PRIVACY POLICY HIGHLIGHTS
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Best Buy" means any entity that carries the Best Buy brand, and any of our subsidiaries or divisions.
We want you to read the whole policy. This highlights section provides a summary of Best Buy privacy practices, and is not the whole policy. The highlights and full privacy policy apply to Best Buy retail stores, our website at www.BestBuy.com, our mobile app, and other locations where we may collect personal information.
WHAT WE COLLECT
We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday.
We collect information regarding your interactions with our websites and mobile apps.
We may obtain additional personal and non-personal information from third-party providers.
Read more about the information we collect ›
USES OF INFORMATION
BEST BUY DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.
We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
Your personal information may be shared with current or future Best Buy entities or subsidiaries.
We may also use the information you provide to send you marketing communications.
In some circumstances, Best Buy may share your information with certain third parties to perform services on our behalf.
Read more about how we use the information we collect ›
Read more about how we share your information ›
YOUR CHOICES
You may choose to:
Stop receiving e-mail, direct mail and telephone marketing communications
Update and correct your personal information
Read more about your privacy choices ›
IMPORTANT INFORMATION
Best Buy does not knowingly collect information online from children under 13.
The Best Buy Companies value our relationship with our customers and we are committed to responsible information-handling practices. Please read our entire Privacy Policy.
Read more about protecting children's privacy ›
HOW TO CONTACT US
PHONE:
1-888-BEST BUY (1-888-237-8289)
E-MAIL:
PrivacyManager@bestbuy.com
ADDRESS:
Best Buy Corporate Campus
Attn: Customer Care/Privacy
7601 Penn Avenue South
Richfield, MN 55423-3645
BEST BUY PRIVACY POLICY
Your use of any of our sites is subject to the Conditions of Use for that site.
This Policy applies to:
The websites owned or operated by Best Buy Co, Inc. and any of our subsidiaries or related companies, unless that site has its own privacy policy; if it does, that policy applies
The Best Buy mobile apps
Information we collect in Best Buy stores and at other locations and events under the Best Buy name
Additional products and services that Best Buy offers. Supplemental details about information collection, use, and sharing relating to those products and services can be found in our:
Best Buy Easy Auto privacy policy
Best Buy Insignia Connect privacy policy supplement
Best Buy Internet Powered by Starry privacy policy supplement
For simplicity, we will call the Best Buy websites and mobile apps "digital properties" throughout this policy.
WHAT WE COLLECT
INFORMATION YOU GIVE US
We collect and store information you provide through our digital properties and in our stores.
The information we collect from you includes things like:
Name
Mailing address
E-mail address
Phone number
Credit card number and other payment information
Your My Best Buy ID if you have one
In certain situations, we may also collect things like:
Driver's license number (for example, if you return a product or apply for credit)
Part of your Social Security Number (if you use our renewal notifications services)
Your whole Social Security Number (if you apply for credit)
Location information (such as when you ask us to tell you about nearby stores)
Demographic and lifestyle information (if you sign up for a registry or birthday list)
IMEI/UDID (a numeric identifier for your mobile device)
MAC address (another kind of numeric identifier for your mobile device)
IDFA (Apple's ID for Advertising, a randomly generated number, which can be cleared like cookies)
Your responses to surveys
INFORMATION YOU GIVE US ABOUT OTHERS
You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.
INFORMATION FROM OTHER SOURCES
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.
INFORMATION COLLECTED AUTOMATICALLY ONLINE
We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called "referring URLs").
Best Buy and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
Manage Flash cookies ›
Learn more about managing cookies, Flash cookies, and more ›
We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to "do not track" requests from browsers.
LOCATION INFORMATION
Some of our digital properties may collect your location to help you search for one of our stores or to use special mobile features within some of our stores. For example, Best Buy works with third parties to provide you helpful messaging in your mobile app when you come to our stores. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.
For any mobile application to identify your location, you must enable location services through your mobile device's settings. If you do not want Best Buy to collect this information or to enable these features, you can turn off location services on your mobile device. Best Buy has no control over your device's settings.
STORE CAMERAS
Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.
REVIEWS AND OTHER CONTENT YOU PROVIDE
Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.
HOW WE USE THE INFORMATION WE COLLECT
Identifying you on our websites and our mobile app in order to customize your experience (for example, based on your purchase history or your location)
Fulfilling orders and requests for products, services, or information
Processing refunds, returns, and exchanges
Tracking and confirming online orders
Delivering and installing products
Managing our My Best Buy™ program
Marketing and advertising products and services
Conducting research and analysis
Processing Best Buy credit card applications
INTEREST-BASED ADVERTISING
You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.
Learn more about interest-based advertising ›
INFORMATION RETENTION
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW WE SHARE YOUR INFORMATION
Best Buy does not sell, rent, or trade your personal information to third parties. We share your information only in the ways we describe below.We may combine or share information among current or future Best Buy companies, including affiliates and subsidiaries.
We may share your information with third parties to perform services on our behalf such as:
Fulfilling orders and delivering packages
Scheduling and performing installations
Servicing products
Maintaining our My Best Buy™ program
Sending Best Buy marketing communications
Fulfilling subscription services
Conducting research and analysis
Applying for credit cards and processing credit card payments
We may share personal information in connection with co-branded product or service offerings (including sharing personal information with third parties to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private label credit cards. For example, when you apply for a Best Buy credit card, and while you have a Best Buy credit card, we share your personal information with our banking partners that issue the card.
Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Best Buy, our customers, or others.
We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through e-mail (if we have your e-mail address) and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.
HOW WE PROTECT YOUR INFORMATION
We use a variety of information-security measures to protect your online transactions with us.
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
Our digital properties use encryption technology to protect your personal information.
We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.
YOUR CHOICES
You may at any time:
Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
Update and correct your personal information
Deactivate your account
Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why
To do any of these, let us know by one of these methods:
Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
Provide your request and current contact information through one of the contact methods listed under "Contact Us" below
Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.
PROTECTING CHILDREN'S PRIVACY
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
LINKS TO OTHER WEBSITES
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.
SOCIAL MEDIA FEATURES
Our website includes ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. If you have questions or concerns regarding our privacy policy or practices, please contact us at PrivacyManager@bestbuy.com.
PRIVACY POLICY UPDATES
We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.
CONTACT US
If you have any questions about our Privacy Policy or practices please contact us.
PHONE:
1-888-BEST BUY (1-888-237-8289)
E-MAIL:
PrivacyManager@bestbuy.com
ADDRESS:
Best Buy Corporate Campus
Attn: Customer Care/Privacy
7601 Penn Avenue South
Richfield, MN 55423-3645
Last Updated: October 29, 2017
If you'd like to be notified when BestBuy.com makes updates to documents like this, choose which ones you'd like to subscribe to today (it's free!).