Revision History for Comcast.com - Agreement for Residential Services

Revision History

Comcast.com - Agreement for Residential Services

	Version	Comments
	Jun 7, 2017	A new version has been posted.
	May 4, 2016	Changes under "Your Responsibilities Concerning Billing Questions"; Paragraph concerning "Unlimited Select and Local Select Customers" has been removed.
	Apr 2, 2016	Several links have been updated.
	Mar 26, 2016	Links to xfinity.com have been changed to comcast.com.
	Mar 22, 2016	Sections updated: "9. TERMINATION OF THIS AGREEMENT", "11. LIMITATION OF COMCAST’S LIABILITY", "13. BINDING ARBITRATION", "14. CUSTOMER PRIVACY NOTICE AND SECURITY" and "16. NOTICE METHOD FOR CHANGES TO THIS AGREEMENT".
	Mar 18, 2016	Terminology updated; "End User Software Licenses" udpated; New paragraph added about voice control features under "7. USE OF SERVICES" including the phrase "you consent to Comcast or its supplier recording, storing, and using your voice commands as described herein."
	Mar 4, 2016	Several links have been updated.
	Nov 5, 2015	The "NOTICE METHOD FOR CHANGES TO THIS AGREEMENT" section has been amended to remove references to www.comcast.net
	Apr 24, 2015	Updates made to the section "ADDITIONAL PROVISIONS APPLICABLE TO XFINITY VOICE SERVICE".
	Oct 10, 2014	A few new terms (one concerning cancelling your service(s) at the end of a trial period) and several terminology changes throughout.
	Aug 14, 2014	This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.

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Customer Agreements and Policies

COMCAST AGREEMENT FOR RESIDENTIAL SERVICES

ABOUT THIS AGREEMENT, OUR SERVICES, AND YOUR RIGHTS

XFINITY SERVICE(S) WILL BE PROVIDED TO YOU AND ALL PERSONS WHO USE THE SERVICE AND/OR XFINITY EQUIPMENT ("YOU," OR "YOUR") ON THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT (THE "AGREEMENT") AND ANY APPLICABLE TARIFFS, SERVICE GUIDES, POSTED POLICIES AND PROCEDURES, BY AN OPERATING SUBSIDIARY OR AFFILIATE OF COMCAST CABLE COMMUNICATIONS, LLC PROVIDING SUCH SERVICE ("COMCAST," "WE," "US" OR "OUR"). FOR PURPOSES OF THIS AGREEMENT, "AFFILIATE" MEANS ANY ENTITY THAT CONTROLS, IS CONTROLLED BY OR IS UNDER COMMON CONTROL WITH COMCAST CABLE COMMUNICATIONS, LLC. SERVICE(S) MAY INCLUDE, BUT ARE NOT LIMITED TO, CABLE TELEVISION AND OTHER VIDEO DELIVERY SERVICE ("TV"), XFINITY INTERNET SERVICE ("INTERNET"), XFINITY VOICE SERVICE ( "VOICE") AND OTHER SUCH SERVICES AS COMCAST MAY DETERMINE ARE ANCILLARY TO TV, INTERNET OR VOICE SERVICES (EACH A "SERVICE" AND COLLECTIVELY THE "SERVICES"). THE SERVICE(S) PROVIDED UNDER THIS AGREEMENT DO NOT INCLUDE XFINITY HOME, XFINITY MOBILE SERVICES, COMCAST OWNED OR CONTROLLED WEBSITES WHICH HAVE THEIR OWN TERMS OF SERVICE AND POLICIES THAT ARE ACCESSIBLE FROM THOSE SITES.

YOU MAY NOT MODIFY THIS AGREEMENT BY MAKING ANY TYPED, HANDWRITTEN, OR ANY OTHER CHANGES FOR ANY PURPOSE.

NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 13 THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICE(S). THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

GENERAL TERMS AND CONDITIONS

ACCEPTANCE OF THIS AGREEMENT

IF YOU USE OR OTHERWISE INDICATE YOUR ACCEPTANCE OF THE SERVICE(S), YOU HAVE ACCEPTED THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS.

CHARGES AND BILLINGS

A. CHARGES, FEES, AND TAXES YOU MUST PAY. You agree to pay all charges associated with the Service(s), including, but not limited to, charges for installation, service calls, monthly service, Xfinity Equipment (as defined below), purchases or rentals or other services, measured and per-call charges, applicable federal, state, and local taxes and fees (however designated), fees to recoup any municipal, state and federal government fees or assessments on us, permitted fees and cost recovery charges, or any programs in which we participate, including, but not limited to, public, educational, and governmental access, universal service, telecom relay services for the visually/hearing impaired, rights-of-way access, and programs supporting the 911/E911 system and any fees or payment obligations imposed by governmental or quasi-governmental bodies for the sale, installation, use, or provision of the Service(s). YOU WILL BE RESPONSIBLE FOR PAYING ANY GOVERNMENT IMPOSED FEES AND TAXES, WHETHER IMPOSED ON YOU OR US, THAT BECOME APPLICABLE RETROACTIVELY. We will provide you with notice of applicable pricing contemporaneous with your order and/or activation, including information regarding standard pricing applicable at the end of a promotion via our rate card or other notice. We will provide you with notice of any change in our standard prices or fees or new prices or fees, unless the change in price or new fee is related to a change in governmental or quasi-governmental taxes, fees, or assessments, in which case we may elect not to provide notice except where required by applicable law.

FOR INTERNET. Internet price information and additional terms are available at http://www.xfinity.com/policies (or an alternative site if we notify you).

FOR VOICE. Voice price information and additional terms are available at http://www.xfinity.com/policies and http://www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice (or an alternative site if we notify you).

FOR MINIMUM TERM AGREEMENTS. If you have agreed to a minimum term agreement, your price for Service(s) will be as specified for the duration of the minimum term agreement.

B. HOW WE WILL BILL YOU. Unless you are subject to a minimum term, Service(s) are provided to you on a month-to-month basis. You will be billed monthly, in advance, for recurring Service charges, equipment charges, and fees. YOU MUST PAY THE FIRST MONTH'S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, DEPOSITS, ACTIVATION FEES AND INSTALLATION CHARGES ON OR BEFORE THE DAY WE INSTALL ANY OR ALL OF THE SERVICE(S). You may be billed for some Service(s) individually after they have been provided to you; these may include, but are not limited to, measured and per-call charges (as explained below) and charges for pay-per-view movies or events, interactive television, and e-commerce. If you receive Service(s) under a promotion, after the promotional period ends, regular charges for the Service(s) will apply. You should consult our rate card for standard/regular charges. We do not waive our rights to collect the full balance owed to us by accepting partial payment. We will apply the partial payment to outstanding charges in amounts and in the order we determine in our sole discretion.

FOR VOICE. If you pay a flat monthly fee for your calling plan, that fee may not cover certain types of calls. You will be billed for these excluded call types on a per-call basis (e.g., operator services) or a measured basis (e.g., international calls). See http://www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice for information on per-call charges and the timing of measured-call charges. If your usage charges for Voice exceed typical residential usage charges, we may: (i) require you to make advance payments for Voice, which we may offset against any unpaid balance on your account; (ii) establish a credit limit for usage charges for Voice and/or features; and/or (iii) restrict Voice or features. If you exceed your credit limit, we reserve the right to suspend Voice and require payment for usage charges assessed to your account. Our paper bills for Voice contain only a summary of charges. Detailed information is available for a limited period at a password-protected portion of our website. You may call 1-800-XFINITY for a paper copy of outbound toll call records related to your most recent bill. There may be an additional charge for these copies except where prohibited by applicable law.

C. THIRD-PARTY CHARGES THAT ARE YOUR RESPONSIBILITY. You may incur charges with third-party service providers such as for accessing on-line services, calling parties who charge for their telephone-based services, purchasing or subscribing to other offerings via the Internet or interactive options on your TV Service that are separate and apart from the amounts charged by us. You are solely responsible for all such charges payable to third parties, including all applicable taxes.

D. ALTERNATIVE BILLING ARRANGEMENTS. We may agree to provide billing services on behalf of third parties. Any such third-party charges shall be payable pursuant to any contract or other arrangement between you and the third party. We will not be responsible for any dispute regarding these charges between you and such third party.

E. PAYMENT BY CREDIT CARD OR CHECK. Use of any credit card to pay for the Service(s) is governed by the applicable card issuer agreement. If we do not receive payment from your credit card issuer or its agents, you agree to pay all amounts due upon demand. If you pay by check, you authorize us to collect your check electronically. You agree that you may not amend or modify this Agreement with any restrictive endorsements (such as "paid in full"), or other statements or releases on or accompanying checks or other payments accepted by us and any such notations shall have no legal effect.

F. OUR REMEDIES IF YOU PAY LATE OR FAIL TO PAY. You may be billed fees, charges, and assessments related to late or non-payments if for any reason we do not receive payment for full amounts billed to you by the due date.

LATE OR NON-PAYMENTS:

FOR MARYLAND RESIDENTS. YOU WILL BE ASSESSED A LATE FEE OF 10% PER MONTH FOR ANY AMOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT, EXCEPT IN GARRETT AND ALLEGANY COUNTIES AND HANCOCK, MD. NO MORE THAN THREE (3) MONTHLY LATE FEES WILL BE IMPOSED FOR ANY SINGLE PAYMENT AMOUNT THAT IS PAST DUE, REGARDLESS OF THE PERIOD DURING WHICH THE PAYMENT REMAINS PAST DUE.