SELLER GUIDELINES By delivering personal customer service and following Etsy Guidelines, you can show buyers that your Etsy business is honest, friendly, and human. MAINTAIN A TRANSPARENT SHOP Our marketplace is built on trust. It’s important that you represent yourself, your business, and your items accurately. Be sure to fill out your shop’s About page. Only list items in your shop that are for sale and fall into one of our three categories (handmade, vintage, or craft supplies). Items must be accurately represented in listings and listing photos. Buyers can submit reviews of items they have purchased. Respect the intellectual property of others. If you feel someone has violated your copyright, you can report it to Etsy. Do not engage in fee avoidance. Do not sell prohibited items. For sellers of Handmade items: Do not resell items in our Handmade category. Describe every person involved in the making of an item in your shop. If you work with an outside manufacturer to make items that you have designed, we ask that you share additional information with Etsy and share information about the manufacturers you work with on your shop and listings. We also expect that you choose ethical manufacturing partners. For sellers of wholesale, digital, custom, mature, and charitable listings, we have some additional guidelines. PROVIDE GREAT CUSTOMER SERVICE By meeting Etsy’s standard of customer service, you are able to provide the best experience for buyers. Honor your shipping and processing times. Respond to Conversations in a timely manner. Explain your shop’s policies clearly and honor those commitments. Try to work out disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Trust and Safety team can help. If you are unable to complete an order, you must notify the buyer and cancel the order. RESPECT OUR COMMUNITY As a member of Etsy’s community of buyers and sellers, we ask that you follow our Community Guidelines. Being a seller on Etsy gives you access to all of our seller tools: Direct Checkout, Shipping Labels, Google Product Listing Ads, Search Ads, Gift Cards, and our Seller Handbook. Check out our Seller Protection Program to see how Etsy stands by you and your shop.
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