Revision History - Privacy Statement
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Changes under "Account Creation and Your Engagement with Ancestry Services", and "Personal Information".
A new version of this Privacy Statement has been posted.
A completely new version has been published.
The "Our Privacy Commitment" section has been modified.
The method of contact for requesting to delete personal information has changed; Other methods of contact have been updated, including the physical mailing address.
A new version of this Privacy Statement has been published with many new changes made throughout.
Many clarifications and changes have been made throughout.
Clarification added concerning Group Companies under the section "Will Ancestry disclose any of your personal information to third parties?"
Clarification added that "other websites and platforms owned or operated by Ancestry and its Group Companies (...) can communicate and exchange family history related information with each other".
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	This Privacy Statement outlines what personal information is collected and why as well as how we use personal information to provide you with a personalized, relevant, user-friendly experience on the Websites and other websites and mobile applications that we operate worldwide and which link directly to this Privacy Statement. This Privacy Statement applies to visitors and new users registering on any of the Websites on or after June 26, 2015 and to all users already registered or subscribing to any of the Websites on or after July 26, 2015. For the previous version of the Privacy Statement click here. 


	Ancestry's mission is to help everyone discover, preserve and share their family history. We accomplish this by using the resources available on our various websites and also through collaborating with our extensive number of users around the world. This involves the collecting, processing, storing and sharing of personal and non-personal information. We are committed to ensuring that this is done in a responsible, transparent and secure environment that fosters your trust and confidence. As part of our commitment to you, we have developed this Privacy Statement to describe how we gather and use the information we receive from you on, Ancestry Academy (located at, and (including any "Powered by" sites that link to this Agreement), and any other sites that link to this Privacy Statement (herein, the "Websites"). Please review the information below to familiarize yourself with our policies. You should visit our Privacy Center to learn more about our approach on privacy. 

	By using any of the Websites you consent to the collection, processing, use, storage, transfer and disclosure of the personal information you provide by Operations Inc. (the company that owns and operates the Websites, either directly or through its affiliated companies), its group companies ("Group Companies"), contracted third parties and agents (collectively "Ancestry," "we", "us" or "our") in accordance with this Privacy Statement. As a reminder, by registering with any of the Websites you are becoming part of the "Ancestry Community" a collaborative resource in which the users of the Websites ("Users") and other websites and platforms owned or operated by Ancestry and its Group Companies (including such sites as,,,,, can communicate and exchange family history related information with each other. Please be aware that some sites may have some additional specific policies or different functionality and you should read and understand these before using the relevant services. Operations Inc. has received TRUSTe's Privacy Seal signifying that this privacy statement, our practices, and the Websites have been reviewed for compliance with the TRUSTe program viewable here or on the validation page available by clicking the TRUSTe seal. TRUSTe's program does not cover information that may be collected through any downloadable software that may be available on our Websites or from third party sites, which are covered by their own privacy statements, which you should review. If you have questions or complaints regarding our privacy statement or practices, please contact us via the information below. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here. 

	Ancestry also complies with the U.S. - E.U. and U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Ancestry has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Ancestry's certification, please visit With respect to processors outside Europe, we attempt to ensure adequate safeguards for personal information, as required by applicable law and endeavor to confirm that they have adopted, are subject to, or are contractually obligated to comply with the principles and objectives of this Privacy Statement. 

	This Privacy Statement should be read in conjunction with the Ancestry Terms and Conditions. 

 		What personal information does Ancestry collect?

 		How does Ancestry use personal information?

 		Will Ancestry disclose personal information to third parties?

 		Managing your privacy settings

 		How do you report, change or delete personal information about you or your family?


 		What about non-personal and anonymized information, mobile data, "cookies" and social media features?

 		About our advertisements

 		Contests, surveys, and promotions

 		Changes, updates and consent

 		Contact us about privacy


	We collect information we believe is necessary for our legitimate business interests. Here are some examples of the type of personal information we request, collect or you provide: 

	I) NAME, CONTACT INFORMATION AND PAYMENT DETAILS: Users may access some of the areas of the Websites without providing any personal information to Ancestry. To gain access to certain parts of the Websites, it will be necessary to create a registered user account by providing your name, email address, and a password. To gain full access to the paid members-only areas (including through a free trial), Ancestry also asks for your postal address and payment details (such as a credit or debit card number) to facilitate payment and fulfillment for any subscription or purchases you may choose to make through the Websites. The amount of other personal information you decide to submit to Ancestry is up to you but understand that your experience of the Websites may suffer if you choose to provide no additional information. 

	II) YOUR BACKGROUND, INTERESTS, AND ACTIVITY ON THE WEBSITES: As a user of the Websites, you can choose to share certain information about yourself, such as your age, gender, background and interests with other users, such as in your user profile. The amount and type of information you share in this way is entirely your choice. Information about some of your activity on the Website, such as historical records you save or Ancestry Academy courses you've taken, may also be shared with other users in order to help you connect with others performing similar research. The information that you input about yourself on the Websites may result in the creation of a profile about you. You have some control over your profile, such as whether other users can search for or contact you, on your Account page. See Managing your privacy settings below for more information on how you can edit or control what you allow other users to see about you and your activity on the Websites. 

	III) YOUR FAMILY AND OTHERS: You may also post personal information about yourself and others in the course of doing research on our Websites, e.g., adding a photo, adding information about a historical person, creating family trees, or sharing a photo with another user through our Services. You should obtain the consent from the living persons about whom you want to post personal information on the Websites, or, if the person is under the age of 18, the consent of their parent or guardian. Similarly, others may post personal information about you in the course of conducting research on our Websites. 

	Please note: Ancestry also publishes records on its Websites that it has obtained from many sources, with appropriate consents and permissions where relevant. Some of these records may contain personal information that relates to living individuals, which may include you or your family members, usually from public record sources. Ancestry and its affiliates and agents take reasonable steps to assure that the documents do not include sensitive, personal information about living individuals. See our Privacy Center for more information. 

	IV) YOUR OPINIONS AND COMMENTS: If you post any comments on the Websites or participate in community discussions, chats, communications with us or between you and other users, in disputes and while communicating with member services, Ancestry will capture that information. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of personal information from our blog or community forum, contact us by the contact information below and we will consider it for removal. 

	V) MINORS: Our Websites and Services are intended for adults. Ancestry relies upon parents or guardians 18 years of age or older to determine if the Websites and Services are appropriate for use by individuals under the age of 18. When a minor uses the Websites, the parent or guardian of that minor will be held responsible for the minor's actions and are deemed to have consented to the use of the minor's information by Ancestry. We do not knowingly seek or collect personal information from children under the age of 13. If Ancestry becomes aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our databases. 


	Any personal information you provide us or that we otherwise collect may be transferred to and stored and processed in other countries which may provide a different level of protection for personal data than in your country of residence. By allowing us to collect personal information, you specifically consent to the transfer, storage, and processing of that personal information. Please be aware that any personal information you elect to put on our Websites may be made available elsewhere within the Ancestry Community and may be visible to both registered and non-registered users of the Websites. 

	Subject to the restrictions described in this Privacy Statement and applicable law, we may use personal information for any reasonable purpose related to Ancestry's business, including to communicate with you, to provide you information about Ancestry's products and services, to respond to your requests, to update our product offerings, to improve the content and User experience on the Websites, to help you and others discover more about your family histories, to let you know about offers of interest from Ancestry, and to prepare and perform demographic, benchmarking, advertising, marketing, and promotional studies. In particular we may use personal information as follows: 

	I) TO PROVIDE THE SERVICE: We primarily use personal information to provide you with relevant information such as appropriate search results and instructional materials, to provide you with information about content releases and product updates, to help you and others discover more about your family histories, to provide informational updates that you have requested through the Websites, or to address customer service needs and requests. Ancestry may also use personal information to let you know about new features, other users' activity on the Websites, or other offers of interest from Ancestry. We also use personal data to fulfill the purposes for which you have provided the personal information, such as processing your subscription. See Managing your privacy settings below to learn how you can opt out or change your settings. 

	II) VERIFICATION: We will use personal information to verify your identity so that you can carry out transactions through the Websites, such as changing your account information, retrieving a forgotten username or password, or completing financial transactions relating to payments you make online. 

	III) FOR INTERNAL BUSINESS PURPOSES: In order to improve the Websites and the Services (or to develop new products and services), we may use personal information for internal data analysis, studying how our Websites are used, identifying usage trends and determining the effectiveness of promotional campaigns. 

	IV) TO COMMUNICATE WITH YOU: Ancestry may communicate with you for the purpose of informing you of issues with your membership or changes to Ancestry or of any Ancestry-related products and services. Our communications with you will generally be via email, but may be made via telephone, direct mail or another method of communication in select circumstances. You may also receive promotional offers from Ancestry or other third parties trusted by Ancestry. If you do not want to continue to receive promotional emails, you may opt out at any time by using the unsubscribe link listed in the email or see Managing your privacy settings below to learn how you can opt out or change your settings. If you have registered for more than one of the Websites, you may have to opt out or unsubscribe on each Website separately. If you wish to opt out of other methods of communication, please contact us by the contact information below. 

	V) TO DISTRIBUTE ADVERTISEMENTS: Ancestry strives to show you relevant advertisements. To that end, we use the information you provide to us, aggregated demographic information (such as women between the ages of 45-60), anonymized data compared to data from third parties, or the placement of cookies and other tracking technologies (as discussed in more detail below). In these ways, Ancestry can display relevant ads to appropriate users either on our Websites, other Ancestry Community sites, or on third party websites. We do not provide advertisers with access to your individual account information. Ancestry does not sell, rent or otherwise distribute the personal information you provide us to these advertisers unless you have given us your consent to do so. 

	VI) TO SHOWCASE YOUR CONTRIBUTIONS: We may sometimes wish to highlight our Users' contributions to the Websites and may include your contribution in a highlighted section of one of the Websites. When we do so, we will attribute your contribution and provide a link to your profile on the appropriate Website. 


	Ancestry will not disclose any personal information to third parties except in very limited circumstances which are set out below. Before Ancestry begins to transfer personal information to any third party acting as our agent, we will confirm that they have adopted, are subject to, or are contractually obligated to comply with the principles and objectives of this Privacy Statement. 

	I) IN THESE SCENARIOS: Examples of the limited scenarios where Ancestry may disclose personal information to third parties are: (a) with your knowledge and consent; (b) as described in this Privacy Statement; (c) as may be required by law, regulatory authorities, or legal process; (d) as permitted to protect the rights, property, safety, confidentiality, or reputation of Ancestry, its Group Companies, or other Users (including outside your country of residence); (e) to enforce our terms and conditions; (f) to prevent fraud or cybercrime; or (g) to permit us to pursue available remedies or limit the damages that we may sustain. 

	II) TO GROUP COMPANIES: We may share personal information with our Group Companies so that they may use personal information for the purposes described in this Privacy Statement, to provide the additional services of those Group Companies, and for the purposes of connecting you to Users of the other websites operated by the Group Companies. Ancestry is responsible for the management of the jointly-used personal information. The Group Companies are subject to similar privacy statements. Additionally, as our business continues to grow and change, we might restructure, buy, or sell subsidiaries or business units. In these transactions, customer information is often one of the transferred assets, remaining subject to promises made in then prevailing privacy statements. Also, in the event that Ancestry, or substantially all of its assets or stock are acquired, transferred, disposed of (in whole or part and including in connection with any bankruptcy or similar proceedings), personal information will as a matter of course be one of the transferred assets. 

	III) THIRD-PARTY SERVICE PROVIDERS: Under the protection of appropriate agreements, we may disclose personal information to third party service providers we use to perform various tasks for us including for the purposes of data storage, consolidation, retrieval, analysis, or other processing, as well as effective management of customer information and to help us communicate with you. For example, we use third parties to process payments from you and to help manage our Websites and relationships with you. These third-parties are only given access to that information needed to perform their support functions, and are prohibited from using it for other purposes. These third parties include affiliated and unaffiliated service providers in the United States, Europe and in other jurisdictions. 

	Please note: If you click away from our Websites to visit the site of any third party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use the products and services that those third parties offer. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully if you have concerns about how your information may be used. For example, you can log in to the site using Facebook Connect and any information you allow Facebook to access would fall under Facebook's own privacy policy. Click here to read more. 


	If you have registered with the Websites, you can control how you share some personal information by changing your privacy settings in the following areas (this is found on your account section on the relevant Websites): 

	To manage your privacy settings on or Ancestry Academy, please click here. Also, to learn how to manage the privacy settings for any family trees you have created on, please click here. 

	To manage your privacy settings on, please click here. 

	To manage your privacy settings on, please click here. 


	Ancestry will maintain procedures consistent with applicable law for individuals to gain access to personal information about them and, when appropriate, correct or delete the personal information they provided. 

	I) REMOVAL OF PERSONAL INFORMATION FROM PUBLIC RECORDS. You should be aware that personal information may be publicly available through public record sources such as census records or birth, marriage and death records. Unfortunately we are not able to change the information in public records published on our Websites and you need to contact the entity responsible for such records. We will however consider requests for removal of personal information from the searchable indexes of the records we hold on a case-by-case basis. 

	II) DELETING OR AMENDING YOUR PROFILE AND OTHER INFORMATION YOU'VE CONTRIBUTED TO THE WEBSITES, ADDED OR SAVED TO YOUR ACCOUNT. Users of the Websites may update, correct or delete their profiles online. However, please note that where you or we delete content or your account, copies of that information may remain viewable elsewhere to the extent any such copy has been shared with others, was otherwise distributed pursuant to your privacy settings, or was copied or stored by other users, but you will no longer be identified with that content. Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested. If you have given third party applications or websites access to your information, they may retain your information to the extent permitted under their terms of service or privacy policies but they will no longer be able to access the information through our platform after you disconnect from them. 

	III) THIRD PARTY CONTENT. Ancestry also permits its Users to post comments, upload documents, annotate historical records and to contribute other information through the Service. Although we prohibit Users from posting content that violates the privacy rights of others, Ancestry does not edit or approve User Provided Content. It is possible that another User will save, post, or re-post information about you. 

	IV) BACKUP COPIES. Removed and deleted information may persist in backup copies for a reasonable time for our internal business purposes but will not be available to you or others. 

	V) CONCERNS? If you have concerns or issues about any personal information that is contained on the Websites, including if you believe that a document published by Ancestry violates your privacy rights, that a User has posted personal information about you that violates your rights, or an unauthorized profile of you has been created, please contact us via the information below and we will attempt to resolve the matter quickly. For your protection, we will only implement such requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before considering your request. 


	Ancestry places great importance on the security of all personally identifiable information associated with our Users. We have security measures in place to attempt to protect against the loss, misuse, unauthorized access, modification, or disclosure of User data under our control. For example our security and privacy practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. We use secure server software to encrypt financial information you input before it is sent to us. In addition, we use encryption when transmitting geo-location data on your mobile device. While we cannot guarantee that loss, misuse or alteration of data will not occur we use commercially reasonable efforts to prevent this. It is also important for you to guard against unauthorized access to your passwords and the unauthorized use of your computer. 


	I) NON-PERSONAL AND ANONYMIZED INFORMATION. When you visit our Websites, we may collect information from you that does not personally identify you ("Non-Personal Information"). This includes demographic data, year of birth or age groups, geographic areas, and gender. This also includes computer-generated data that we automatically collect, such as the website from which you have come to our Websites, your Media Access Control address, your computer type, screen resolution, operating system version and Internet browser, as well as information based on your interaction with the Websites, such as web log information, page views, and IP addresses on an anonymized basis. We have to use your IP address, your device type, your website interactions, and other Non-Personal Information to deliver the Websites and our Services to you and to help diagnose problems with our server. This technology helps us to, for example, compile aggregated statistics about our Users and their use of the Websites. We use these statistics to improve the design and content of the Websites, to prepare and deliver our marketing programs, and for research and other purposes. We may also collect or create anonymized information, which is information that has been stripped of information that traditionally permits identification of specific individuals, such as names and full dates of birth, and/or that has been aggregated in a manner so that you and other users of the Websites are not personally identified. Because Non-Personal Information and anonymized information do not personally identify you, we may use either or both for any purpose, including sharing that information with our Group Companies and with other third parties. In some instances, we may combine Non-Personal Information with personal information (such as combining your name with your geographical location). If we do combine any Non-Personal Information with personal information, the combined information will be treated by us as personal information, as long as it is combined, and its use by us will be subject to this Privacy Statement. 

	II) MOBILE DATA. If you access the Websites using a mobile device (e.g. your phone or tablet), we may collect mobile device identifiers such as the device type, IP address and the operating system. We use mobile analytics software to allow us to deliver you the Websites and the Services and better understand the functionality of our Websites and Services. For example, if you are accessing the Ancestry mobile application, this software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app. Our Websites may also collect other non-personal information from your mobile device, such as your geographic location, with your permission. For example, if you use your mobile device to take a photo through the Ancestry mobile application, we will ask if you wish to include your location. If you agree to this request, we will add your location to the photo. We will also occasionally send you push notifications to provide you information about our services. You may opt-out of these notifications at the device level. 

	III) COOKIES AND OTHER TRACKING TECHNOLOGIES. We (either ourselves or our appointed third parties) may use cookies, beacons, tags and scripts to optimize and customize the Websites and your experience. These technologies do not extract any private contact information or other personal information from your computer's memory, but rather record only limited information your computer sends us when you visit our Websites, such as IP addresses. In addition, these technologies may include de-identified demographic or other data linked to information you voluntarily submit to us (e.g., your email address), that are shared solely in hashed, non-human readable form. Cookies enable our server to recognize or "remember" who you are each time you return. Ancestry may make limited use of cookies to deliver content and advertisements specific to your interests and to measure advertising effectiveness for Ancestry and other organizations. For instance, they may be used to retain your personal preferences, hold session information for a "shopping basket," or save your password so it doesn't have to be re-entered each time you login. These technologies may also be used to see how you move around and interact with the Websites or to show you relevant ads either on or off the Websites. 

	You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Services or portions of the Websites may not work correctly or at all if you set your browser not to accept cookies. To learn more about Ancestry's use of cookies and other tracking technologies please visit our Privacy Center located here. To learn more about cookies in general, please visit 

	Please note that Ancestry allows third-party advertisers that are presenting advertisements for us to set and access their cookies or pixel tags on your computer or otherwise use Non-Personal Information. The advertisers' use of cookies and pixel tags is subject to their own privacy policies, not this Privacy Statement. 

	IV) SOCIAL MEDIA FEATURES. Our Websites may include social media features, such as the Facebook "Like" button and widgets, such as the "Share this" button or interactive mini-programs that run on our site. These features may collect your IP address, record which page you are visiting on our site, or set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy statement of the companies providing each such feature. 


	Ancestry strives to show you relevant advertisements both on our Websites and elsewhere on the Internet. Ancestry uses some third parties to show you Ancestry-related advertisements that are tailored to you based upon your interests or online behaviors. Any such targeted ads placed on our behalf will contain information on or near them that informs you about the third party delivering you the ads and how to opt-out of receiving such ads in the future. If you wish to not have your information used for the purpose of serving you targeted ads, you may manage your choices here or if you want to learn more about targeted advertising, please visit our Privacy Center here. 

	Please note that opting out of targeted advertising will not opt you out of being served advertising. Because occasionally the Websites may be partially advertiser supported, you may not "turn off" the advertising that appears on the Website pages. You will continue to receive generic ads that may not be as relevant to you. Also, please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. 


	We may occasionally run contests, surveys, or other special promotions on our Websites in which we ask Users for personal information (like an email address or name) or demographic information (like a zip code, age, or income level). We use this data to run the contests or promotions and send users promotional material about our company or third parties we deal with. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The participant's contact information is also used to contact him or her when necessary and may be shared with other companies for promotional purposes, but only with your prior permission and under the terms and conditions specified when you take part in the promotion. At any time, you may opt-out of receiving future mailings of this kind by following the unsubscribe instructions in each promotional communication, or simply decline to take part in the promotions. 


	We are committed to complying with all applicable laws and regulations governing the collection and use of personal information. From time to time, Ancestry will review its personal information collection, use, and disclosure practices in order to assure that we are complying with our Privacy Statement and all applicable laws and regulations. If we decide to change our Privacy Statement, we will issue an updated version of this Statement with an updated date legend and/or notify you via email, via the Websites or mobile applications or by other appropriate means prior to the change becoming effective if it is a significant change. You should review this Privacy Statement regularly to ensure you are familiar with any changes to it. If you do not consent to any changes to our Privacy Statement and as a result you would like us not to use or hold personal information about you in accordance with the revised terms, you may notify us here so we can discontinue your account. 


	If you have any questions about this Privacy Statement, Ancestry's privacy practices, or your dealings with the Websites or mobile applications or mobile Websites, or wish to request access to and receive information about the personal information we maintain about you (note please that the right to access personal information may be limited in some circumstances), update and correct inaccuracies in the personal information we have about you, have the information blocked or deleted, as appropriate, or oppose (in case of legitimate reasons) the processing carried out with respect to personal information, you can contact us via the information below. We will respond to all access requests within 30 days. 

	For, please call (800) 262-3787, send an email to, or visit If you would like to access your account details, please click here. 

	For Ancestry Academy, please call (877) 969-0919 or send an email to If you would like to access your Ancestry Academy account details, please click here. 

	For, please call (800) 613-0181, send an email to, or visit If you would like to access your account details, please click here. 

	For, please call (877) 519-0129, send an email to, or visit If you would like to access your account details, please click here. 

	For all three Websites, official correspondence must be sent via postal mail to: Operations Inc.
 Attn: Customer Solutions
 360 W 4800 N
 Provo, UT 84604

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