Revision History - Agreement for Residential Services
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Version Comments
A new version has been posted.
Changes under "Your Responsibilities Concerning Billing Questions"; Paragraph concerning "Unlimited Select and Local Select Customers" has been removed.
Several links have been updated.
Links to have been changed to
Terminology updated; "End User Software Licenses" udpated; New paragraph added about voice control features under "7. USE OF SERVICES" including the phrase "you consent to Comcast or its supplier recording, storing, and using your voice commands as described herein."
Several links have been updated.
The "NOTICE METHOD FOR CHANGES TO THIS AGREEMENT" section has been amended to remove references to
A few new terms (one concerning cancelling your service(s) at the end of a trial period) and several terminology changes throughout.
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.

	XFINITY(R) Service(s) will be provided to you (“you,” “your,” or “Customer”) on the terms and conditions set forth in this Agreement for Residential Services (the “Agreement”) and applicable law by the operating company subsidiary of Comcast Corporation that (i) owns and/or operates the cable television system in your area and/or (ii) the subsidiary that is the XFINITY Digital Voice service provider or Unlimited Select and Local Select service provider (“Comcast,” “we,” “us,” or “our”). For purposes of this Agreement, “affiliate” means any entity that controls, is controlled by or is under common control with Comcast Corporation. Service(s) may include, but are not limited to, XFINITY TV cable television service (“XFINITY Video”), XFINITY Internet service including XFINITY WiFi (“XFINITY Internet”), and XFINITY Voice or Unlimited Select and Local Select service (herein collectively “XFINITY Voice” WITH LIMITED EXCEPTIONS FOR UNLIMITED SELECT AND LOCAL SELECT AS OTHERWISE INDICATED BELOW) (each a “Service” and collectively the “Services”). The Service(s) do not include Comcast owned or controlled websites such as,,, or Those websites have their own terms of service and policies that are accessible directly from those sites.

	We may change our prices, fees, the Service(s) and/or the terms and conditions of this Agreement in the future. Unless this Agreement or applicable law specifies otherwise, we will give you thirty (30) days prior notice of any significant change to this Agreement. If you find the change unacceptable, you have the right to cancel your Service(s). However, if you continue to receive Service(s) after the end of the notice period (the “Effective Date”) of the change, you will be considered to have accepted the changes. You may not modify this Agreement by making any typed, handwritten, or any other changes to it for any purpose. 

	Note: This Agreement contains a binding arbitration provision in Section 13 that affects your rights under this Agreement with respect to all Service(s). These terms and conditions are subject to applicable tariffs and service guides. 


 You will have accepted this Agreement and be bound by its terms if you use the Service(s) or otherwise indicate your affirmative acceptance of such terms. 


	A. CHARGES, FEES, AND TAXES YOU MUST PAY. You agree to pay all charges associated with the Service(s), including, but not limited to, installation/service call charges, monthly service charges, XFINITY Equipment (as defined below) charges, measured and per-call charges, applicable federal, state, and local taxes and fees (however designated), regulatory recovery fees for municipal, state and federal government fees or assessments imposed on Comcast, permitted fees and cost recovery charges, or any programs in which Comcast participates, including, but not limited to, public, educational, and governmental access, universal service, telecom relay services for the visually/hearing impaired, rights-of-way access, and programs supporting the 911/E911 system and any fees or payment obligations imposed by governmental or quasi-governmental bodies for the sale, installation, use, or provision of the Service(s). YOU WILL BE RESPONSIBLE FOR PAYING ANY GOVERNMENT IMPOSED FEES AND TAXES THAT BECOME APPLICABLE RETROACTIVELY. We will provide you with notice and an effective date of any change in our prices or fees, unless the change in price is related to a change in governmental or quasi-governmental taxes, fees, or assessments, in which case we may elect not to provide notice except where required by applicable law. Not all fees apply to all Service(s). 

 	 FOR XFINITY VIDEO CUSTOMERS. XFINITY Video price information is supplied with our Welcome Kit. 
 	 FOR XFINITY INTERNET CUSTOMERS. XFINITY Internet price information is available at (or an alternative site if we notify you). 
 	 FOR XFINITY VOICE CUSTOMERS. XFINITY Voice price information is available at (or an alternative site if we notify you). 
 	 FOR MINIMUM TERM CUSTOMERS. If you have agreed to a minimum term arrangement, your price for Service(s) is as specified in the minimum term arrangement. 

	B. HOW WE WILL BILL YOU. Unless you are subject to a minimum term arrangement, Service(s) are provided to you on a month-to-month basis. IF YOU ARE RECEIVING SERVICE(S) AT A TRIAL OR INTRODUCTORY RATE, YOU MAY CANCEL YOUR SERVICE(S) AT THE END OF THE TRIAL OR INTRODUCTORY PERIOD BY CALLING YOUR LOCAL COMCAST CUSTOMER SERVICE CENTER. You will generally be billed monthly, in advance, for recurring service charges, equipment charges, and fees. YOU MUST PAY, ON OR BEFORE THE DAY WE INSTALL ANY OR ALL OF THE SERVICE(S), THE FIRST MONTH'S SERVICE CHARGES, XFINITY EQUIPMENT CHARGES, ANY DEPOSITS, AND ANY INSTALLATION CHARGES. Your first bill may include pro-rated charges from the date you first begin receiving Service(s), as well as monthly recurring charges for the next month and charges for non-recurring services you have received. You may be billed for some Service(s) individually after they have been provided to you; these include measured and per-call charges (as explained below) and charges for pay-per-view movies or events, interactive television, and e-commerce. If you receive Service(s) under a promotion, after the promotional period ends, regular charges for the Service(s) will apply.
 We do not waive our rights to collect the full balance owed to us by accepting partial payment. We will apply the partial payment to the outstanding charges in the amounts and proportions that we determine. 

	 FOR XFINITY VOICE CUSTOMERS. If you pay a flat monthly fee for your calling plan, that fee may not cover certain types of calls. You will be billed for these excluded call types on a per-call basis (e.g., operator services) or a measured basis (e.g., international calls).
 Generally, for billing purposes, a measured call begins when the call is answered by the called party or an automated answering device (such as an answering machine or fax machine); it ends when one of the parties disconnects the call. However, some providers (e.g., those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges Comcast, its affiliates, or suppliers as if your call were answered by the called party, Comcast will charge you for a completed call. 
 Measured calls are recorded in whole minutes, with partial minutes rounded up to the next whole minute. If the charge for a measured call or for taxes or surcharges includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. See for information on per-call charges and the timing of measured-call charges.
 If your usage charges for XFINITY Voice exceed typical residential usage charges, we may: (i) require you to make advance payments for XFINITY Voice, which we may offset against any unpaid balance on your account; (ii) establish a credit limit for usage charges for XFINITY Voice and/or features; and/or (iii) restrict XFINITY Voice or features. If you exceed your credit limit, we reserve the right to suspend XFINITY Voice and require payment for usage charges assessed to your account. 
 Our paper bills for XFINITY Voice contain only a summary of charges. Detailed information is available for a limited period at a password-protected portion of our website. You may call 1-800-XFINITY for a paper copy of outbound toll call records related to your most recent bill. There may be an additional charge for these paper copies except as otherwise required by applicable law.  

	C. THIRD-PARTY CHARGES THAT ARE YOUR RESPONSIBILITY. You acknowledge that you may incur charges with third-party service providers such as accessing on-line services, calling parties who charge for their telephone-based services, purchasing or subscribing to other offerings via the Internet or interactive options on your XFINITY Video Service that are separate and apart from the amounts charged by us. You are solely responsible for all such charges payable to third parties, including all applicable taxes. In addition, you are solely responsible for protecting the security of credit card and other persona