BUYER GUIDELINES When you buy from a shop on Etsy, you’re directly supporting an independent business. Because each shop on Etsy is unique, policies, payment methods, processing times, gift card acceptance, and shipping methods will vary from shop to shop. If you have a question about an item or an order, you should contact the shop directly using Conversations. We ask that shops meet Etsy’s standards of customer service and honor their own policies. After you’ve purchased an item, you can leave a review. If you have a problem with an order and are unable to reach a resolution with the seller, you can use Etsy’s case system. In order to have the best experience on Etsy, be sure to read shop policies and listings carefully. Keep in mind that we do not protect transactions that are completed off of Etsy or in person.
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