated by taking the months remaining on your Service Agreement times $20 for Advanced Devices, with a maximum of $350, and minimum of $100. For all other devices, the prorated ETF is calculated by taking the months remaining multiplied by $10 with a maximum of $200 and minimum of $50. Payment of the ETF does not satisfy other obligations owed to us, including Term commitments with other linesbox, or service/equipment charges. If you agree to maintain service for a minimum Term, upon expiration of the Term, this Agreement will automatically continuetell us on a month-to-month basis unless you contact us to inform us of any changes, including cancellation. If there is no minimum Term associated with the service planphone that you elect, this Agreement will apply and automatically continue on a month-to-month basis unlessagree, you contact us to inform ushave agreed! You must be of any changes, including cancellation. We reserve the right to cancel offers early or extend offers without notice. Offers are subject to credit approval. An account spending limit may apply — ask for specific amount. Spending limit accounts are subject to a fee of $7.99/mo. per account. The fee will be waived for accounts enrolled in recurring AutoPay and electronic billing (eBill). Monthly service plan charges accrue even iflegal age. And most importantly, when your service is turned off for exceeding your spending limit or non-payment. If payment is not received in full by the due date on your bill, late fees may be assessed, in amounts up to the maximum amount permitted by law in the state of your billing address. A detailed bill provides comprehensive call details to customers, including, phone numbers dialed and received, call lengths, call types and call times. A $1.99/mo. per account fee will apply ifactivated, you choose to receive a paper invoice with detailed billing. To avoid this fee, you can elect to receive Sprint's ebill or summary format of the paper invoice. Detailed billing information is available for all customers by visiting your Sprint account online. Additional fees may apply for phone number changes. Offers may not be available everywhere, combinable with other promotions/options, or available to business customers. Coverage is not available everywhere and varies by service — visit www.sprint.com/coverage for additional details. Monthly charges exclude taxes, Sprint Surcharges [incl. USF charge (varies quarterly), cost recovery and administrative fees, & state/local fees by area (e.g., in some areas up to 16% but in most areas less than 3%)]. Sprint Surcharges are not taxes or gov't-required charges and are subject to change. Up to a $30 activation fee may apply to new activations, certain service plan changes or upgrades of phones or devices. A reconnect fee of up to $30 may apply to reestablish service on all accounts that have been disconnected for nonpayment or discontinuous of service. A deposit, in most instances between $50 and $750 (but sometimes up to $1000), may be required per line to establish service.agreed! If you provide your credit and debit card informationdon’t want to us atagree, don’t do any time, you authorize us to charge your cards until successful for all delinquent amounts you owe us. Sprint may obtain updated information from card networks, issuers or other third-party sources. Our services will only work with our phones — not all services are available with all phones or on all networks. We may block network access or refuse activation for devices that are incompatible with our network or for any reason that protects our customer's or network's interests including, but not limited to, devices that are lost, stolen or terminated or suspended for nonpayment of service or device. Password protecting your wireless device is essential to securing your data and privacy. Review your device guide to learn more about password and security settings. Monthly service charges are not refunded or prorated if service is terminated or modified before your billing cycle ends. All phone usage, including incoming/outgoing calls, incurs charges unless specified otherwise. Except where specified, included plan minutes are not good for off-network roaming calls. International roaming rates for voice and data services are additional and will vary. On calls that cross time periods, minutes are generally deducted or charged based on the call start time. Unused monthly plan minutes do not carry forward. Partial minutes of use are rounded up to the next whole minute. We may, but are not required to, decline usage on your line of service to protect against fraudulent or unlawful activity. Monthly add-ons or plans must remain active on the line of service for a full month after activating. these things. More ...

Nature of our Service. Our rate plans, customer devices, services and featuresHOW WILL SPRINT TALK TO ME ABOUT THE SERVICE AGREEMENT? HOW CAN I GET IN TOUCH WITH YOU? There are notmany ways to get in contact with us. And we can reach out to you through any number we have, your bill, or the My Sprint app for resale and are intended for reasonable and non-continuous use by a person using a device on Sprint's networks. any purpose. More ...

Prohibited Network Uses. To ensure the activities of some users do not impair the ability of our customers to have access to reliable services provided at reasonable costs,DO I STILL HAVE A COMMITMENT? WHAT ABOUT AN EARLY TERMINATION FEE? It’s simple. We love having you may not use our services inas a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of Sprint's network or systems. Sprint reserves the right, without notice or limitation,customer and don’t want you to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend serviceleave. But if an individual engages in any of the prohibited voice or data uses detailed below or if Sprint, in its sole discretion, determines action is necessaryyou agree to protect its wireless networks from harma 1- or degradation. Examples of prohibited voice uses: Sprint voice services are provided solely for live dialogue between,2-year Service Agreement, and initiated by, individuals for personal use and as otherwise described in this policy. Sprint services may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals. Examples of prohibited data uses: Examples of prohibited data uses: Sprint data services are intended to be used for web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or on line gaming. Our data services may not be used to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" oryou cancel bots or other similar routines; to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk email, or fax; or for activities adversely affecting the ability of other people or systems to use either Sprint's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user. Unlimited Use Plans. If you subscribe to rate plans, services or features that are described as unlimited,contract early, you shouldwill be aware that such "unlimited" plans are subjectcharged an early termination fee (ETF). The ETF was explained when you first agreed to these Sprint Prohibited Network Uses. the contract. More ...

Promotions, Options and Other ProvisionsWHEN DO I HAVE TO PAY AN EARLY TERMINATION FEE? Great news! There is no ETF if you complete your Service Agreement. Remember, you may have other commitments like a lease or installment agreement with their own termination terms. More ...

Sprint Unlimited Freedom Plan: Includes unlimited domestic Long Distance calling, textingWHAT HAPPENS IF SPRINT CHANGES THE AGREEMENT? If Sprint changes this Agreement, and data with optimized video, gaming and music streaming and 5GByou think it has a materially adverse impact on you, you can call within 30 days of high-speed Mobile Hotspot, VPNthe change and P2P data. Third-party content/downloads are add'l charge. Select int'l svcs included see sprint.com/globalroaming. Plan not available for tablets/MBB devices. Available on discounted phones for add'l $25/mo/line. Streaming is optimized with video streams at upask us to 480p+ resolution and music streams at extreme quality (up to 500kbps). Gaming limited to up to 2mps. Data deprioritization applies during times of congestion. All while oncancel without paying your ETF. If we don’t hear from you, then we’ll consider the Sprint Network. Reqs. enrollment in electronic billing (eBill). Other monthly charges apply. change fine by you. More ...

iPhone Forever: AppliesCAN SPRINT SUSPEND OR TERMINATE SERVICES? We hope we won’t need to upgrade on lease. Upgrade does not include same generation model iPhone. Does not guarantee monthly payment amount, phone selection,do this but . . . we reserve the right to suspend, cancel, or block service plan rates. Contingent upon product availability. Not transferrable. See sprint.com/upgradeany time for details on upgrade eligibility. any reason. More ...

Messaging (text, picture and video): Messaging rates are subject to change. Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program,HOW DO I CHANGE MY SERVICES AND WHEN ARE CHANGES EFFECTIVE? While many changes take place immediately, some will result in additional charges. International messaging ratesnot. So know that changes made mid-bill-cycle may vary and are subject to change. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Pictures and video messaging mustprorated (meaning you may only be sent, viewed and uploaded through the native text/messaging application (MMS) Customers withoutcharged a messaging plan may send or receive pictures/videos at $.20/recipient. Viewing, uploading or linking toportion of the web, email, or clicking on a web link to view or obtain pics/video is a data activity and casual data charges of $.03/KB will apply, unless data is included in your plan. fee, charge, etc.). More ...

Location Based Services: Environment may limit location based service information. Location Based Services require an account holder's authorization for SprintHOW DO I TERMINATE SERVICES? If you want to share locationterminate Service, please call us – and other needed enabling information with third parties. It is the responsibility of the account holder to notify device users that location can be identified while using location based service applications. at least let us hear you out! More ...

Total Equipment Protection: TEP is a combination of ERP underwritten by Continental Casualty Company, a CNA company (CNA),HOW DOES SPRINT PROTECT MY PRIVACY? We take privacy seriously and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Iowa, Lic. #1001002300. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), and ESRP administered by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. New York residents only may purchase insurance separately for $2 or $6.25 depending on your device. All applicable taxes and surcharges extra. Visit sprint.com/protection for complete terms, conditions, and limitationsextremely mindful of coverage. yours.

Total Equipment Protection Plus: TEP Plus What is a combination of TEP and Tech Expert. TEPCPNI? CPNI is a combination of ERP underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.) and ESRP, which is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subjectspecific info. that federal law requires us to change. Coverage termskeep confidential.
How can I keep my account secure? If you let someone use your account, you may vary by state and eligibility may vary by device. New York residents only may purchase insurance separatelybe responsible for $2 or $6.25 depending on your device. All applicable taxes and surcharges extra. Visit sprint.com/protectionanything that person does for complete terms, conditions,you. Set a password, keep it to yourself, and limitations of coverage.use it.
What about the information on my device? Please take steps to keep the private information on your device private. It is your job, not Sprint’s.

Advanced Protection Pack: The Advanced Protection Pack (APP) is a combination of ADI, ADSS, and the Tech Expert. ADI is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). ADSS is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. More ...

Quality of Service Practices (QoS): To help protect against HOW CAN I USE MY DEVICE, NUMBER, AND EMAIL ADDRESS? Most problems with your device should be handled with the possibility that customersmanufacturer (Apple, Samsung, etc.) or through any insurance you purchased. The specific device you have may occupy an unfair share of network resources, unlimited data plan customers who use more than 23GB of data during a billing cycle will be prioritized below other customers forimpact your experience with the remainder of their billing cycle, in times and locations wherenetwork. You have the availability of network resources is constrained. Affected unlimited data plan customers may notice temporary changes in the performance of certain applications when they are on constrained sites as comparedright to other users especially if such affected users are engaged in data-intensive activities. Performance will returnport your phone number (move it to normal when the cell site is no longer constrained or the customer moves to a non-constrained location. Affected unlimited customers will stillanother carrier), but you don’t own your number. Your device can be able to enjoy unlimited quantities of data without overage charges or data caps evenunlocked if their usage exceedsmeets the threshold for Sprint's QoS practices. In addition, Sprint may adjust periodically the applicable threshold for Sprint's QoS practices. See sprint.com/networkmanagement for additional details. requirements in our Unlock policy. More ...

Sprint to Home: Monthly charge is invoicedWhat if I bring my own device? If you bring your own device to Sprint, Sprint wireless account. Not availablewill not be responsible for corporate-liable accounts. whether it works or works correctly. More ...

Mobile to Office: Monthly charge is invoiced to Sprint wireless account. Available only for corporate-liable accounts. WHAT ABOUT THE APPS I DOWNLOAD? Third-party apps that you install on your device have their own terms and privacy policy. More ...

Add-a-Phone: Requires a minimum two-year Term Service AgreementWHERE AND HOW WILL MY DEVICE WORK? We are proud of our network and are constantly working to make it better. How it works for each line added ("Secondary Line"). The first phone activatedyou is based on your location, your device, the service plan ("Primary Line")weather, and Secondary Lines may have different Term end dates. If the Primary Line on the account is terminated prior to the expiration of the Term of any Secondary Line, a Secondary Line will become the Primary Line. many other factors. More ...

E-Mail: Wireless access to corporate/employee emailWhat about roaming (Off-Network)? Your apps and Services may require add'l server or server access, licenses, or additional requirements which incur add'l charges. work differently on another provider’s network. More ...

Data: ServicesWHAT ABOUT USING DATA SERVICES? You use third-party content at your own risk. We are not available with all Sprint phones. The amount of data transmitted over our network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Unless specified otherwise 1024KB equals 1MB. 1024MB equal 1GB. Usage is calculated on a per KB, MB or GB (depending on your plan) basisthe internet police, and is rounded up to the next whole KB, MB or GB at which time we deduct accumulated usage from your plan, or assess overage or casual usage charges. You are responsibledo not take any responsibility for all data activity from and to your device, regardless of who initiates the activity. Estimates of data usage will vary from actual use. Your invoice will not separately identify the number of KB, MB or GB attributable to your use of specific sites, sessions or services used. Premium content (games, ringtones, music tracks, etc.) priced separately. Services are not available for use in connection with server devices or host computer applications, other systems that drive continuous heavy traffic or data sessions, or as substitutes for private lines or frame relay connections. Except with Sprint Mobile Hotspot, you may not use a phone as a modem in connection with a computer, PDA, or similar device. We reserveaccess on the right to deny or terminate service without notice for any misuse or any use that adversely affects network performance. Availability of downloadable or streaming content is subject to change. If user is not subscribed to a data included plan or add-on, Pay-As-You-Go charges are incurred when using data applications and services. internet. More ...

Web Access: Sprint can help you prevent the transmission of material harmfulARE THERE THINGS I CANNOT DO WITH SPRINT’S DATA SERVICES? Don’t be unreasonable! You can’t use your data Services to minorsdo things that place an unfair burden on certain devices by allowing access only to a limited numberthe network, or disrupt others’ use of Internet web sites or restricting Web access. the Sprint Network. More ...

Third-Party Content: Sprint allows customers to purchase mobile content onWHAT ABOUT OUR BILLING RELATIONSHIP? Now that you are a per item or monthly basis from Sprint and other entities. Subscribers are responsible for all billed content, including content purchased by others authorized to use devices on the account. Ifcustomer, we billwant you for amounts on behalf of a third party, payments received are first applied to our charges. Usage can be restricted by use of account blocking tools or similar features. Blocking tools or similar features are available at no cost. Deleting third-party applications fromunderstand how we do things, especially how we get your device alone may not stop the billing of monthly recurring charges. Visit sprint.com/premiummessaging for details.Service set up and what your bill will include.

Off-network Roaming: The primary use of Will you do a credit check? Yes.
Will I have an Account Spending Limit? We may place an Account Spending Limit on your Device mustaccount.
What about a deposit? We may require a deposit.
Are there other fees? There may be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Virgin Islands and Puerto Rico. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend serviceadditional fees, but we explain them if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 100 or 300 megabytes or (based on plan terms) a majority of kilobytes.they apply.
Can I authorize other users? The displayonly person we will be looking to for payment on your account is you, regardless of who actually uses your device may not always be on and will not indicate whether you will incur roaming charges. or makes changes to your account or agreements.
More ...

International Roaming: Accessing service outside of the 50 United States, U.S. Virgin Islands, and Puerto Rico. International roaming usage WHAT WILL MY BILL INCLUDE? We will send you a bill every month. Your bill may be invoiced after 30-60 days. Data services and certain calling features (Voicemail, Caller ID, Call Waiting, etc.) may not be available in all roaming areas. Usage initiated near country borders may be carried by a cell site in a neighboring country and billed at that country's rates. International calling, including in Canada, Mexico, and Guam is not included in plans with no roaming charges. Sprint reserves the right to deny, terminate, modify, disconnect or suspend service if the majority of minutes or kilobytes are used for international roaming. International roaming coverage and rates are subject to change at any time without notice, check www.sprint.com/international for more information. contain third-party charges, as well as notices. Please review it. More ...

International Long Distance, MessagingHOW DOES SPRINT CALCULATE MY CHARGES? We calculate your call usage by rounding up to the next full minute, and Data: Phones must be activated on international service to enable international long-distance calls, messaging oryour data including to Mexico and Guam. For verification purposes, you may be required to provide additional information and activation of plan may take approximately 1 to 3 days. Verification for account spending limit customers may takeusage by rounding up to 30 days. Rates, mobile termination fees and available countries at www.sprint.com/internationalrates. International rates are subject to change without notice. Use of a virtual private network ("VPN") or any other means intended to circumvent or by-pass the Sprint-imposed restriction on use of any Sprint services in locations outside the United States is not permitted and may violate international, federal, state and local laws, rules and regulations. next full kilobyte (KB). More ...

Sprint As You Go™ : Sprint may terminate service if off-network roaming usage in a month exceeds: (1) 400 min. or a majority of min.; or (2) 100 MB or a majority of KB. You can monitor usage online through My Account. Roaming is not available with single-band phones, or to customers who reside or whose primary use is outside an area covered by the Nationwide Sprint Network. Sprint may limit or terminate service if you move outside of the Sprint owned-network.WHAT ARE THE OTHER FEES?

Group Connect®: Currently operates between parties on the same push-to-talk network platform. Additional fees. Your bill may also contain fees for directory assistance or other services that you have used.
Surcharges. Your bill also includes Surcharges, which may change.
More ...

International Direct ConnectSM Access: Calls use Direct Connect minutes included in WHAT ABOUT PAYING MY BILL? Please pay your plan. (20¢/min.) times # of participants. Pay-As-You-Go charge for services not included in your rate plan or option. Access available in and between the U.S. and Canada, Mexico, Brazil, Peru, Chile and Argentina. bill!!

pdvConnect/pdvConnect Professional: Recording outside You must pay the U.S. will incur International Direct Connect charges. Only availablefull amount of your bill on select phones. GPS service require GPS-capable phone. Environment may limit GPS location info. Standard messaging or data rates may apply for sending photos along with pdvConnect Locator messages.the due date.
WE MAY KEEP YOUR CREDIT OR DEBIT CARD INFORMATION ON FILE AND CHARGE IT IF YOU OWE US.
You agree to pay taxes.
You agree to contact us to dispute your bill within 60 days.

The Sprint Unlimited Guarantee: Available while line of service is activated on Unlimited, My Way Plan, My All-In Plan or The Sprint Framily Plan. Applies to unlimited features only (excludes other data options and mobile hotspot). Price and phone selection subject to change. Account must remain in good standing and non-payment may void guarantee. Non-transferrable. More ...

Sprint Phone Connect: Device compatible with traditional home/office phones that use standard RJ11 wall jack. Sprint reserves the right, without notice, WHO WILL CONTACT ME REGARDING BILLING AND COLLECTIONS? We (and our agents) can contact you to deny, terminate, modify, disconnect or suspend service if off-network voice usage in a month exceeds: 800 min. or a majority of minutes. talk about your bill,services and for other purposes. More ...

Sprint Buyback: Limit 3. Devices will not be returned. To best protectDO I HAVE A SOFTWARE LICENSE FOR THE SOFTWARE ON MY DEVICE? Yes, you have a limited license to use the software on your data, please delete all personal information from your phone. Credit amount depends upon valuation and may vary based on condition. Credit will be applied to in-store purchase or Sprint account within three invoices. Fraudulent devices will not receive credit and will not be returned. For additional information, visit sprint.com/buyback. Device. More ...

Wireless Emergency Alerts: Free wireless emergency alertsHOW DO LOCATION-ENABLED SERVICES WORK? Location enabled services, including GPS, (like Google Maps) are now available on capable devices onat the Nationwide Sprint Network. To learn more on emergency alertsmercy of many factors, including network coverage and their availability in your area, see rep. or visit sprint.com. environmental factors. More ...

SDP Discounts: Discount amountsIS CALLING 9-1-1 OR OTHER EMERGENCY NUMBERS DIFFERENT ON MY DEVICE? When you call 9-1-1, please be prepared to provide your location information! 9-1-1 operators may vary and are subjectnot be able to corporate contract and ongoing eligibility/enrollment criteria. Limit one SDP discount per account. track the location of your Device, so please do not rely on your Device’s location information. Not all of your device features will work when you contact 911. More ...

Payment Upon Cancellation: If you provide your credit and debit card information toWHAT IF MY DEVICE IS LOST OR STOLEN? Please let us at any time,know immediately if your Device is lost or stolen. Lost or stolen Devices don’t get you authorize us to chargeout of your cards until successful for all delinquent amountsagreements with Sprint. For example, if your Device is stolen, you owe us. Sprint may obtain updated information from card networks, issuersstill have an ETF or pay the balance under your lease or other third-party sources. installment billing agreements. More ...

Wi-Fi Calling: Wi-Fi Calling is available on select devices. Certain services may be incompatible orIS THERE A WARRANTY ON MY SERVICES? We provide you great Services, but not available with Wi-Fi Calling and certain apps may be removed from your phone. You must reside in the U.S. and your primary usage must occur on our U.S. network. You are not authorized to use the service in countries where Wi-Fi Calling is prohibited by law. Use of VPNs to avoid international calling restrictions iseverything has a breach of terms and conditions and is not supported. 9-1-1 service through Wi-Fi Calling may not be available or may be limited compared to traditional 9-1-1 service due to circumstances including, but not limited to, relocation of equipment, internet congestion or connection failure, loss of electrical power, delays in availability of registered location information and/or other technical problems. Always be prepared to report your precise location to emergency responders. See sprint.com/wifi for add'l details. warranty. More ...

Text to 9-1-1: ALWAYS ATTEMPT TO CALL 9-1-1 WHEN POSSIBLE. Where available, text-to-911 service may allow standard SMS text message communication with a 9-1-1 operator. Be prepared to provide your precise location toIS SPRINT RESPONSIBLE FOR CERTAIN PROBLEMS? Sometimes things happen for which no one can prepare. In the 9-1-1 operator as it will not be automatically provided with your text-to-911 message. Deliverylaw, emergencies, unforeseen acts, or receipt“acts of text-to-911 messages is not guaranteedGod” are referred to as force majeure, and messages may fail, be delayed or be out of sequence. Text-to-911 is only available in certain limited areas where it has been requested and implemented by local public safety officials. The service isSprint will not available when roaming and may be limited or unavailable by a numberliable for any of circumstances, including, but not limited to: wireless network coverage, network congestion, power outages, the 9-1-1 operator's ability to receive and respond to text messages, and/or other technical limitations. them. More ...

Call Blocking: Important Information about E911 impacts on Call Blocking. After dialing 911, inbound call blockingWHAT ABOUT SPRINT’S LIABILITY? We will not be removed from the subscriberliable for 24 hours to allow for public safety to place a call-back to the customer. Other inbound calls will be allowed for this time period. In the event a 911 call is dropped or disconnected, public safety may not be able to place a call-back to the customer. Removing in-bound call blocking requires processing time. Sprint will make a good faith effort to complete the removal of inbound blocking, and will cooperate with public safety to remove inbound call blocking upon request. Call blocking will be restored after the 24-hour period. The customer will not be notified whenany damages exceeding the block is removed nor reinstated as a result of a call to 911. Ifservice charges you do not agree tohave paid us during the terms of Sprint's in-bound call blocking procedure, in-bound call blockingtime at issue. We will not be provided. liable for unforeseen damages, like lost profits. More ...

Network Management and Performance: For more important information on Sprint's network management tools, policies, including but not limited to network resources in congested areas and other related information, please visit Sprint.com/networkmanagement. DISPUTE RESOLUTION AND ARBITRATION

Print PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS

© 2017 How will we resolve disputes? Through mandatory arbitration and waiver of class action. If we have a dispute, we agree to resolve it using arbitration or small claims court. We also agree to resolve our issues in a suit with only two parties (you and Sprint) instead of by class action (thousands of people and Sprint). In arbitration, an arbitrator replaces the judge and jury. Disputes are ANY (we really mean ANY) disagreements about our relationship. So let’s not fight- okay? Before starting anything legal, let us know what the problem is and your proposed solution in writing. More ...

How does arbitration work? The arbitration will be heard by a single arbitrator, follow a standard set of rules (known as the JAMS Rules) and will be located in your home county of your billing address. The Federal Arbitration Act (“FAA”) applies to this Agreement and arbitration provision. We feel very strongly that we should resolve claims on an individual, and not class, basis. Sprint will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitrator’s services. The arbitrator will write an award explaining the decision and the findings and conclusions supporting it. More ...

What about going to court? We won’t go to court, there will be no jury trial and no class action. If somehow we end up in court, we agree that a judge will resolve our dispute rather than a jury and we will litigate individually instead of as part of a group, or class. More ...

What happens if someone sues Sprint based on something I actually caused? This is called indemnification, and you will be on the hook to the person suing. More ...

Anything else? The law of your home state (as printed on your bill) applies to this Agreement. This Agreement is only between you and Sprint, and only benefits the two of us. The Agreement between us does not contain any discussions you may have had with our employees – it only includes what is written or incorporated in this document. More ...

FULL TEXT OF THE SPRINT WIRELESS TERMS AND CONDITIONS

Who are we talking about? When we say “we,” “us,” “our,” or “Sprint,” we mean Sprint Solutions, Inc. When we say “you,” “your,” “customer,” and “user,” we mean a Sprint account holder or someone who uses our Devices or Services. “Device,” means any phone, tablet, mobile broadband device, or any other product or accessory we provide, sell, or that is active on your account with us. “Service(s)” mean Sprint-branded offers, rate plans, options, wireless services, billing services, applications, programs, products, software, or Devices on your account with us, as well as any other product or service that we offer or provide to you that references these General Terms and Conditions of Service (“Ts&Cs”). Back to top

What does my Service Agreement with Sprint look like? These Ts&Cs are part of your service agreement with us (the “Agreement”) and are the contract under which we provide you Services. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION. In addition to these Ts&Cs, the Agreement includes: (i) the subscriber agreement and transaction materials that you receive and accept when you get your Device; (ii) the service plan(s) that you chose as described in the written services and transaction materials that we provide or refer you to during the sales transaction; (iii) any confirmation materials and invoices that we may provide to you; and (iv) the terms set forth in the coverage map brochures. We strongly recommend that you carefully read all of the terms of the Agreement. Back to top

ANYTHING ELSE IN MY SERVICE AGREEMENT? When you accept the Agreement, you are agreeing to our business policies, practices, and procedures (“Policies”), including our Acceptable Use Policy, our Privacy Policy, our Visitors Agreement, and our Network Management and the open internet practices. To read more, go here: http://www.sprint.com/legal/index.html. We may change our Policies at any time, so please check our Policies for updates. Back to top

ANY LIMITATIONS ON HOW I USE MY DEVICE? If you get a Device from Sprint or a Sprint authorized retailer without paying full price (MSRP) for the Device, you agree not to resell or trade in, or participate or profit in the resale or trade in, of the Device to a third party until you have met all your financial and contractual obligations to us. If you do this without meeting your obligations, we reserve the right to take any action we deem necessary, including charging you for the difference between the Device’s full price and the price you paid for it, and seeking recovery of related damages. If you have a separate agreement with Sprint to acquire, purchase, or lease a Device, any restrictions on resale in that agreement will also apply, so please refer to the terms of any such agreement to understand your rights to resell your Device. Back to top

HOW DO I ACCEPT MY AGREEMENT? You must have the legal capacity to accept the Agreement You accept the Agreement when you:

Agree in writing or by electronic signature or by telling us you accept by email, over the phone, online, or in person; or
Activate, use, or attempt to use, the Services; or
Pay for the Services; or
Open any package or start any program that says you are accepting the Agreement by doing so.

If you don’t want to accept the Agreement, don’t do any of these things.Back to top

HOW WILL SPRINT TALK TO ME ABOUT MY AGREEMENT? HOW CAN I GET IN TOUCH WITH SPRINT? Except as the Agreement specifically provides otherwise, you must provide us notice by calling or writing us as instructed online at www.sprint.com/contactus. We will provide you notice through one or more of the following: in your bill, correspondence to your last known billing address, to any fax number or email address you’ve provided us, by calling you on your Device or any other phone number you’ve provided us, by voice message on your Device or any other phone number you’ve provided us, by SMS or text message on your Device, or through your Sprint Zone application. Back to top

DO I STILL HAVE A COMMITMENT? WHAT ABOUT AN EARLY TERMINATION FEE? Some of our Services have a minimum term, usually 1 or 2 years (“Term Commitment”), during which you agree to keep and pay for your Services. If your Agreement contains a Term Commitment, you will be charged a fee (“Early Termination Fee”) for each line of Service that you terminate before satisfying your Term Commitment or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Any Early Termination Fee will be prorated based on the length of your remaining Term Commitment. Early Termination Fees are a part of our rates for agreements with Term Commitments. Any Term Commitment, the length of the Term Commitment, and the applicable Early Termination Fee amounts and proration will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services automatically continue on a monthly basis under the then-current Terms and Conditions and Service Policies. Services offered on a subscription basis may not require a Term Commitment and may not automatically renew. As explained directly below, there are times when you may not be responsible for an Early Termination Fee for terminating Services early. Back to top

WHEN DO I HAVE TO PAY AN EARLY TERMINATION FEE? If you have completed your Term Commitment, do not have a Term Commitment, or are returning Your Device under our published return policy, you will not need to pay an Early Termination Fee when you terminate Service. If you still have a Term Commitment, you will be responsible for paying your prorated Early Termination Fee unless you are responding to a materially adverse change that we make to the Agreement as described directly below. Back to top

What happens if Sprint changes the agreement? We may change prices or any other term of your Service or this Agreement at any time. We’ll provide you notice of any material changes and may provide notice of nonmaterial changes. If you use your Service after the change takes effect, then you are accepting the change. You may have a rate plan, pricing, or services that are offered only if you are eligible and qualify. If at any point you no longer qualify and are not eligible, or if certain rate plans or services are no longer supported or available, please notify us or, in some cases, Sprint will notify you and give you notice of the change(s) to your plan or services. If we make a materially adverse change to your Agreement, you may terminate the materially affected line of Service without paying an Early Termination Fee by contacting customer care within 30 days after the effective date from the notice, and providing the reason for cancellation. If we do not agree to fix the materially adverse change, then you may terminate your Service without paying the ETF. If you do not call us, and you cancel any Service within 30 days of the change, an Early Termination Fee will apply to the cancelled Services that are under a Term Commitment. Back to top

CAN SPRINT SUSPEND OR TERMINATE SERVICES? We can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspend or terminate any Service for: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending or being excessively impolite to our employees or agents; (d) interfering with our operations; (e) using/suspicion of using Services in a way that violates or is inconsistent with the Agreement and Policies or adversely affects any of our other customers, reputation, network, property, or Services; (f) breaching, failing to follow, or abusing the Agreement or Policies; (g) providing false, inaccurate, dated, or unverifiable information, including identification or credit information; (h) becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications (for example, rooting the device); (j) failing to use our Services or maintain an active Device; (k) you resell or attempt to resell the Services or (l) if we believe the action protects our interests, any customer’s interests, or our network. Back to top

HOW DO I CHANGE MY SERVICES AND WHEN ARE CHANGES EFFECTIVE? We want you to be 100% thrilled with your Sprint Services! If you want to change your Services, you should go to sprint.com, and you can typically change Services immediately. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or require a new Term Commitment Some changes to Services may not be effective until the start of the next full invoicing cycle. If the changes take place sooner, your invoice may reflect prorated charges for your old and new Services. Back to top

HOW DO I TERMINATE SERVICES? If you are thinking about cancelling your Service with Sprint, please call us or visit a Sprint store so that we can try to change your mind! If we are unable to change your mind, you can terminate Services by calling us and requesting that we deactivate all Services, or by porting your number to another carrier. You are responsible for all charges billed or incurred prior to deactivating your Service. If Services are terminated before the end of your invoicing cycle, we won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Back to top

HOW DOES SPRINT PROTECT MY PRIVACY? We care deeply about your privacy, and we want you to understand how we treat your data. As you use the Services, we develop information about the quantity, technical configuration, type, location, and destination of telecommunications products and Services you use, as well as some other information, some of which is considered CPNI under federal law. Please take a moment to review our Privacy Policy, available at sprint.com/legal/privacy.html. Back to top

WHAT IS CPNI? As we provide telecommunications products and Services to you (the account holder), we develop information about the quantity, technical configuration, type, location, and destination of telecommunications products and Services you use, as well as some other information found on your bill (“CPNI”). Under federal law, you have the right and we have a duty to protect the confidentiality of your CPNI.

How Do I Keep My Account Secure? Your PIN, passwords, and other account credentials are specific to you and are yours to protect. Anyone who has access to this information, has access to your account. You (the account holder) may be required to password protect your account information by establishing a personal identification number (“PIN”). You may also be required to set a backup security question and answer in the event you forget your PIN. Sprint may treat anyone who presents your credentials as you or as an authorized user. We may disclose your account information or make changes in Service based on a request by someone with your account credentials. You agree that we may contact you for Service-related reasons through the contact information that you provide, through the Services or Devices to which you subscribe, or through other available means, including text message, SMS, email, fax, recorded message, mobile, residential or business phone, or mail.
What Information Is On My Device? Your Device contains sensitive, personal information. Sprint is not responsible for any information on your Device, including sensitive or personal information. We recommend that you safeguard any sensitive or personal information when your Device is out of your possession or control a. By submitting your Device to us, you agree that our employees, contractors, or vendors may access all of the information on your Device. If you exchange, return, or recycle your Device through us, we typically attempt to erase all data on your Device, but you must remove all data from your Device before you provide it to us.

How can I use my device, number and email address? We don’t manufacture any Device that you use with our Services, including the Devices we provide. That means we aren’t responsible for any defects, acts, omissions, or other problems with your Device. Check with your manufacturer to determine whether there are any warranties on your Device. Device performance may vary based on Device specifications (for example, a Device’s software, memory, and storage), and Device performance may impact access to our Services. Your Device is designed to be activated on our network and in other coverage areas that we may make available to you. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no—and cannot gain any (for example, through publication, use, etc.)—proprietary, ownership, or other rights to any phone number, identification number, email address, or other identifier that we assign to you, your Device, or your account. We’ll notify you if we decide to change or reassign them. We do not guarantee that any port or transfer of your phone number will be successful. Your Sprint phone may have be programmed with restrictions that prevent another carrier's SIM card from being inserted into your phone’s SIM slot for use on a different network. Sprint will unlock a capable device, provided the device is eligible per Sprint’s Unlocking Policy. For more information, please visit sprint.com/unlock. Back to top

What if I bring my own device? Sprint allows you to bring a Device that you already own to be activated on the Sprint Network. When you activate a “Sprint Compatible” Device or a Device that was designed to be used on a network other than the Sprint Network, not all of your services may work, or they may not work correctly. Just as with any other device, if you bring your own Device to be activated on the Sprint Network, Sprint is not responsible for your Device, including whether your Device works correctly. Back to top

WHAT ABOUT THE APPS I DOWNLOAD? Are you going to download all your favorite apps onto your new Device? Of course, you are!! We want you to know that when you download or use certain applications, programs, Devices, and services, you may be required to accept terms specific to those items. Generally, the terms will come from the app developer, software licensor, etc., which may be Sprint or someone else. Any terms for third party apps are between you and the third party. Additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing, payment, and disputing charges. When you use these items, you are agreeing that they may access, collect, use, or disclose your personal information and that Sprint may disclose your information—including location information—to a third party. Back to top

WHERE AND HOW WILL MY DEVICE WORK? Our coverage maps are available at our authorized retail locations and on sprint.com/coverage. Your signal, and your specific network coverage will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Our coverage maps show our coverage estimates using Services outdoors under optimal conditions. Coverage isn’t available everywhere, is not guaranteed, and is subject to change without notice. Service speeds are not guaranteed, and depend on the Service purchased as well as other factors, such as your Device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength, actions of third parties, etc. Services that rely on location information, such as E9-1-1 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. While your Device is receiving a software update, you may be unable to use your Device in any manner, including to call 9-1-1, until the software update is complete. Back to top

WHAT ABOUT ROAMING (OFF-NET)? When we talk about “roaming,” we are talking about coverage on another carrier’s network. Your Device generally lets you know when you’re roaming. Our right to provide coverage on another carrier’s network may change from time to time, and roaming coverage may change without notice and may not always be available. Whether your Device can roam depends on your Device, your Services, and the availability of roaming coverage. Certain Services may not be available or work the same when roaming (for example, data Services, voicemail, call waiting, etc.). Separate charges or limits for voice or data Services may apply while roaming. Back to top

What about using data services? Our data Services and your Device may allow you to access the internet, email, text, take pictures and video, download and play games, video, music, graphics, sound, applications and other materials (“Content”) or send Content elsewhere. We have no control over the Content that you access on your Device. Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You’re solely responsible for evaluating the Content accessed by you or anyone through your Device or Services. We strongly recommend that you monitor data usage by children/minors. Content from third parties may also harm your Device or its software. We are not responsible for any Content, any damage caused by any Content that you access through your Services, that you load on your Device, or that you request that our representatives access or load on your Device. For more information on Content and restrictions on Content, see your service plan details. If we provide you storage for Content that you have purchased, then we may delete the Content without notice or place restrictions/limits on the use of storage areas. Content stored on a Device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Content provided by our vendors or third parties may be cancelled or terminated at any time without notice to you, and you may not receive a refund for any unused portion of the Content. Back to top

ARE THERE THINGS I CANNOT DO WITH SPRINT’S DATA SERVICES? You cannot violate these Terms. Our data services are designed for use with your Sprint Device for reasonable and non-continuous internet access such as web surfing and non-continuous downloading, streaming, gaming and other personal internet access services. You can’t use our data Services: (1) with server devices or host computer applications or other systems that drive continuous, heavy traffic or data sessions or automatically consume unreasonable amounts of network capacity; (2) as a substitute or backup for private lines or frame relay connections; (3) for automated machine to machine connections or purposes that are designed for unattended use, or (4) for any other unintended use as we determine in our sole discretion. You may tether your Sprint Device to other lawful devices pursuant to the allotments contained in your plan for use of your Device as a hotspot or when the Device and plan are specifically intended for that purpose (for example, 4G Hotspots, wireless routers, Data Link, etc.). You also can’t use our data services in a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of Sprint’s network or systems. Our data services may not be used to disrupt email use by others using automated or manual routines, including, but not limited to “auto-responders” or cancel bots or other similar routines; to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail,” unsolicited commercial or bulk email, or fax; or for activities adversely affecting the ability of other people or systems to use either Sprint’s wireless services or other parties’ internet-based resources, including, but not limited to, “denial of service” attacks against another network host or individual user. We may limit, suspend, constrain, or terminate your Service for use that violates these Terms or for any heavy, continuous data usage or usage that adversely impacts our networks’ performance, hinders access to our networks, or that we determine is necessary to protect our networks from harm or degradation. Back to top

WHAT ABOUT OUR BILLING RELATIONSHIP? Now that you are a Sprint customer, we want you to understand how we do things, especially how we get your Service set up and what your bill will include.

Will You Check My Credit? Yes. You agree to give us credit information so that we can determine whether to provide or continue to provide your Services.
Will I Have An Account Spending Limit? We may place a temporary or permanent account spending limit (ASL) on your account to limit the amount you can charge , regardless of when payment on those charges is due, and we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due.
What About A Deposit? We may at any time require a deposit as a guarantee of payment so that you may get or keep Sprint Service (“Deposit”). You can’t use a Deposit to make or delay payments. Unless prohibited by law, we may mix Deposits with our other funds, the Deposit won’t earn interest, and we reserve the right to return the Deposit as a credit on your invoice at any time, including on any unpaid balance after you terminate Services.
Are There Other Fees? We may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). We will tell you if any of these fees apply to your requested transaction.
Can I Authorize Other Users? You are responsible for any changes to your Services made by a person you authorize, including adding or removing Services or features to your account, receiving notices and disclosures on your behalf, purchasing Devices for use with our Service, or entering into a new Term Commitment, all of which may result in additional charges, and are considered modifications to this Agreement.

WHAT DOES MY BILL INCLUDE?

Your bill will include charges for your monthly recurring amount, usage, additional services, taxes, surcharges, product and equipment charges, subscription charges, third party charges and fees associated with your Services. These charges are described or referred to during the sales transaction, in our marketing materials, and in confirmation materials that we may send to you. Please check online if you want more detailed information about your bill.
Your bill may also include other important notices (for example, changes to your Agreement, to your Service, legal notices, etc.).

HOW WILL YOU CALCULATE MY CHARGES?

Voice Calls: For charges based on the amount of time used, we round up partial minutes to the next full minute. You are billed for connected calls including calls to voice mail and your rate is based on the location of the network equipment providing service and not your device location or area code. Calls begin when you push a button or graphic to initiate the call or when the call connects to the network and they end when you hang up or end the call, or the network connection breaks. Calls may be subject to maximum duration and automatically terminated if exceeded.
Data: Data is measured in bytes and are rounded up to kilobytes (KB) at the end or during a data session. Data usage may be presented on your bill as kilobytes, megabytes, or gigabytes (each, a “Data Increment”). You are charged for all data directed to your Device’s internet address, including sessions that support your Device functions (including any applications you have downloaded on your Device), as well as data sessions you did not initiate. Data charges may be rounded to the next cent if you are billed by a Data Increment. Data estimates are not reliable predictors of actual data usage.
Push-to-Talk Charges: Charges for push-to-talk calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call are rounded up to and billed to the next second. Time begins when you press any button to start a push-to-talk call and ends approximately 6 seconds after completion of a communication to which no participant responds. Subsequent push-to-talk communications are considered new calls. Charges apply for the entire period of time the push-to-talk call is connected to our network. Depending on your plan, nationwide, international, or group push-to-talk calls may use the local push-to-talk minutes in your plan and result in additional or different charges. Responses to call alert transmissions are treated as new push-to-talk transmissions even when responding within 6 seconds of receiving the alert. Push-to-talk billing methods are subject to change as we introduce new push-to-talk Services.

WHAT ARE THE OTHER FEES?

Additional Fees? Depending on your Services, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and internet access.
Surcharges. You agree to pay all Sprint surcharges (“Surcharges”), including, but are not limited to: Federal Universal Service; Regulatory and Administrative charges; gross receipts charges, and other charges. Surcharges are not taxes and are not legally required; rather they are part of our rates and we choose to collect them from you to recover certain costs. We will provide detail about any Surcharges on your invoice, and we may change them at any time. Information on Surcharges is provided during the sales transaction and is available on our website.

WHAT ABOUT PAYING MY BILL?

You must pay the full amount of your bill on the due date. If we do not receive payment in full by the due date, you may be assessed a late fee, which may be charged at the highest rate permissible by law and may be applied to the total unpaid balance. If we use a collection agency to collect unpaid balances from you, we may charge you for those costs. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. Certain methods of payment may have additional fees. We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. Acceptance of payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. We may restrict your payment methods to cashier’s check, money order, or other similar secure form of payment at any time for good reason.
IF YOU PROVIDE YOUR CREDIT AND DEBIT CARD INFORMATION TO US AT ANY TIME, YOU AUTHORIZE US TO CHARGE YOUR CARDS UNTIL SUCCESSFUL FOR ALL DELINQUENT AMOUNTS YOU OWE US. SPRINT MAY OBTAIN UPDATED INFORMATION FROM CARD NETWORKS, ISSUERS OR OTHER THIRD-PARTY SOURCES.
You agree to pay all federal, state, and local taxes, fees, and other assessments that we collect and remit to the government. These charges may change from time to time without advance notice.
You agree to dispute charges on your bill within 60 days, by contacting us as described in your bill. Please remember to pay all undisputed charges on or before your bill’s due date.

WHO WILL CONTACT ME REGARDING BILLING AND COLLECTIONS? You expressly authorize, and specifically consent to allowing, Sprint and any of Sprint’s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint. AllYou agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to Sprint. You agree and acknowledge that any e-mail address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system. Back to top

Do I have a software license for the software on my device? Sprint grants you a non-exclusive and non-transferable license or sublicense to use software, in accordance with the applicable software licensing terms. No rights are granted to source code. You cannot use any software on behalf of third parties or for time share or service bureau activities and cannot reverse engineer, decompile, modify, or enhance any software. Sprint may block or terminate your use of any software if you fails to comply with applicable licensing terms. Sprint may revoke this license at any time. Back to top

How do location-enabled services work? Our networks generally know the location of your Device when it is outdoors and/or turned on. By using various technologies to locate your Device, we can provide enhanced emergency 9-1-1 services and optional location-enabled services provided by us or a third party. Network coverage or environmental factors (such as structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability to access your Device’s location information and use of location-enabled services. You agree that any authorized user may access, use, or authorize Sprint or third-party location-enabled applications through the Services. You understand that your use of any location-enabled applications is subject to the application’s terms and policies, including its privacy policy. If you activate location-enabled services for Devices used by other authorized users, you agree to inform the authorized user(s) of the terms of use for location-enabled applications and that the Device may be located. Back to top

Is calling 9-1-1 or other emergency numbers different on my device? Public safety officials advise that when making 9-1-1 or other emergency calls, you should always be prepared to provide your location information. Depending on a number of factors (for example, whether your Device is GPS-enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 9-1-1 operators may not know your phone number, your location, or the location of your Device. Sometimes, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 9-1-1 service (“E9-1-1”)—where enabled by local emergency authorities—uses GPS technology to provide location information. Even when available, however, E9-1-1 does not always provide accurate location information. If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing 9-1-1—you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls. Back to top

What if my device is lost or stolen? Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not affect your Term Commitment, and you will still be responsible for an Early Termination Fee if you terminate Services early. You will still be responsible for any lease or installment billing obligations, as well as any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). Back to top

Is there a warranty on my services? UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE AND ANY SOFTWARE OR APPLICATIONS ON YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. SPRINT PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN “AS IS” BASIS WITH ALL FAULTS, ERRORS, AND DEFECTS. Back to top

Is Sprint responsible for certain problems? You agree that neither we nor any third party involved in providing Services are responsible for any damages, delay, interruption or other failure to perform resulting from: (a) providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services, etc.); (b) traffic or other accidents, or any health-related claims relating to our Services; (c) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 9-1-1, Enhanced 9-1-1 or otherwise; (d) interrupted, failed, or inaccurate location information services; (e) information or communication that is blocked by a spam filter; (f) damage to your Device or any computer or equipment connected to your Device, or damage to or loss of any information stored on your Device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or (g) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts. Back to top

What Is Sprint’s liability? TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. Back to top

DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS

How will we resolve disputes? We want you to be happy with your Sprint Services. If, for some reason, we cannot resolve your concern to your satisfaction through calls to our customer care, you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as set forth below. If we cannot resolve the dispute, you and Sprint agree that we will resolve the dispute through individual binding arbitration or small claims court, instead of courts of general jurisdiction. Back to top

Mandatory arbitration and waiver of class action

Instead of suing in court, you and Sprint agree to arbitrate all Disputes (as defined below) on an individual, non-representative, basis. You agree that, by entering into this Agreement, you and Sprint are waiving the right to a trial by jury or to participate in a class action or representative action. This agreement to arbitrate is intended to be broadly interpreted.

In arbitration, there is no judge or jury. Instead, a neutral third-party arbitrator resolves Disputes in a less formal process than in court. In arbitration, there is limited discovery and a court review of the arbitrator’s decision is limited. However, just as a court would, the arbitrator must follow the terms of the Agreement and can award damages and relief, including any attorneys’ fees authorized by law.

“Disputes” include, but are not limited to, any claims or controversies against each other in any way related to or arising out of our Services or the Agreement, including wireless coverage, Devices, billing services and practices, policies, contract practices (including enforceability), and service, privacy, or advertising claims, even if the claim arises after Services have terminated. Disputes also include, but are not limited to, claims that: (a) you or an authorized or unauthorized user of the Services or Devices bring against our employees, agents, affiliates, or other representatives; (b) you bring against a third party, such as a retailer or equipment manufacturer, that are based on, relate to, or arise out of in any way our Services or the Agreement; or (c) that Sprint brings against you. Disputes also include, but are not limited to, (i) claims in any way related to or arising out of any aspect of the relationship between you and Sprint, whether based in contract, tort, statute, fraud, misrepresentation, advertising claims or any other legal theory; (ii) claims that arose before this Agreement or out of a prior Agreement with Sprint; (iii) claims that are subject to on-going litigation where you are not a party or class member; and/or (iv) claims that arise after the termination of this Agreement.

Dispute notice and dispute resolution period

Before initiating an arbitration or a small claims matter, you and Sprint each agree to first provide to the other a written notice (“Notice of Dispute”), which shall contain: (a) a written description of the problem and relevant documents and supporting information; and (b) a statement of the specific relief sought. A Notice of Dispute to Sprint should be sent to: General Counsel; Arbitration Office; 12502 Sunrise Valley Drive, Mailstop VARESA0202-2C682; Reston, Virginia 20191. Sprint will provide a Notice of Dispute to you in accordance with the “ How Do We Talk To Each Other About The Agreement?” section of this Agreement. Sprint will provide you a designated representative to work with to try to resolve your Dispute to your satisfaction. You and Sprint agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or Sprint may commence an arbitration proceeding or small claims action. Back to top

HOW DOES ARBITRATION WORK?

Unless you and Sprint agree otherwise, the arbitration will be conducted by a single, neutral arbitrator and will take place in the county of the last billing address of the Service. The arbitration will be governed by either: (a) rules that we mutually agree upon; or (b) the JAMS Comprehensive Arbitration Rules & Procedures (the “JAMS Rules”), as modified by this agreement to arbitrate, including the rules about the filing, administration, discovery and arbitrator fees. The JAMS rules are available on its website at www.jamsadr.com. Notwithstanding any JAMS Rule to the contrary or any other provision in arbitration rules chosen, by agreement, to govern the arbitration, we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, except that only a court (and not the arbitrator) shall decide any disagreements regarding the scope and enforceability of this agreement to arbitrate.
The Federal Arbitration Act (“FAA”) applies to this Agreement and arbitration provision. We each agree that the FAA’s provisions—not state law—govern all questions of whether a Dispute is subject to arbitration. To the extent that this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. However, nothing in this paragraph will require or allow you or Sprint to arbitrate on a class-wide, representative or consolidated basis.
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND SPRINT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY PUTATIVE CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Sprint expressly agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If any portion of this provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
We each are responsible for our respective costs, including counsel, experts, and witnesses. Sprint will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitrator’s services.
An arbitrator’s award will be a written statement of the disposition of each claim and will also provide a concise written statement of the essential findings and conclusions which form the basis of the award. The arbitrator’s decision and award is final and binding, with some limited court review under the FAA, and judgment on the award may be entered in any court with jurisdiction.
As an alternative to arbitration, we may resolve Disputes in small claims court in the county of your most recent billing address. In addition, this arbitration agreement does not prevent you from bringing your Dispute to the attention of any federal, state, or local government agency. Such agencies can, if the law allows, seek relief against Sprint on your behalf.

What about going to court? IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION, REGARDLESS OF WHETHER THE CLAIM IS AN ACTION, COUTERCLAIM OR ANY OTHER COURT PROCEEDING, WE EACH AGREE THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL NOT BE A JURY TRIAL OR CLASS ACTION AND WE EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS, INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACTITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING.

What happens if someone sues Sprint based on something you actually caused? You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates, parent companies, vendors, suppliers, and licensors harmless from any claims arising out of or relating to your actions, including, but not limited to, your use of the Service and any information you submit, post, transmit, or make available via the Service; failing to provide appropriate notices regarding location-enabled services; failure to safeguard your passwords, backup question to your shared secret question, or other account information; or violating this Agreement or any policy referenced in this Agreement, any applicable law or regulation, or the rights of any third party.

Anything else? Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the billing address of the Device, without regard to the conflicts of law rules of that state. If either of us waives or doesn’t enforce a requirement under this Agreement in an instance, we don’t waive our right to later enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isn’t for the benefit of any third party except our corporate parents, affiliates, subsidiaries, agents, and predecessors and successors in interest. You can’t assign the Agreement or any of your rights reserved.or duties under it, unless we agree to the assignment. We can assign the Agreement without notice. You cannot in any manner resell the Services to another party. The Agreement and the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements—you can’t rely on any contradictory documents or statements by sales or service representatives. The rights, obligations, and commitments in the Agreement that—by their nature—would logically continue beyond the termination of Services (for example, those relating to billing, payment, 9-1-1, dispute resolution, no class action, no jury trial) survive termination of Services.

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