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Chase.com - How We Protect You
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HOW WE PROTECT YOU

	We work hard to protect your information andinformation. That’s why we ask you to sign in to chase.com or the Chase Mobile® app to see your accounts with us.on your desktop or mobile device. 

	We require you to sign up with chase.com before you can see your account information on the site, in the Chase Mobile® app or on the Chase Mobile website. Multiple Authentication Checks

Encrypting Your Information	When you sign in for the first time or with a device we don’t recognize, we’ll ask you for your username, password and a temporary identification code, which we’ll send you by phone, email or text message. Once you give us the identification code, we’ll sign you securely into your accounts. 

	We use 128-bit encryption to	This multistep process helps us protect your personal information such asaccounts and lets us recognize your user name, password and account information when it travels overdevice the Internet. You can be sure your information is encryptednext time you sign in. For extra security, we might ask you to do this again when the Internet address starts with “https://” and a lock symbol is shownyou enroll in your web browser.or start using new products (for example, our wire transfer service). 

	Our mobile applications use secure technology to protect you and your financial information. Some mobile features will be unavailable on devices that have been jailbroken, rooted or contain malicious software. Suspicious Activity

Allowing Websites To Access Your Information Safely	We monitor your chase.com profile to help us detect fraud as early as possible. We might call you if we notice a change in your online activity, but we’ll never ask you for personal information over the phone, such as your mother's maiden name or Social Security Number.

	We work with some financial websites and apps If we can’t reach you, we might place a temporary hold on your online activity to givemake sure it’s you control ofand not someone else using your financial information and to keep it secure and private.account. If you choosethat happens, call us right away using one of numbers on How to use themReport Fraud to help manageconfirm your finances or invest, you’ll be prompted to enter your Chase usernameaccount activity, and password directly into a secure chase.com window from their website. That way, they won’t need to see or storeyou can start using your nameonline and password. And, you'll have to givemobile access only once, for all your devices and browsers to work. again.  

	You can sign in to chase.com to see which websites and apps you’ve given access through the secure window. You can also remove that access.  Safe Access To Your Account Information

Social Security Number Policy	We work with some financial websites and apps to give you control of your financial information and to keep it safe and private. When you use these websites to invest or help manage your finances, you’ll enter your chase.com username and password directly into a secure chase.com window from their website and you’ll only have to give access once. 

	We collect Social Security numbers	If you’ve given access to help establish, maintain and serviceone of our customers’ accountspartners, you’ll see them in the normal course of businessLinked Apps and as required by law. We use reasonable measuresWebsites, where you’ll be able to protect and limit accessremove their access. If you’ve linked your Chase account to Social Security numbers,apps and to prohibitwebsites that aren’t included on that list, you can remove their unlawful disclosure.access at any time by changing your password. 

Managing Employee ConductWe Protect Your Messages

	Our Corporate Code of Conduct expresses our absolute commitment	Secure messages you send us (or we send you) on chase.com are protected, but messages you send to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our employees. The Codeus outside of Conduct includes specific guidelines about how employees should safeguard confidential information, including our customers’ data. In general, these guidelines limit our employees’ accesschase.com might not be secure. If you need to send us Social Security numbers, account numbers or other confidential information, and restrict how we use and disclose information for specifically authorized processes and transactions. If you or we determine that anyplease only send it in a secure message on chase.com. You can also call us, visit one of our employees have violated the Code of Conduct, we’ll take corrective action, including (when necessary) immediate dismissal.branches or send it by U.S. mail. 

Verifying Our PracticesEncryption Technology

	We regularly reviewuse 128-bit encryption technology to protect your username, password and other personal account information when you’re using our operations and business practices to make sure they complysite or apps. You’ll know your information is encrypted when the chase.com page you’re on starts with the corporate policies“https://” and procedures we’ve created to protect confidential information.you see a lock symbol in your web browser. 

Knowing Your Recourse	KEEP IN MIND: We disable some features on your mobile device if it’s been jailbroken or rooted, or if it contains malicious software. 

	Please contact us if you believe we haven’t complied with the U.S. Consumer Privacy Notice or our Online Privacy Policy regarding how we use personal information about you that we collect over the Internet, or if you believe we’ve given you inaccurate information. Why We Need Your Social Security Number

Protecting Your Information In Online Forms	When we set up or manage your account information, we’re required by law to have your Social Security number on file. We use internal policies to protect and limit access to your Social Security number and make sure it isn’t used inappropriately. 

	We encrypt the messages you send to us or we send to you through secure messaging on Chase online. If you send us messages through other sources, they might not be secure unless we tell you before you send your information that we’ve put security measures in place. That’s why we ask you not to send us confidential information, such as your Social Security number or account numbers, through unsecured email, text or other messaging systems. Instead, please use our secure messaging system or send the information to us through the US mail, contact us by phone or visit one of our branches. Our Employees

Linking To Other Companies’ Websites	Our corporate code of conduct is our commitment to supporting the integrity and ethical standards we expect from our employees. The code includes specific guidelines about how we expect employees to protect confidential information (including your account and personal information), as well as guidelines to limit our employees access to your confidential information and restrict how we use and share information for certain processes and transactions. 

	We aren’t responsible for the online security practices of non-Chase companies we link to from our websites and apps. In most cases, we link to these non-Chase websites only to help you find more information about topics that interest you. Our Business Practices

	When you choose one of these links, we’ll warn you that you’re leaving chase.com and going	We regularly review our business practices to a site that might use different privacymake sure they follow the policies and security standards thanprocedures we do. For more information, see the “Site Links” section ofcreated to protect your confidential information. Please call us if you think we’ve given you incorrect information according to the ChaseU.S. Consumer Privacy Notice or our Online Service Agreement.Privacy Policy.

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