Revision History - Buyer Policy
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Several new changes throughout.
References to "Etsy Studio" have been removed.
Changes under "Leaving a review and an item".
Changes under "Etsy's Case System".
Changes under "Etsy's Case System" concerning items not as described.
Several clarifications made throughout.
Direct Checkout renamed to "Etsy Payments".
References to Etsy Studio added.
The paragraph about Interference has been modified under the section "Communicating with Other Etsy Members".
A new section has been added entitled "Creating and Uploading Content".
The section on "Creating and Uploading Content" has been removed; Terminology updates.
A new section has been added called "Creating and Uploading Content".
A completely new version has been published.
Minor phrasing changes.
Etsy does not "protect transactions that are completed off of Etsy or in person".
This is the initial version that ParanoidPaul captured. It is not necessarily the first version of the document.
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	Etsy is a venue where you can purchase unique goods directly from sellers around the world. Whether you are looking for handmade or vintage goods or craft supplies, we want you to have a positive experience shopping on Etsy. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.  

	This policy is a part of our Terms of Use. By shopping on Etsy, you’re agreeing to this policy and our Terms of Use. 

	1. Understanding Etsy’s Limitations as a Venue
2. Communicating with Other Etsy Members
3. Purchasing an Item on Etsy
4. Leaving a Review of an Item
5. Creating and Uploading Content
6. Reporting a Problem with an Order or Returning an Item 


	Etsy provides a venue for buyers to find, learn about,discover and enter into transactions withpurchase from sellers around the world. It is important to note, however,note that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:  

	 You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; 
 	 Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
 	 Each seller on Etsy accepts different payment methods and has their own processing times, shipping methodsmethods, and shop policies. 

	As a member of the community, you have the opportunity to flag an item or a shop that violates any of Etsy’s policies. Flagging is confidential. 



	You can use Etsy’s Conversations (“Convos”) tool to communicate directly with sellers or other Etsy members. Convos are a great way to ask sellers any questions you have about an item or an order. Convos may not be used for the following activities:  

	 Sending unsolicited advertising or promotions, requests for donations or spam;
 	 Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
 	 Contacting someone after they have explicitly asked you not to; or
 	 Interfering with a transaction or the business of another member. 

 Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Etsy. Examples of interference include: 

	 Contacting another member via Etsy Conversations to warn them away from a particular member, shop or item;
 	 Posting in public areas to demonstrate or discuss a dispute with another member; 
 	 Purchasing from a seller for the sole purpose of leaving a negative review;
 	 Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as 'click fraud'.

 Any use of Etsy Conversations to harass other members is strictly prohibited. Similarly, Conversations may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Convo that violates this policy, please let us know right away.  


	When you buy from a shop on Etsy, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Etsy, you agree that you:you have:  

	 Have readRead the item description and shop policies before making a purchase; 
 	 Have submittedSubmitted appropriate payment for item(s) purchased; and
 	 Have providedProvided accurate shipping information to the seller.

	You also agree to comply with our Etsy Payments Policy when you use Etsy Payments, and our Gift Cards & Etsy Credits Policy when you purchase or redeem Etsy Gift Cards or Etsy Credits.  


	Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.  

	You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller's listing and review pages.  

	By leaving a review or photograph, you acknowledge that:that your content may not:  

	 Your review and/or photograph and profile information will be publicly displayed on the seller's listing and review pages. 

	 Reviews and photographs may not:
 a. Contain private information;
 b. Contain obscene, racistracist, or harassing language or imagery;
 c. Violate our Anti-Discrimination Policy;
 d. Contain prohibited medical drug claims;
 e. Contain advertising or spam;
 f. Be about things outside the seller’s control, such as a shipping carrier, Etsy, or a third party; 
 	 Contain threats or
 g. extortion;
 	 Include shilling or otherwise falsely inflate a shop’s review score; or 
 	 Undermine the integrity of the Reviews system.  
	 Extortion is not allowed on Etsy. Any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on Etsy. Examples of extortion include the following:
 a. A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
 b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted. See this Help article for more information.  	 Shilling is not allowed on Etsy. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer. For more information on shilling, including examples, please see this Help article. 

	By uploading a photograph to one of Etsy’s websites or Etsy's mobile app, you warrant that: 

	 You own the photograph or you have the rights or permission to use the photograph; and 
 	 You understand that, as stated in Etsy’s Terms of Use, Etsy has license to use any content you provide to Etsy. 

	Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use.  

	We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.  


	As a member of Etsy, you have the opportunity to create and upload a variety of content, like Convos, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is: 

	 Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy; 
 	 Obscene or vulgar; 
 	 In violation of someone else’s privacy or intellectual property rights; or 
 	 False, deceptive or misleading. 



	Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your purchase from a sellerorder does not go as expected. By using Etsy’s case system, you understand that Etsy may use your personal information for the purpose of resolving disputes with other members. You can use Etsy’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. (Click here to learn how to open a case.) By using Etsy’s Case System, you understand that under Etsy’s dispute resolution procedures, Etsy may use your personal information for the purpose of resolving disputes with other members. You can file a case under the following circumstances:more about cases.)  

 A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item toreceive the correct address.item. The following are examples of non-delivery cases:  

	 AnThere is no proof that the item was never sent.shipped to the buyer.
 	 An item was not sent to the address provided on Etsy.
 	 There is no proof that the item was shipped to the buyer’s address.

 An item is not as described if the buyer can demonstrate that it is materiallysignificantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:  

	 The item received is a different colour, model, version or size. 
 	 The item has a different design or material.
 	 The seller failed to disclose that an item is damaged or is missing parts.
 	 The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).

 	 The item was advertised as authentic but is not authentic.
 	 The seller failed to disclose the fact that an item is damaged or is missing parts. 
 	 A buyer purchased three items but only received two. 
 	 The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” andmisrepresented (e.g., the item is used. described as new but is used).

	Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:  

	 The item(s) were ordered for a specific date or event.
 	 The item(s) are rendered useless after that date.
 	 The seller did not ship the item(s) according to their processing time or the date agreed upon in Conversations.

	If Etsy determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, in addition to the cost of the item.shipping. In the event that Etsy needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of an Etsy Credit. For more information about Etsy Credits, please click here.  

 Some disputes don’t qualify for Etsy’s case system. These include: 

	 Items that have been purchased in person.
 	 Intangible items, services, or prohibited items.
 	 Transactions where payment is not made through Etsy Payments or Paypal.
 	 Items that are returned without a return agreement.damaged by shipping carrier (if properly packaged by the seller).
 	 Items that have been altered, used, worn, washed, or washeddiscarded after receiving them.
 	 Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.receipt.
 	 Items that are received after the agreed-upon delivery date due to shipping delays.
 	 Items that are returned without a return agreement.
 	 Items that are accurately described but don’t meet a buyer's expectations.

 	 Cost of shipping disputes.
 	 Items that are purchased in person.
 	 Items prohibited from sale on Etsy, including services and intangible goods.
 	 Transactions where payment is not made via Etsy’s checkout system.


	Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Etsy Conversations. Note that all cancellations must comply with our Anti-Discrimination Policy. 


	Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Read more about the EU right of withdrawal in this Help article. 

	Last updated on 27 Sep,21 Dec, 2018

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