SHIPPING POLICY Etsy offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Etsy’s shipping labels services. This policy is a part of our Terms of Use. By opening an Etsy shop, you’re agreeing to this policy and our Terms of Use. 1. SHIPPING YOUR ITEMS Sellers are responsible for shipping their sold items to buyers. By selling on Etsy, you agree to: Provide an accurate “ships from” address. Specify your shipping costs and processing time in your listings. Ship items promptly after they are sold. Items must be shipped no later than within 30 days of purchase unless otherwise specified in your processing time or agreed upon with the buyer through Conversations. Comply with all local and international shipping and customs regulations. For more information on international shipping using USPS, please see this Help article. For more information on international shipping using Canada Post, please see this Help article. If you are shipping to buyers in the European Union, please see this Help article on the EU Directive on Consumer Rights. Ship to the address listed on the Etsy receipt (or verified by the US Postal Service for US addresses) or sent to you by the buyer through an Etsy Conversation. Mark the order as shipped when you ship it, or use an Etsy Shipping Label, which automatically marks your order as shipped. You may only mark an order as shipped when you actually ship an order to a buyer. Your buyer will receive an Etsy Shipping Notification when your order is marked as shipped. Charge an accurate and appropriate amount for shipping. If you’re a seller in the US and would like to have shipping costs automatically calculated for you, you may use calculated shipping. In the unlikely event an order does not go as planned, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped to the address provided by the buyer (or verified via USPS address verification). If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Etsy’s case system. Through our Seller Protection Program, Etsy offers protection to sellers who meet our Seller Protection Program requirements. Read more about the benefits of Etsy’s Seller Protection Program here. Read more about what is required to qualify for Seller Protection here. 2. ETSY SHIPPING LABELS Sellers in the United States and Canada and who accept Direct Payments or PayPal as a payment method are able to use Etsy Shipping Labels. By using Etsy Shipping Labels, you acknowledge that: All shipping labels must be associated with corresponding Etsy orders. Shipping labels may not be transferred or sold to a third party. Each shop has a designated bill limit for creating shipping labels. If you reach your bill limit, you must pay your bill before you can create another label. Bill limits are based on recent bill history. Read more about our bills in our Fees & Payments Policy here. USPS LABELS US sellers can purchase United States Postal Service (USPS) postage on Etsy to fulfil their orders. Use of USPS postage is subject to applicable USPS rules. Sellers may submit a request to cancel USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. Refunds are processed and either approved or denied by the USPS. Etsy will notify sellers once a request is approved or denied. For more information on requesting a cancellation and refund, please see this Help article. For more information on how to use USPS postage, please see this Help article. CANADA POST LABELS Use of Canada Post postage is subject to applicable Canada Post rules. Sellers may request a refund for Canada Post postage if it is less than 15 days old and has not been used to ship a package. Refunds are processed and either approved or denied by Canada Post. Etsy will notify sellers once a request is approved or denied. For more information on how to get a refund for a Canada Post shipping label, please see this Help article. For more information on how to use Canada Post postage, please see this Help article. Etsy reserves the right to remove your access to Shipping Labels at any time for any reason. 3. SHIPPING INSURANCE U-PIC INSURANCE You may purchase parcel insurance from U-PIC Insurance Services for packages that are shipped using USPS Etsy Shipping Labels. If you choose to purchase insurance for your USPS Etsy Shipping Labels, you agree to the U-PIC Coverage and Rules (note that the restriction on shipping original art and fine art in the U-PIC Coverage and Rules does not apply to Etsy sellers). CANADA POST INSURANCE You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post Etsy Shipping Labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post. Please see this Help article for more information about filing a claim with Canada Post. 4. FEES The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. If you purchase USPS postage, the cost of each shipping label will appear on your Etsy bill as “USPS Shipping Label,” and will include the shipping label number. If you purchase U-PIC parcel insurance, the cost of insurance will appear separately on your bill as “U-PIC Parcel Insurance,” and will include the shipping label number. If you purchase Canada Post postage, the cost of each shipping label and label-related fees will appear on your Etsy bill as “Canada Post Shipping Label and Fees.” Applicable taxes will appear on your bill as “Canada Post Shipping Label Taxes.” If you choose to purchase Canada Post insurance coverage on Etsy, the cost will appear separately on your bill as "Canada Post Coverage." All applicable costs, fees, and taxes will contain the relevant shipping label number. When you purchase a label, the fees will appear in CAD. When reviewing the total cost summary, your label purchases will show in both CAD and USD. All final label charges will be listed on your Etsy bill in USD. Shipping fees will appear on your Etsy bill. 5. API Third-parties using Etsy’s API are subject to our API Policy. Last updated on 29 Jul, 2015
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